• Report: #758353

Complaint Review: US Passport Online

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  • Submitted: Fri, July 29, 2011
  • Updated: Fri, July 29, 2011

  • Reported By: Kathleen — Nevada United States of America
US Passport Online
Internet United States of America

US Passport Online Online Passport company charged me $45 to cancel a service I did not want. Internet, Internet

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I went online to find out all the information I needed to renew my passport at the postoffice.  This website was the first link that popped up and I thought I would give it a try.  When I signed up for (no information was given whatsoever) I soon realized it was a mistake.  It said a rep would contact me within 24 hours to give me details, and when she did they next day (15 min. before the office closed) she said she would email me a list of things I needed to do and of those was to mail in my original birth certificate and original passport and a check to the gov. for an additional $170 added on to the $129 I had already paid.  

When I tried to call back to cancel they told me I would be charged a $45 cancelation fee.  I asked them why because no services were rendered and they said service was rendered because I received a phone call and an e-mail.  When I asked to speak to a manager they told me a manager cannot tell me anything different and that I will not receive my money back.  I asked to speak with a manager regardless and they told me a manager was not in the office.  When I asked for the managers name they would only give me her first name (Silvia) when I asked for the last name they would only give me her first initial-W.    

I called my cc company to dispute the charge.  At first they said no because the cancelation fee was on their website (and it was in a very sneaky manner).  I felt as though this is why their customer service was so poor because they could get away with their unethical behavior.  I could care less about the $45, but the principle of the matter was really killing me.  So, I called my bank again and this time the guy told me I could renew my passport for free and that he would be happy to reverse my charge.  

I feel as though they make all their money from this $45 cancellation fee rather than actually doing a service.  I can only imagine how many people this company has taken advantage of!  

This report was posted on Ripoff Report on 07/29/2011 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Passport-Online/internet/US-Passport-Online-Online-Passport-company-charged-me-45-to-cancel-a-service-I-did-not-w-758353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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