I started going to the Post Office located at 9130 Markville Drive, in Dallas, TX about seven months ago. The agents at that postal facility were the rudest, unhappiest looking agents I had ever seen. They did not seem to enjoy working with people and one agent in particular stood out. His name is Mark Pound. Mark Pound was the most "openly hostile" white man I had ever met, and that says a LOT since I am in Texas.
Right off, Mr. Pound was rude and very snarky. He seemed to take a particular displeasure in me everytime I entered the post office. He was so open about his disdain I would look around to see if anyone else could see his facial expressions or the way he would flick his hand in my face telling me to move on. This guy was particularly "NASTY" but no other post office worker would pay attention and honestly I don't think they cared.
I complained to his manager several times and nothing has been done. [continued below]....
..... The Post Office is going out of business and is currently having to beg Congress for money just to stay "afloat" and they don't seem to understand that their customer service is so bad that it is driving customers away. Waiting in line for what seems like an eternity is not bad enough. Their obviously miserable agent Mark Pound had to find another way to make the experience of going to the post office even more horrific than what it normally is.
However, today Mr. Pound called me out of my name when he referred to me under his breath as a "Ni**er". I know the word "Ni**er"when I hear it, no matter how inaudible the person tries to make it. I have heard that most hurtful word many times in my life growing up in the Mississippi Delta.I have heard that word IN PERSON to MY FACE and on news programs and while watching movies.
Mr. Pound, a most ignorant and hatefull fellow, referred to me as "Ni**er" when I came into the post office to cash a $200.00 money order. The woman to the side of him stated she did not have the money. She asked Mark Pound if he had the money and without looking up to see me he loudly stated "yes!". When I moved over to his register and he looked up and saw me he suddenly flicked his hand in my face and stated "Oh, I don't have it. I only have $180.00". He said this so quick without even looking at his register or computer. He then stated "Go Somewhere Else". I stepped back for a minute in shock. I told him I didn't believe him. He then muttered "Go away Ni**er" and I heard him.
I requested to see the manager and Mr. Tracoma Willis stated he was the manager and asked me what was going on. As I started to explain what was going on, his body language and facial expressions were such that he appeared to not care at all. He had the look of "Will you just leave" on his face. He didn't even give the "impression" that he cared about what had just happened.
Finally, I had to ask him, as he stood motionless and quiet, not saying a thing after I finished speaking, leaving me at a loss for words as to his behavior, if he would go and check the register of Mr. Mark Pound.He stated "Well, if he says he doesn't have it, then he doesn't have it". He didn't even care or seem to understand anything at all I had just stated.
I asked him again if he would check the register because I felt that if Mr. Pound would lie about something like what he had in his register as I believe he did this was a serious character flaw and just plain wrong to treat a customer like that. I told Mr. Willis it sounded like Mr. Pound had referred to me under his breath as a "Ni**er". I told him that word is unmistakeable, especially when someone says "go away "n****r". Mr. Willis still was expressionless and didn't seem to fully comprehend what I was saying or even care.
He then blurted out,Well, I'll go and check his register and he turned and walked a few feet down in front of me towards Mr. Mark Pound and he blurted out "Do you have $200.00 dollars in your register"? without even checking and Mr. Pound of course responded "no" and then he suddenly turned and stated loudly "Well, that's all I need to hear" flinging his hand over his shoulder in a motion that would have suggested to Mr. Pound "Sorry to bother you". WTF?
I had waited in line for over an hour and this is how I was treated? This post office and their staff SUCKS! My Bank is on the other side of town and one of the postal ladies was telling me in a rude and snide sort of way "You do know you can go to your bank don't you" and she repeated it several times until I stated my bank was a drive from me and I didn't think it would be such a problem to ask the post office to cash a postal money order. After all, it "is" a postal money order.
I called Consumer Affairs at 972-393-6755 and waited over 40 minutes on hold for someone to pick up. Then I just hung up. I throw in the towel.
To those who come across this message... Avoid the post office at 9130 Markville Drive,Dallas, TX 75243 if you are black. I wouldn't want what just happened to me to happen to you.