- Report: #833659
Report - Rebuttal - Arbitrate
Complaint Review: US Direct Express
US Direct ExpressInternet United States of America
US Direct Express They are getting me too! Internet
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They said it would take about 2 weeks, like before, 10 days to get the new card. No Problem, if it comes like it was suppose to. On 1/6/12 it was suppose to be here by 1/16/12. On 1/20/12 I called customer service because I still haven't recieved my card. They canceled that card, charged me $4.00 for another card, and asked me if I wanted it shipped UPS or however for $13.50.
I said no again, can't really afford that extra money on disability. Well I was suppose to recieve the 2nd new card by the 30th. And today, 2/3/12 payday, I can't access my funds online, and they want another $4.00 to send me another card! I did it again! Then thought can I get it shipped via express, and they already put it through to ship the free way again, and if I want the card on Tuesday I need to call back tomorrow, pay another $4.00 plus the $13.50. So its going to cost me a total of $25.50 to get another card to empty my account and cancel. Or if I take the chance and wait till the 13th when they said it would be here AGAIN.
And that would be a total of $8.00. The first customer service guy I talked to today didn't even understand how I can access my online stuff without my card for the last 2 years. He said there is no way I could be tranfering funds without a card! What an Idiot! He didn't even know how the web site works! I just want my money and away with this company! I still haven't received a single one of the two cards they have already sent! Where are They? Did they not send them!
This report was posted on Ripoff Report on 02/03/2012 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Direct-Express/internet/US-Direct-Express-They-are-getting-me-too-Internet-833659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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