- Report: #879238
Report - Rebuttal - Arbitrate
Complaint Review: US Search
US Search600 Corporate Pt, #210, Internet United States of America
US Search ussearch.com Deceptive AD will cost you Culver, Internet
*UPDATE Employee: US Search Customer Support
*UPDATE Employee: Intelius Customer Support
Upon reviewing the email closely, there is a grayed tiny print that says you have two days to cancel your "membership". During the ordering process the system asked you for additional add-ons and NO was checked throughout.
This is deceptive, bait and switch and if the information had of been correct, I would have been on the hook for $19.95 per month for something I never ordered or intended to order. I was offered some more memberships, and upon declaration of my intent to report the organization, the rep said she was able to process a refund.
When calling customer service to lodge a complaint, I asked for the corporate headquarters, and was told t that they are the Consumer Affairs division of the US government and share an office. (Really?) I received an email cancelling my membership, but no documentation regarding the credit of the unauthorized $20.95.
This report was posted on Ripoff Report on 05/07/2012 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Search/internet/US-Search-ussearchcom-Deceptive-AD-will-cost-you-Culver-Internet-879238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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