• Report: #1044227

Complaint Review: U.S. Tech Support

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  • Submitted: Thu, April 18, 2013
  • Updated: Thu, April 18, 2013

  • Reported By: Edward — Davie Florida
U.S. Tech Support
3340 Ocean Park Blvd., Suite 1060 Santa Monica, California United States of America

U.S. Tech Support My Clean PC Expect to be paid for "trying and failing to make repairs" Santa Monica, California

*Consumer Comment: Us tech support

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In February 2013 they attempted 4 times to repair my computer by remote access. Each time they had control of the computer it appeared that it was fixed. However, the problems resurfaced each time the

computer was rebooted. Later they tried to tell me that the hard drive was creating the problems. I took the computer to a local computer service which made the repairs that U.S. Tech Support could not accomplish.



Following is the exact description of the repairs which they made. Note that there is no mention of replacing the hard drive. At this point the machine is operating as good as new.

      

Performed full system cleanup - Removed junk software - Fixed email settings in Outlook Express -

Configured Outlook to replace Outlook Express - Imported all email/contacts into Outlook - Installed all Windows updates - Tweaked system for max performance    

        

I feel strongly that they misrepresented their ability to correct the problems by remote access and requested a full refund of the charges. They refused stating that I agreed to their terms and conditions which I never saw or heard about. They insist that the technicians need to be paid "for trying, even if they failed". I expect to pay my doctor even if he can't cure an illness but not a computer technician.

This report was posted on Ripoff Report on 04/18/2013 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Tech-Support/Santa-Monica-California-90405/US-Tech-Support-My-Clean-PC-Expect-to-be-paid-for-trying-and-failing-to-make-repairs-S-1044227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Us tech support

AUTHOR: Bs usts - ()

Us tech support.  Called customer support twice and spoke to Jared Redfield and Edgar Diaz both are supervisor. i told them that I Canceled services on 1/28 a day after it started but was charged 2/27, called on 3/21 after checking my bills and noticed the charge. No notice of bill via mail, email or text even though they have all three. Called to cancel and ask for a refund but was told by Jared that I was in the wrong by notifying the tech rep and not billing,even though I told both of them. Didnt even cancel my subscription until I said it 3 times to him and once to his junior employee. The support was frustrating and the demeanor appalling

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