- Report: #758353
Report - Rebuttal - Arbitrate
Complaint Review: US Passport Online
US Passport OnlineInternet United States of America
US Passport Online Online Passport company charged me $45 to cancel a service I did not want. Internet, Internet
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When I tried to call back to cancel they told me I would be charged a $45 cancelation fee. I asked them why because no services were rendered and they said service was rendered because I received a phone call and an e-mail. When I asked to speak to a manager they told me a manager cannot tell me anything different and that I will not receive my money back. I asked to speak with a manager regardless and they told me a manager was not in the office. When I asked for the managers name they would only give me her first name (Silvia) when I asked for the last name they would only give me her first initial-W.
I called my cc company to dispute the charge. At first they said no because the cancelation fee was on their website (and it was in a very sneaky manner). I felt as though this is why their customer service was so poor because they could get away with their unethical behavior. I could care less about the $45, but the principle of the matter was really killing me. So, I called my bank again and this time the guy told me I could renew my passport for free and that he would be happy to reverse my charge.
I feel as though they make all their money from this $45 cancellation fee rather than actually doing a service. I can only imagine how many people this company has taken advantage of!
This report was posted on Ripoff Report on 07/29/2011 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Passport-Online/internet/US-Passport-Online-Online-Passport-company-charged-me-45-to-cancel-a-service-I-did-not-w-758353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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