• Report: #426009

Complaint Review: US Fidelis - Dealer Services - National Auto Warranty Services - NAWS - Dealer Services Direct

  • Submitted: Thu, February 19, 2009
  • Updated: Thu, February 19, 2009

  • Reported By:wentzville Missouri
US Fidelis - Dealer Services - National Auto Warranty Services - NAWS - Dealer Services Direct
100 Or 200 Mall Parkway Wentzville, Missouri U.S.A.

US Fidelis - Dealer Services - National Auto Warranty Services - NAWS Dealer Services Direct Read This Before You Buy Wentzville Missouri

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When you purchase a warranty from this company, the sales people leave out key information. You are giving them your financial information for a contract that you have not read in full. They are not going to mail anything out to you even if you ask for them to.

Payouts will not exceed the Blue Book Value of your car. This means:

The amount paid out by the warranty company for repairs to your vehicle will not go over the amount your car is worth. This is for the lifetime of your warranty, NOT per repair.

Example

You have a 1996 Ford Taurus 4 Door that has 123,531 miles. The NADA Blue Book Retail Value of the car is $2850 if it is in 'clean' condition. You purchase a warranty from US Fidelis...let's say for $1995 ...an AutoLife Extend warranty (one of the most popular sold). After you have reached the grace period your engine blows up. You have the car towed to the ASE certified mechanic and it costs you $183. You pay that expense out of pocket; send in the receipt to the warranty company for your $75 reimbursement. The ASE certified mechanic looks at the vehicle and lets you know the engine is gone. You give them your ID card from your warranty and they call the warranty company to let them know that rebuilding the engine will cost $3241. The warranty company is only going to pay $2850 which is the Blue Book Value of your car OR only $3000 which is the limit of liability they have in writing on the contract; but first they must send out their inspector to make sure that the repairs are justified. If their investigator says 'go ahead with the repairs' and the warranty company pays out the $2850 they said they would pay, then your warranty is history. They have paid out the blue book value of the car.

Former employee
wentzville, Missouri
U.S.A.

This report was posted on Ripoff Report on 02/19/2009 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Fidelis-Dealer-Services-National-Auto-Warranty-Services-NAWS-Dealer-Services-Direct/Wentzville-Missouri-63385/US-Fidelis-Dealer-Services-National-Auto-Warranty-Services-NAWS-Dealer-Services-Dire-426009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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