I use to work for the auto warranty company in Plantation, Fl you are correct about the scam. They make about $250,000 a week in deals scamming elderly people and individuals who have brought vehicles. They purposely target older individuals because of vulnerability. I quit because the environment was completely unprofessional, there are no background checks for employees, there are convicted felons who have disclosed to me that they steal credit card numbers and information from individuals.
I was absolutely shocked how they taught us in training how to treat customers. We were told to hang up if they ask for a supervisor, curse them out if they get upset, and lie to them saying we are going to take there name off the list.
I only stayed for a week. I'm an honest person and it was unbearable hearing people as old as 93 begging and pleading for the phone calls to stop. I'm going to inform my local tv station, this place needs to be shut down. We read from scripts, lying about how long we have been in business and that we are affiliate with numerous manufactory and dealerships nationwide and in Canada. We even have to lie about what we cover for people's cars.
On top of these issues they were extremely prejudice towards three new employees whom are gay. Management openly criticize and ostracized these guys about their sexual preference. The result was they quit after a few days.
They allowed employees to partake in gay bashing and made it uncomfortable for them to work there. So on top of selling scams we have a horrible work environment. Anyone who needs employment can be hired without background checks. We have several convicted felons working there. At least two individuals have disclosed to me that they were convicted of a felony, one said he killed someone with his vehicle and his license is forever revoked. The other one wouldn't not speak about his conviction but I later learned from another employee that he molested a child. That was it for me, being a victim of molestation myself I could no longer work for a company who not adequately do background checks of people. I had to quit.
The company uses an auto dialer system in which a recording is played and you have two options; press one for a rep, or two to be taken off the list. Pressing one for a rep, we basically ask you for your make, model, mileage, and year of your vehicle. Afterwards we start the lying immediately, asking for your number just in case we get disconnected, when we really are pulling information about you through whitepages.com. We read from scripts telling ALL customers that there vehicle warranty has expired even if they brought a brand new vehicle. We may be based in Plantation,Fl but the number we have on everyone's caller ID are from Detroit, Michigan.
They tell us to sell urgency, to lie and tell the customer that your manufacture and dealer of your vehicle informed us that your warranty has expired and that this your last and final call(which it isn't). $50 bucks a deal. When people try to cancel
them, they still charge their credit cards. I have several people nationwide whom have protested to this and are trying to take legal action to no avail because the number is untraceable.
They won't sell to anyone in Florida because they fear being found. Even the number is bogus, for Miami the only area code being used are 954, 305, 754, and 561. When a customer asked me where our location was and I informed her, a closer yelled saying how we aren't suppose to tell and if they ask avoid answering or hang up.
The quality of people, services offered, and that sense of urgency is bogus!!! Please people be smart, if you want an extended warranty speak with your dealership first because I quit this job because of the obvious scam we were taught to do to innocent people. If you see this information on your phone RUN!!!!
I'm not vindictive or malicious in any way, I chose to leave, I have nothing to gain from this, but people should be informed with valuable knowledge about telemarketing schemes, I hope I can save a few individuals time and money.
HERE'S A LINK TO A NEWS STORY ABOUT THIS COMPANY WAY IN SEATTLE:
PHONE NUMBER: 313-692-7192
LOCATION: PLANTATION, FL
ADDRESS: 6600 NW 16TH ST
COMPANY NAME: US AUTO WARRANTY/EXTENDED AUTO WARRANTY