Letter Sent to US Alliance:
To Whom it may concern,
My husband ordered your product on 6/27/08, the charge went through on 6/30/08. He has yet to receive his packet. When he called the number in the newspaper for USPS jobs, he asked if there were openings. The operator said there were. Upon calling the post office, checking the postal service website, and investigating your company, we find that there are NO positions available. When I look at the refund policy, it states that no used copies of materials may be returned, and that you can only get a refund if you fail the test. How are you going to PASS the test without using the materials??!! I have been on hold with the contact number for 64 minutes and counting. I am expecting a FULL refund, including shipping and handling, as we have not received the product. If I do not receive my refund immediately, I will not only report this scam to the BBB, FTC, and FBI, but I will make it my personal hobby to send an email to the editor of every paper in the US. I will make it very clear in that email exactly what has occured, and provide the exact text of not only the ad that we were defrauded with, but every other ad that your company places. I will also remain on hold until I receive a response, and will include in my email the length of time I was placed on hold. I am saddened and disgusted with the actions of your company in this very difficult economic environment.
UPDATE: After being transferred to Customer Service and waiting on hold for over an hour, I hung up and called the main number. The woman who took my call offered to transfer me again, but when I mentioned that I had just been on hold for over an hour, said "Oh, our customer service is closed on weekends" and gave me a number to call on Monday....When I asked why the previous operator transferred me, she said they "Must not have known". Unbelievable.