- Report: #813936
Report - Rebuttal - Arbitrate
Complaint Review: US Passport Now
US Passport Now551 N.W. 77th Street #204 Boca Raton, FL 33487 Boca Raton, Florida United States of America
US Passport Now ,looks official but isn't, Boca Raton, Florida
*Consumer Comment: Not illegal...
*Consumer Comment: They are not doing anything illegal.
*Consumer Comment: Interesting.
*Consumer Comment: So then he is legit
*Author of original report: UPDATE to US PASSPORT NOW
*Consumer Comment: You missed the most obvious tipoff....
Here's how this website works:
Step 1: Provide name and DOB
Step 2: Provide credit card information and pay for expedited service ($129).
Step 3: Now, get information that you need to FEDEX all your passport information to US Passport Now and they will process the passport for you. No guarantee that you will get the passport in the amount of time you paid for because it depends on when you send your information to them and when they get around to processing it.
Step 4: Realize you've been ripped off because you could have done all this for FREE at the local post office.
Step 5: Check for confirmation email from US Passport Now with "Case Number" and instructions to cancel service. There is a $50.00 nonrefundable fee if you cancel within 24 hours. Otherwise, you're stuck with the whole bill. Here are the details: New Passport - Expedited Service
$49.00; Non-Refundable Processing Fee
--(This will show up on your credit card statement as a seperate charge)--
$50.00; FedEx Return Shipping
$30.00; Total* $129.00. (BTW: that's their spelling of "separate.")
Step 6: Call w/in 24 hours to cancel the service and stay on hold for over 30 minutes.
Step 7: Go to cancel services via email on their website: See note that to cancel service you MUST speak to a live person whom you cannot reach because no one will answer the phone.
Step 8: Feel like an idiot because you realize you've just given away your credit card number.
Step 9: Call credit card company to tell them you've been ripped off.
Step 10: Realize you're mired in a mess.
Stay away from this website. These guys are crooks.
This report was posted on Ripoff Report on 12/26/2011 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Passport-Now/Boca-Raton-Florida-33487/US-Passport-Now-looks-official-but-isnt-Boca-Raton-Florida-813936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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