• Report: #222446

Complaint Review: U.S. Online America Group

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  • Submitted: Mon, November 27, 2006
  • Updated: Mon, November 27, 2006

  • Reported By:Vancouver British Columbia
U.S. Online America Group
404W Broadway Rd, Suite 107 Tempe, Arizona U.S.A.

U.S. Online America Group Beware - Fradulent Company Action - does not honor own agreement Tempe Arizona

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Nov 7th received a call from Jessica Arviso representating U.S. Online America Group stating she had a great deal to make money selling Satellite dishes and all that was needed was a website they would provide for a fee of $49.98 which included the advertising, processing and hosting and an additional monthly hosting fee of $19.99 would be added for 1 year. She did not mention that this could not be sold in Canada, because finding out a few days later that the dish is purchased from the service provider not sold seperately.

I contacted David, at Customer Service and stated that I wanted to cancel because of the difficulty selling this in Canada and that in the agreement it states in paragraph 4 the following:---

U.S. Online America Group offers a 14 day return policy; for 14 days after the date of purchase. You request the product/service be returned and receive a full refund minus the first month hosting fee and processing/setup fees. U.S. Online America Group will not refund any advertising cost incurred by the distributor. ---

He stated NO you cannot cancel and what is stated in the agreement above doesn't make a difference still NO
to cancellation. Now I have to pay the $19.99 for something I cannot use or offer because they do not honor their own agreement. This is FRAUD and it should be stopped immediately.

I contacted the Customer Service on Nov 14 by phone and email also on the following dates Nov 15, Nov 18 and 21 to no avail.

Helen
Vancouver, British Columbia
Canada

This report was posted on Ripoff Report on 11/27/2006 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Online-America-Group/Tempe-Arizona-85282/US-Online-America-Group-Beware-Fradulent-Company-Action-does-not-honor-own-agreemen-222446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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