• Report: #1000606

Complaint Review: US Search

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  • Submitted: Mon, January 21, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: Quentin — Hillsboro Illinois United States of America
US Search
Culver City, California United States of America

US Search Unauthorized Membership Culver City, California

*Author of original report: Customer service says they are refunding by check.

*UPDATE Employee: US Search Customer Care

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I noticed a charge of $19.95 on 23 Dec 2012 for this service.

I disputed with Visa by phone and Visa rep called US Search while i was on phone and I received $99.95 refund out of $458.95.

Apparently I have missed this fraudulent charge for 18 months,but Visa rep only showed back to July 2012. I am investigating further. US Search will not provide proof that i signed up for this membership.


I used it for a 1 time search that was supposed to cost 95cents.

This report was posted on Ripoff Report on 01/21/2013 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Search/Culver-City-California-90230/US-Search-Unauthorized-Membership-Culver-City-California-1000606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Customer service says they are refunding by check.

AUTHOR: Quentin - (United States of America)

I had a pleasant conversation with US Search customer service rep and they agreed to refund tha balance of the charges by check. check to be sent in 2 to 3 weeks. Will update on progress of refund in about 3 weeks on this site.
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#2 UPDATE Employee

US Search Customer Care

AUTHOR: US Search Customer Support - (United States of America)

We apologize for any inconvenience and would like the opportunity to assist you.

US Search offers a variety of promotions and services during the checkout process on our website.  All of our services are non-contractual so there is no obligation to continue using the service. 

Please contact so that we can help resolve this matter.  There are a variety of options to contact Customer Care on the US Search website Contact Us page.
 

http://www.ussearch.com/consumer/commerce/about/contact_cs.jsp


We value your feedback and look forward to hearing from you.

 


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