- Report: #711774
Report - Rebuttal - Arbitrate
Complaint Review: US Money Reserve TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction. one of the nation's largest distributors of U.S. Government issued Gold, Silver, Platinum Coins, hundreds of thousands of clients receiving financial benefits of owning precious metals. Providing the most exceptional U.S. Government Issued Gold, Silver, Platinum Coins on the market. Clients have placed their trust US Money Reserve to help choose coins that afford the highe
US Money Reserve TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction. one of the nation's largest distributors of U.S. Government issued Gold, Silver, Platinum Coins, hundreds of thousands of clients receiving financial benefits of owning precious metals. Providing the most exceptional U.S. Government Issued Gold, Silver, Platinum Coins on the market. Clients have placed their trust US Money Reserve to help choose coins that afford the higheAustin Texas Austin, Texas United States of America
U.S. Money Reserve TRUSTED BUSINESS REVIEW: US Money Reserve Verified. Customer Satisfaction Commitment: United States Rare Coin & Bullion Reserve is committed to customer satisfaction, U.S. Money Reserve implemented strategic changes to ensure its clients satisfaction and their ability to acquire U.S. GovernmentIssued Gold, Silver, and Platinum coins as a means of wealth protection and growth. Austin Texas.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service U.S. Money Reserve recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be reviewed, not ignored. U.S. Money Reserve, Ripoff Report Verified
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REVIEW UPDATE May 6 2016: U.S. Money Reserve remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. U.S. Money Reserve is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, U.S. Money Reserve has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, U.S. Money Reserve has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever U. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Rip-off Report REVIEW:
Positive rating and recognition has been given to U.S. Money Reserve for its commitment to excellence in customer service. Ripoff Reports discussions with U.S. Money Reserve and United States Rare Coin & Bullion Reserve have uncovered an ongoing commitment by the company to total customer satisfaction. This means that US Money Reserves customers can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns.
U.S. Money Reserve listens carefully to client concerns, identifies the areas where it can improve its customer service, and then develops and implements new programs some of which are unmatched in its industry. U.S. Money Reserves Corporate Secretary, Mr. Mark Fertitta, has informed us that his personal business philosophy is that our customers are precious resources of our business.
As a successful business executive, Mr. Fertitta knows it is critical to listen to his clients and respond properly. By always putting the customers first, Mr. Fertitta hopes to maintain U.S. Money Reserve as a successful, thriving enterprise both now and for many years to come. Another top executive of the company told Ripoff Report that U.S. Money Reserves business philosophy is based on the premise that "to distinguish ourselves in the precious metal market, we need to provide outstanding customer service and show the utmost respect to our customers. By doing this, our company has been able to and will continue to develop excellent, long-term relationships with our customers.
Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: With much respect and appreciation for a job well done, I applaud the care and concern U.S Money Reserve showed to us. U.S. Money Reserves sales teams have expressed confidence in doing their job. One of the sales managers at U.S. Money Reserve stated I have experienced first-hand Marks personal interest in making sure that all of our customers are treated with respect. The processes the company has put in place with the verification and quality assurance programs have enable us to continually improve upon on our communications with our customers and have resulted in greater customer satisfaction. U.S. Money Reserve takes its employees satisfaction seriously as well.
Each month, U.S. Money Reserve asks its employees to nominate a fellow employee that has gone above and beyond their normal job responsibilities and has either helped a fellow employee or made a significantly positive impact on the company to be Employee of the Month. Instead of U.S. Money Reserves executives choosing the Employee of the Month, a group of employees was selected and this committee of peers chooses the Employee of the Month. This, along with the open communication atmosphere that exists, has several employees commenting: "U.S. Money Reserve provides a great, positive work environment. The Executive Management has a true open-door policy and I feel like these people are family. It is the best place I have ever worked. Ripoff Report was pleased to learn that U.S. Money Reserves business mission to commit its processes to customer satisfaction also extended to its employees satisfaction.
US Money Reserve recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be reviewed, not ignored. When handled correctly, complaints can be valuable learning opportunities.
With the feedback generated by Ripoff Reports Investigation U.S. Money Reserve has made business process changes that will enhance its mission to do right by its customers and provide outstanding customer service and a great customer experience. In summary, after our investigation, which included discussions with Mr. Fertitta and many of his past and current associates, Rip-off Report is convinced that U.S. Money Reserve is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE REPORT THAT WAS FILED ABOUT U.S. Money Reserve or United States Rare Coin & Bullion Reserve: As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. Ripoff Report monitors all correspondences in order to confirm that the member business made things right with the customer and the complaint was resolved, United States Rare Coin & Bullion Reserve / US Money Reserve did that.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================//
US MONEY RESERVE United States Rare Coin & Bullion Reserve Explotation, False Advertising, Austin , Texas
This company in my opinion based upon my investigative study on this company and a through search of court records in the United States on the state level and federal level seem to preys on the elderly population. A recent independent investigative study reveals this company seems to use very carefully though out deceptive marketing practices to get individuals to call for their product i.e. precious metals type coins gold, silver or platinum. However the prices that they charge for their product is well over the normal value of the products they sell. Example = 2009 Gold Proof Buffalo Coin graded PF-70 by PCGS this coin is sold by this company for $3900.00 for each coin. However if you do some basic research you will find that the coin can be resold by a victim of this company for about $1600 to $1750, thereby having an out rageous mark up of $2150 per coin. A review of their other products sold by this company seem to reveal the same pattern. A review of the Coin Dealer newsletter ( the bible used by delaers when they buy and sell from the public) will reflect our above investigative study to be correct. Further, a recent study of two prior customers of this company in the state of Florida reveal that this company targets the elderly population and has a practice of slamming their credit cards with out rageous over priced product. A further review of court filings indicate that if this company is sued by any of their victims they quickly settle the case so ( in our opinion) their pattern of explotation of the elderly population is not exposed and their out rageous pricing and deceptive marketing practices can continue.
A recent independent investigatice review of products sold by this company to a victim here in Florida ( a elderly woman who is 85 years old) reveals U.S. Money Reserve d/b/a that United States Rare Gold & Bullion Reserve charged over $125,000.00 for bullion coins sold to her that were recently appraised to be worth only about $45,000 if she sold them today therefore giving an outrageous profit of over $80.000 to U.S. Money Reserve d/b/a United States Rare Coin & Bullion Reserve. The company in my opinion based upon the evidence in my possession and my independent investigative study used marketing tactics that were intended to scare vulnerable elderly individuals to deprive them of their savings and assets and get them to purchase products from this company at outrageous prices. A further review of this company reveals that there have been numerous complaints filed with the local Better Business Bureau complaining of similar acts agaisnt this company.
Finally, a extensive review of the legal filings against this company reflects that the company uses the law firm of Reaud,Morgan & Quinn located in Beaumont Texas to handle their litigation matters and seems to have connections with Judges who were Senior members of this firm and now are Judges in the district where this firm files lawsuits against their victims for U.S. Money Reserve d/b/a United States rare Coin & Bullion Reserve. See case # A 187564 filed in Jefferson County Texas. A google search on U.S. Money Reserve has revealed this information in a article published by the Southeast Texas Record which is a legal publication. When you google the Judge's name assigned to the case Judge Bob Worthham you will find that Judge Worthham of the 58th District Court in Texas was a senior member of the law firm of Reaud, Morgan and Quinn. The practice of U.S. Money reserve d/b/a/ United States Rare Coin & Bullion Reserve in my opinion based upon investigative studies of this company, are that they file frivilous litigation in the state of Texas forcing the victims to defend against those suits with the expense of attorneys fees should you try and challenge the acts decribed above since they seem to be well connected within the court system of Texas even though they clearly lack jurisdiction over their victims. The lawsuit in the above case clearly alleges false information after a through interview with the defendants of the lawsuit filed in Jefferson County and the case was ironically assigned to Judge Worthham.
A investigatve database search on this company reveals that under the UCC filings they have federal tax liens filed against them by the U.S. Government and other information provided to this writer reveals that the former owner of this company may of had some problems with the criminal courts and has placed the business ownership in his girlfriends name to avoid detection of those facts so as to continue (in my opinion) with the explotation of the elderly accross the United States. The company also has a practice known as slamming credit cards with their outrageous prices for their products.
BUYER BEWARE GOOGLE SEARCH THIS COMPANY THEY OPERATE UNDER NUMEROUS DIFFERENT NAMES TO AVOID DETECTION. HOWEVER THE ITEMS SEEM TO BE SHIPPED FROM AUSTIN TEXAS WHICH SHOULD BE THE RED FLAG!!
This report was posted on Ripoff Report on 03/30/2011 04:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Money-Reserve-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Commitment-to-customer-satisfaction-one-of-the-nations-largest-distributors-of-US-Government-issued-Gold-Silver-Platinum-Coins-hundreds-of-thousands-of-clients-receiving-financial-benefits-of-owning-precious-metals-Providing-the-most-exceptional-US-Government-Issued-Gold-Silver-Platinum-Coins-on-the-market-Clients-have-placed-their-trust-US-Money-Reserve-to-help-choose-coins-that-afford-the-highe/Austin-Texas-/US-Money-Reserve-TRUSTED-BUSINESS-REVIEW-US-Money-Reserve-Verified-Customer-Satisfacti-711774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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