- Report: #589761
Report - Rebuttal - Arbitrate
Complaint Review: U.S. Office & Industrial Supply
U.S. Office & Industrial Supply7405 Woodley Avenue Van Nuys, California United States of America
U.S. Office & Industrial Supply Misleading with Sales techniques to obtain business for out of state items. Van Nuys, California
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This company had a sales person contact our office claiming to sell us filament tape and other industrial supplies for our business at a cheaper rate. However, when I place the order to give them a business chance I recieved the order within a few days. I ordered a 1/2 case of 24 rolls instead of 48 rolls per case for which I was lead to believe was in a case. The order arrived with 24 rolls and within a week the invoice followed. Indeed the invoice was prices per case instead of per roll and a charge of 29.61 for shipping which I was told was free. I kept the material and decided I would no longer do business with this company, all done in January of 2010. On February 19,2010 I received another call in regards of my backorder which will ship out the first of next week the salesman explained.
I in return stated I received the full order of my shipment I ordered and no backorder should have been in place. He then states it must have been a mistake when he entered the order and he would take care of this order by canceling the shipment. Now here it is in April 5, 2010 and I have received another invoice by U.S. Office & Industrial Supply with Pay this amount of 172.89 for the 1/2 case of filament tape. I called to dispute the invoice and refused to make payment for I never received more than the first 24 rolls in which I received and payed. Of course they were wanting to take my number and contact me back and I have informed them to close our account and to never again call our office. If this continues I will file suite against this company for fraud and will proceed with proper legal action.
This report was posted on Ripoff Report on 04/05/2010 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Office-Industrial-Supply/Van-Nuys-California-91406/US-Office-Industrial-Supply-Misleading-with-Sales-techniques-to-obtain-business-for-o-589761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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