• Report: #308634

Complaint Review: U.S. Office & Industrial Supply

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  • Submitted: Wed, February 13, 2008
  • Updated: Wed, February 13, 2008

  • Reported By:Salina Kansas
U.S. Office & Industrial Supply
6924 Canby Ave Unit #106 Canoga Park, California U.S.A.

U.S. Office & Industrial Supply I'm sure it was just a mistake... Canoga Park California

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I get a call from a lady that works for US Office & Industrial Supply back on 1/29/08. She informs me that they had a special going on stretch wrap. I asked her questions on the product since the price was very attractive at $39 a box (4 rolls in each box). She couldn't answer all the questions and she had me talk to her "supervisor". He told me that the "heavy duty" wrap was on a 18" roll, 1500 ft per roll, and it was .90 guage. The stuff that I'm using now is supposed to be .70 guage and I was told that the .90 guage was thicker than what I'm using now. I told them that I would check with my local supplier and see if they could match the price. Which I did, and the deal was "too good to be true" as I was getting quoted about $70/box to get the same product. So a couple of days later, the same lady calls me back and gives me the sales pitch again, I ask to talk with their supervisor, same guy again, I get the pitch and told how heavy duty this stuff was, etc. I again confirm the price at $39/box and free freight. I told him that I would try 2 boxes. A couple of days later, I get the boxes, open them up, the supposed .90 guage wrap was THINNER than the stuff that I was currently using and was very easy to tear. Not a problem, I call them and talk to a lady named Laurie and she arranges for a return tag and she arranges for the shipping. The next day I get my invoice from the company, $119.99 per box and $42.92 for the freight, total of $282.90. WOW!!! Nice upcharge... I called back and that's when I got the "I'm sure that it must have been a mistake" answer. How the hell could it have been a mistake??? I told them that this appears to be consumer fraud and I was glad that I got my credit back for the returned merchandise. I also asked that my phone number be removed from thier call list. Don't do business with these people unless you have prior experience...

Robert
Salina, Kansas
U.S.A.

This report was posted on Ripoff Report on 02/13/2008 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Office-Industrial-Supply/Canoga-Park-California-91335/US-Office-Industrial-Supply-Im-sure-it-was-just-a-mistake-Canoga-Park-California-308634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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