US Tax Solutions John and Wanda King Failed to provide contracted services Hixson, Tennessee

According to the engagement agreement signed by this client, U S Tax Solutions was hired to prepare a 2006 Virginia state return and to find out why the state of Virginia had filed a lien against him.  We obtained a signed Virginia Power of Attorney, so that we could obtain the information requested by the client.  After numerous phone calls to the state of Virginia, we advised the client of the necessary steps needed to move forward and have the lien removed.  We verified that the client was not a resident of Virginia and advised him to provide us a copy of his 2006 Maryland resident return.  We offered to prepare a 2006 Maryland return and provide it to the state of Virginia, if he could not find his return.  We offered to write a letter to the state of Virginia, with the requested supporting documentation from the client and ask that the lien be removed.  Unfortunately, instead of providing us with the requested documentation needed to resolve his tax problem; this client chose to blame our firm for not doing what we promised.  Our success is dependent upon the client's cooperation.  The client did not sign a Maryland Power of Attorney; therefore, the only way we could have obtained the information that the state of Virginia was requesting was to obtain it from the client.  He failed to supply the information needed for us to resolve his tax problem with Virginia.  Since we did not prepare a state return for this client, a refund check for the state preparation fee portion of the original engagement has been mailed to the client.