• Report: #421192

Complaint Review: U.S. Refund Consulting

  • Submitted: Fri, February 06, 2009
  • Updated: Fri, February 06, 2009

  • Reported By:Wasilla Alaska
U.S. Refund Consulting
700 Colorado Blvd Suite 700 Denver, Colorado U.S.A.

U.S. Refund Consulting LLC Offer to help you reclaim money from past real estate transactions for a 'fee' Denver Colorado

*UPDATE Employee: US Refund is a service, just like a tax preparer

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

These crooks sent me a mailer saying they would help me reclaim $863 from HUD from a past real estate transaction and had a '$199 finders fee'. I never got anything from HUD or anymore coorspondence from the criminals at US Refund, until the invoices for $199 started showing up. Then the phone calls started. The crooks that called me could barely speak english and would never let me speak to a manager. They actually tried to get me to give them my credit card number over the phone! I have reported these crooks to the BBB, Ripoffeport.com and to the Colorado department of credit collections.

Ryan
Wasilla, Alaska
U.S.A.

This report was posted on Ripoff Report on 02/06/2009 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Refund-Consulting/Denver-Colorado-80206/US-Refund-Consulting-LLC-Offer-to-help-you-reclaim-money-from-past-real-estate-transacti-421192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on U.S. Refund Consulting

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

US Refund is a service, just like a tax preparer

AUTHOR: UCPexpert - ()

I am the Office Manager for US Refund.  I have reviewed the case notes for this person's claim and would like to clarify a few points.  We did, in fact, contact this claimant about a refund due them from a previous real estate transaction.  The client signed a Service Agreement in June 2008 with our firm indicating our contingent fee, the services we provide, and that the claimant would need to sign and notarize an official Claim Form and return it to us.  The agreement states that all other paperwork would be completed by our office. 

We then mailed this Claim Form packet to the client 3 separate times.  Each time we subsequently spoke to the client, he responded that he was sorry but he was traveling and could not sign and return the form.  We then got word from US Treasury that the claim funds were paid directly to the claimant on 3/10/2009.  This would suggest that the claimant did not follow the procedure that was agreed, and instead attempted to "go around" our firm and claim the money himself.  This is problematic because it means that the claim would have not included certain "proof of ownership documents" which are required by the moneyholder. 

It also explains why the claim took 9 months (from June 2008 to March 2009) to resolve.  Had the claimant followed the instruction we provided and returned the form, so that we could then attach the "proof" documents and file the claim, this claim would have been resolved within 60 days.  The claimant states that he "never got anything from HUD", when in fact HUD, via the US Treasury, confirms that this refund was delivered to the client.  When we learned that the claimant was attempting to avoid our fee which violates the terms of the agreement he signed, we acted to protect our investment in this case (approximately $20 to locate the claimant and $82 to send a document retrieval firm to the county courthouse in Alaska). 

Did we ask for payment of our fee?  Of course... our fee can be paid over the phone, or it can be paid on our website or by mail.  Finally, anyone can review our business profile online to see that there are no issues with any consumer protection agency, despite our assisting thousands of clients each year with their unclaimed funds.  Feedback from our clients is overwhelmingly positive and has been since 1997.  We also would like to address the most important question about our firm... is US Refund a scam? 

The fact that this person was contacted because there is was refund available to them is not in dispute... we only contact rightful owners of refunds.  We will definitely provide a valuable service, from preparing the necessary claim forms, to locating and procuring certain "proof of ownership documents" which every claim must provide.  All these things are true.  I think the real issue is, do we charge a fair fee for our services.  If you are a DIY'er (you mow your own lawn, you do your own taxes), then you are not comfortable paying others for something you could do yourself.  That is understandable. 

In that case, you should not sign up for a service, only to then renege on the agreement once you discover that you might be able to avoid paying the fee.  Our service is exactly like a tax preparer... you could do it yourself, but you want someone with experience who will do it quickly and correctly.  US Refund provides exactly what we say we will provide, with no surprises and no other fees than what is stated in the agreement you sign.  Thank you for reading this.  Please call our office at 1-877-REFUND-6 to speak to any of our representatives... we will be happy to speak to you.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X