- Report: #925848
Report - Rebuttal - Arbitrate
Complaint Review: US Money Reserve REVIEW: US Money Reserve - United States Rare Coin & Bullion Reserve VERIFIED. Commitment to customer satisfaction.
US Money Reserve REVIEW: US Money Reserve - United States Rare Coin & Bullion Reserve VERIFIED. Commitment to customer satisfaction.6500 River Place Boulevard, Building #3, Suite #40 Austin, Texas United States of America
U.S. Money Reserve REVIEW: US Money Reserve VERIFIED. Commitment to customer satisfaction. US Money Reserve, Inc. founded by gold market veterans who recognized a need to combine outstanding customer service, expert market knowledge and the type of trustworthy guidance absolutely necessary when purchasing precious metals. One of the nation's largest distributors of U.S. Government issued Gold, Silver, Platinum Coins. Continual training programs of the best return policies in the industry. US Money Reserves return policy provides a 100% Money Back Guarantee for 30-days on certified coin sales in original condition. Specially advertised bullion coins that qualify 100% Money Back Guarantee for 30 days. Always doing right by the customer, U.S. Money Reserve earned respect of customers, endorsement of Philip Diehl, 35th U.S. Mint Director. US Money Reserve, Ripoff Report Verified
U.S. Money Reserve / United States Coin & Bullion Reserve joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ripoff Report Verified Staff
U.S. Money Reserve approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at U.S. Money Reserve did just that.
U.S. Money Reserve has gone through great lengths to make sure they try and resolve any and all customer issues. U.S. Money Reserve has joined the Corporate Advocacy Program because they want customers to know their company makes great efforts to resolve any and all customer issues. They never want their customers to feel like they werent taken care off. U.S. Money Reserve stated From the very first call, our customers are treated with respect. Our staff constantly strives to do right by our customer and the success of our customer commitment can be measured by the excellent relationships our customers have with our staff. Doing right by people produces a great company.
U.S. MONEY RESERVE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
U.S. Money Reserve is one of the nation's largest distributors of U.S. Government issued Gold, Silver, and Platinum Coins and has had the pleasure of working with hundreds of thousands of clients who have taken advantage of the many financial benefits of owning precious metals. Founded in Austin, Texas by gold market veterans who recognized a need to combine outstanding customer service, expert market knowledge and the type of trustworthy guidance that is absolutely necessary when purchasing precious metals, U.S. Money Reserve has become a trusted source of physical precious metals. Our superiority in the market has earned us the endorsement of Philip Diehl, the 35th Director of the U.S. Mint.
WHY U.S. MONEY RESERVE IS BETTER THAN THEIR COMPETITORS
U.S. Money Reserve is better than its competitors since it offers unparalleled customer service and one of the best return policies in the industry, if not the best return policy. U.S. Money Reserves return policy provides a 100% Money Back Guarantee for 30-days on certified coin sales if the certified coins are in their original condition. Any return of certified coins after the 30-day return policy is subject to a 20% restocking fee. Any return of certified coins received after 60 days will be subject to the lesser of the original price or current market value. All Bullion Sales are final except for first-time customers who purchased specially advertised bullion coins that qualify for 100% Money Back Guarantee for 30 days. By always doing right by the customer, U.S. Money Reserve has not only earned the respect of our customers, but the endorsement of Philip Diehl, the 35th U.S. Mint Director.
Another area where U.S. Money Reserve is superior to its competitors is that it provides better access to U.S. Government issued Gold, Silver, and Platinum Coins. While most companies have a limited number of coins available at one time, U.S. Money Reserve has an ample supply of its featured coins so customers are free to purchase as many coins they desire. At the U.S. Money Reserve, we continually strive to provide the most exceptional U.S. Government Issued Gold, Silver and Platinum Coins on the market.
U.S. Money Reserve / Statement from the Vice President of Sales.
My name is Remmy Castillo and I am the Vice president of Sales at U.S. Money Reserve. I would like to thank you for taking the time to review U.S. Money Reserve and learn more about our company. U.S. Money Reserve has grown to be one of the largest distributor of U.S. Government issued Gold, Silver, and Platinum coins in the United States. The staff and I look forward to being able to service you and show you how U.S. Money Reserve has distinguished itself in the precious metals market by providing outstanding customer service. By respecting our customers, we have developed great, long-term relationships with them. Again, we appreciate you reviewing our information and look forward to speaking with you.
At U.S. Money Reserve, we pride ourselves in being one of the nation's largest distributors of U.S. Government issued Gold, Silver, and Platinum Coins. If there is a U.S. Government issued Gold, Silver, or Platinum coin that you are looking for, U.S. Money Reserve can help you acquire it.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH.
As stated above, U.S. Money Reserve is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience with its business.
After speaking with the management at U.S. Money Reserve and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give U.S. Money Reserve a positive Rating. U.S. Money Reserve made efforts to ensure that all customers were satisfied and U.S. Money Reserves executive management assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
Remmy Castillo, Vice President of Sales at U.S. Money Reserve, stated We carefully review all customer complaints, identify the areas where we can improve our customer service, and then develop and implement new programs some of which are unmatched in our industry. Our customers are critical to our business and their continued satisfaction is of the utmost importance to our company. We have tremendous respect for our customers and will always strive to continue to improve our services so that their experiences with U.S. Money Reserve remain positive, strong, and enduring.
STATED IMPROVEMENTS FROM U.S. MONEY RESERVE
U.S. Money Reserve has incorporated better, clearer disclosures in its advertisements and enhanced sales training and script protocols for better communication with its customers. Additionally, U.S. Money Reserve has incorporated an internal third-party verification system where independent staff verify and confirm each customers sale and our staff let them know when their orders have shipped. U.S. Money Reserve is willing to go beyond the call of good customer service and do what it takes to make things right with its customers.
U.S. Money Reserves return policy provides a 100% Money Back Guarantee for 30-days on certified coin sales if the certified coins are in their original condition. Any return of certified coins after the 30-day return policy is subject to a 20% restocking fee. Any return of certified coins received after 60 days will be subject to the lesser of the original price or current market value. All Bullion Sales are final except for first-time customers who purchased specially advertised bullion coins that qualify for 100% Money Back Guarantee for 30 days.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
When customers take their coins to a jeweler, gold-buying shop, pawn shop or retail coin shop to get the coins appraised, they are often offered well below the market value for their coins. Many times they are offered less than the spot price of the metal by these businesses and no consideration is given to the fact that the coins they purchased are in a very high grade and have a numismatic, or collectible, value. These types of businesses purchase coins as low as they possibly can from unsuspecting customers in order to mark up and resell the coins. The lower they can purchase the coins from the customers, the higher their profit will be when they resell them. These businesses prey on customers that do not understand the numismatic value of their high grade coins. This is why U.S. Money Reserve informs its customers that whenever they are interested in selling their coins that they should contact U.S. Money Reserve first. As part of its outstanding customer service, U.S. Money Reserve assists its customers in liquidating their coins at the best possible market prices that it can find for them.
.. U.S. Money Reserve is one of the nation's largest distributors of U.S. Government issued Gold, Silver, and Platinum Coins and has had the pleasure of working with hundreds of thousands of clients who have taken advantage of the many financial benefits of owning precious metals. ..
*Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that U.S. Money Reserve will do whatever it reasonably takes to make sure its customers are properly taken care off.
In the future, if anyone has any complaints or concerns with U.S. Money Reserve, you are invited to contact them directly via email: CustomerHelp@usmoneyreserve.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call U.S. Money Reserve directly at 1-800-867-6101.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with U.S. Money Reserve or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with U.S. Money Reserve.
Here's why. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about U.S. Money Reserves Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 08/11/2012 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Money-Reserve-REVIEW-US-Money-Reserve-United-States-Rare-Coin-Bullion-Reserve-VERIFIED-Commitment-to-customer-satisfaction/Austin-Texas-78730/US-Money-Reserve-REVIEW-US-Money-Reserve-VERIFIED-Commitment-to-customer-satisfaction-925848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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