- Report: #1028593
Report - Rebuttal - Arbitrate
Complaint Review: US Federal Contractor Registration TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. US Federal Contractor Registration helps companies complete the registration necessary to work as a government/federal contractor, market their products & services, reach out to procurement officers in their industries, and capitalize on programs that the U.S. Small Business Administration administers. US Federal Contractor Registration a platinum D&B-rated company, US Federal Contractor Registration assisted more than 65,000 federal contractors, nonprofits, state & local agencies.
US Federal Contractor Registration TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. US Federal Contractor Registration helps companies complete the registration necessary to work as a government/federal contractor, market their products & services, reach out to procurement officers in their industries, and capitalize on programs that the U.S. Small Business Administration administers. US Federal Contractor Registration a platinum D&B-rated company, US Federal Contractor RegInternet United States of America
US Federal Contractor Registration TRUSTED BUSINESS REVIEW: US Federal Contractor Registration 100-percent committed to delivering high-quality services to its clients, making sure they understand the products and services available to them that can help them succeed as government contractors. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: US Federal Contractor Registration recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to US Federal Contractor Registration for its full commitment to quality customer service.
Ripoff Report's discussions with US Federal Contractor Registration have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. US Federal Contractor Registration listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
US Federal Contractor Registration's owner and president, Eric Knellinger, prides himself and his team for delivering high-quality services and products to businesses interested in working as government contractors. [continued below]....
Another client, Don Anderson, vice president of Anderson Industrial Contracting, said, "Initially, we had very limited knowledge in navigating the government registration process, set-aside programs, and the overall government language. Not only did US Federal Contractor Registration help our business quickly become registered for government contracts but they also provided excellent support for questions and advice."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by William Henderson during an onsite inspection held by a third party verification company with no biases towards US Federal Contractor Registration.
US Federal Contractor Registration is a third party government registration firm. Their goal is to work with companies in North America who are interested in contracting with the federal government. In order to contract with the federal government you have to complete the System For Award Management, and clients of US Federal Contractor Registration contract them to complete this form for them. William Henderson stated the following, "there is a level of expertise that you need to have in order to complete it [System For Award Management]...the fee that we charge really just covers the man hours it take to actually do it. Since completing the registration is a free thing that you can do on your own.
Leads for US Federal Contractor Registration are primarily obtained through interested parties searching their services online. Once a potential client inquires on their services, these leads are distributed amongst the case managers, and the case manager will reach out to the contact to find out more about their business as well as access what type of service they would require, "really the bottom line is we're interested in how to help the client become a success whether that is as a Federal Contractor or pursuing other avenues."
CUSTOMER CARE & COMPLAINT RESOLUTION – US FEDERAL CONTRACTOR REGISTRATION
During the onsite interview Mr. Henderson was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Henderson stated, "The biggest complaint US Federal Contractor Registration gets is really about of completing the SAM registration especially because it is something that someone can do for free." US Federal Contractor is clear in their communication with clients about this fact, and also how vital their services are in this scenario, "what we have to explain is that yes you can complete your registration for free, and here’s all the information you need to do it. We have a website totally devoted to helping someone complete the registration on their own without anything from us, and it’s totally free to access the information. What we do stress is that it’s government, and there are very specific steps you have to follow specific information you have to provide and if you don’t the government will say yes we’ve accepted your registration and then never tell the person it’s not correct."
When asked to comment on complaints posted on Ripoff Report's website Mr. Henderson explained that the only real complaint on the website is the cost of doing the third party registration. Mr. Henderson further stated, "They’ve signed the contract, they’ve paid the money, and they they’ve looked into it and said ‘you know what I think I’m smart enough to do it on my own I want my money back’. Our contract when we sign it we give clients 48 hours, no questions asked, you can stop this at any time. 48 hours from the time you sign it we’re not going to start your process...if they attempt to cancel after that 48 hour period their upset that we're not willing to give them a full refund." In order to ensure future and current clients US Federal Contractor Registration is registered with the government. Additionally, in the five years they have been in business they have completed SAM forms for over 65,000 businesses.
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Henderson stated, "we make it very clear in all written and verbal communication with the client or an interested client we’re a third party government registration firm. We are not affiliated with the government we have completed work for the government, but we are not the government."
US Federal Contractor Registration is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "to be a verified vendor with Ripoff Report at least it tells us that there is a consumer advocacy agency that will come in, see what we do, see the services we provide, and believe in us."
US FEDERAL CONTRACTOR REGISTRATION - STATEMENTS FROM THE OWNER – ERIC KNELLINGER
" US Federal Contractor Registration is the world's largest third-party government registration firm. We help our clients succeed as government contractors, make sure they take advantage of all applicable U.S. Small Business Administration certification programs, and teach them how to bid on and win government contracts.
US Federal Contractor Registration's case managers and acquisition specialists report feeling like they're valued -- and valuable -- members of the team at US Federal Contractor Registration, and are given the flexibility they need to spend as much time as it takes to help their clients succeed as government contractors. US Federal Contractor Registration takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "
"US Federal Contractor Registration is the best place I've worked for. I'm encouraged to bring my ideas to the table, and am given the information I need to help my clients succeed as government contractors."
Another employee told us that, "I feel like I'm part of something bigger than I am, each time one of my clients wins a contract. When that happens, I know I've done something that matters." And a third employee told us that she comes to work each day excited, "because I know that I'm going to help someone start a new chapter in their life. Not many people can say that about the place where they work."
Ripoff Report was pleased to learn that US Federal Contractor Registration's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM US FEDERAL CONTRACTOR REGISTRATION US Federal Contractor Registration recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, US Federal Contractor Registration has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Eric Knellinger, Ripoff Report is convinced that US Federal Contractor Registration is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that US Federal Contractor Registration meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
US Federal Contractor Registration Internet
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
STATEMENT FROM US FEDERAL CONTRACTOR REGISTRATION:
This is a false report. We do not claim to represent the government. We clearly explain that we are a third-party government registration firm that completes the registration process for our clients. We charge only the costs associated with completing the registration, and we make this clear during initial and follow-up conversations. We also have a generous 48-hour, no questions asked cancellation policy. After receiving this review, we instructed our acquisition specialists to speak slower. They also ask several times during a conversation if the person has questions or needs something better explained.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
This is just to warn anyone that was formerly registered under Central Contractor Registration (CCR) that will be renewing under the new System of Award Management (SAM). SAM (www.sam.gov) is the official government site. There are several companies that will do this work for you. The problem is, it took me just as long to update my governmental entity's information as it would to fill out the info required by these companies.
US Federal Contractor Registration charges $599 for this service! My assistant spoke with John Wayne II of USFCR. She stated that he spoke very fast and used tons of acronyms (an obvious attempt to confuse her). She then came to me and after some research, I found the correct government site. USFCR's site has an official look to it and they want to charge you $599 to do something that took me all of ten minutes!
This is a scam and there are many people that will fall for it because they make it sound like the shift from CCR to SAM is some big deal. It is simply a migration of data from the old system to the new system. All you have to do is verify your information. And if you have to register, that's easy enough as well. Do not fall for paying any money when you can perform this task for free on the government's official website!!
This report was posted on Ripoff Report on 03/14/2013 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Federal-Contractor-Registration-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-US-Federal-Contractor-Registration-helps-companies-complete-the-registration-necessary-to-work-as-a-governmentfederal-contractor-market-their-products-services-reach-out-to-procurement-officers-in-their-industries-and-capitalize-on-programs-that-the-US-Small-Business-Administration-administers-US-Federal-Contractor-Registration-a-platinum-DB-rated-company-US-Federal-Contractor-Reg/internet/US-Federal-Contractor-Registration-Internet-1028593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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