Rip-off Report REVIEW:
Editors UPDATE: Positive rating and recognition has been given to U.S. Money Reserve
for its commitment to excellence in customer service.
Ripoff Reports discussions with U.S. Money Reserve and United States Rare Coin & Bullion Reserve have uncovered an ongoing commitment by the company to total customer satisfaction. This means that US Money Reserves customers can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. U.S. Money Reserve listens carefully to client concerns, identifies the areas where it can improve its customer service, and then develops and implements new programs some of which are unmatched in its industry.
U.S. Money Reserves Corporate Secretary, Mr. Mark Fertitta, has informed us that his personal business philosophy is that our customers are precious resources of our business. As a successful business executive, Mr. Fertitta knows it is critical to listen to his clients and respond properly. By always putting the customers first, Mr. Fertitta hopes to maintain U.S. Money Reserve as a successful, thriving enterprise both now and for many years to come.
Another top executive of the company told Ripoff Report that U.S. Money Reserves business philosophy is based on the premise that "to distinguish ourselves in the precious metal market, we need to provide outstanding customer service and show the utmost respect to our customers. By doing this, our company has been able to and will continue to develop excellent, long-term relationships with our customers. Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: With much respect and appreciation for a job well done, I applaud the care and concern U.S Money Reserve showed to us.
U.S. Money Reserves sales teams have expressed confidence in doing their job. One of the sales managers at U.S. Money Reserve stated I have experienced first-hand Marks personal interest in making sure that all of our customers are treated with respect. The processes the company has put in place with the verification and quality assurance programs have enable us to continually improve upon on our communications with our customers and have resulted in greater customer satisfaction.
U.S. Money Reserve takes its employees satisfaction seriously as well. Each month, U.S. Money Reserve asks its employees to nominate a fellow employee that has gone above and beyond their normal job responsibilities and has either helped a fellow employee or made a significantly positive impact on the company to be Employee of the Month. Instead of U.S. Money Reserves executives choosing the Employee of the Month, a group of employees was selected and this committee of peers chooses the Employee of the Month. This, along with the open communication atmosphere that exists, has several employees commenting: "U.S. Money Reserve provides a great, positive work environment. The Executive Management has a true open-door policy and I feel like these people are family. It is the best place I have ever worked. Ripoff Report was pleased to learn that U.S. Money Reserves business mission to commit its processes to customer satisfaction also extended to its employees satisfaction.
US Money Reserve recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be reviewed, not ignored. When handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation U.S. Money Reserve has made business process changes that will enhance its mission to do right by its customers and provide outstanding customer service and a great customer experience.
In summary, after our investigation, which included discussions with Mr. Fertitta and many of his past and current associates, Rip-off Report is convinced that U.S. Money Reserve is committed to quality delivery of services resulting in total client satisfaction. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE REPORT THAT WAS FILED ABOUT U.S. Money Reserve or United States Rare Coin & Bullion Reserve:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. Ripoff Report monitors all correspondences in order to confirm that the member business made things right with the customer and the complaint was resolved, United States Rare Coin & Bullion Reserve / US Money Reserve did that.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
US Money Reserve Rodney White, He told me he was a minister and very religious before selling me over $1000,00 of rare coins. Now I have been ripped off! Austin, Texas
I have found out that Us Money Reserve has charged me over double for the rare coins that I have purchased from them. By reading other complaints it was the same for me, they lied repeatedly to me. I asked about bullion and they said it could be taken by the government but these coins are collectibles and could not be taken at any time. My repreresentive said he was a minister and very religios so I did believe him. They even came to my house to make a testimonal interview and film of me. I fell so very duped and I am very angry. They sent me all these brochures in the mail that made me think it was all on the up and up. My husband and I are trying to save for him to retire and now we have lost a big part of it to these scam artist!