• Report: #287466

Complaint Review: U.S. Work Alliance

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  • Submitted: Wed, November 28, 2007
  • Updated: Fri, June 13, 2008

  • Reported By:Brawley California
U.S. Work Alliance
P.O. Box 2709 Duluth, Georgia U.S.A.

U.S. Work Alliance Ordered exam study guide, then found out guide is FREE at USPS. USWA site conveniently doesn't work now Duluth Georgia

*Consumer Comment: AND YET AGAIN STILL A SCAM

*Consumer Comment: AND YET AGAIN STILL A SCAM

*Consumer Comment: AND YET AGAIN STILL A SCAM

*UPDATE Employee: In Response To Consumer Suggestion, Our Service is Not a Scam

*Consumer Comment: STILL A SCAM!!!!

*UPDATE Employee: US Work Alliance Is Not A Scam, Allow Us To Help You Better Understand What We Offer

*UPDATE Employee: US Work Alliance Is Not A Scam, Allow Us To Help You Better Understand What We Offer

*UPDATE Employee: US Work Alliance Is Not A Scam, Allow Us To Help You Better Understand What We Offer

*UPDATE Employee: US Work Alliance Is Not A Scam, Allow Us To Help You Better Understand What We Offer

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I ordered a postal battery exam study guide a few weeks ago in response to an ad in our local paper. I looked at the web-site to see if any positisions were open in my area, and there weren't any. I tried getting on the web-site today, and it can't be accessed.

I found a report that said it was a scam. I called my post office to see if they charged for the study guide, and sure enough, they don't.

Marc1
Brawley, California
U.S.A.

This report was posted on Ripoff Report on 11/28/2007 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Work-Alliance/Duluth-Georgia-30096/US-Work-Alliance-Ordered-exam-study-guide-then-found-out-guide-is-FREE-at-USPS-USWA-si-287466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

AND YET AGAIN STILL A SCAM

AUTHOR: Pissedoffguy - (U.S.A.)

The best part is when you order the material they tell you that you can get a full refund. But what they don't tell you until after you receiver the study materials is that you have to either have failed an exam, worked 1 week after getting a job, get an interview and not get the job, or my absolute favorite, not have a postal exam within 100 MILES!

I tried to get a refund because I didnt have any exams in my area, but then they pointed out that I did not qualify for the refund because there was an exam 89 MILES FROM MY HOUSE! I REPEAT 89 MILES!
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#2 Consumer Comment

AND YET AGAIN STILL A SCAM

AUTHOR: Pissedoffguy - (U.S.A.)

The best part is when you order the material they tell you that you can get a full refund. But what they don't tell you until after you receiver the study materials is that you have to either have failed an exam, worked 1 week after getting a job, get an interview and not get the job, or my absolute favorite, not have a postal exam within 100 MILES!

I tried to get a refund because I didnt have any exams in my area, but then they pointed out that I did not qualify for the refund because there was an exam 89 MILES FROM MY HOUSE! I REPEAT 89 MILES!
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#3 Consumer Comment

AND YET AGAIN STILL A SCAM

AUTHOR: Pissedoffguy - (U.S.A.)

The best part is when you order the material they tell you that you can get a full refund. But what they don't tell you until after you receiver the study materials is that you have to either have failed an exam, worked 1 week after getting a job, get an interview and not get the job, or my absolute favorite, not have a postal exam within 100 MILES!

I tried to get a refund because I didnt have any exams in my area, but then they pointed out that I did not qualify for the refund because there was an exam 89 MILES FROM MY HOUSE! I REPEAT 89 MILES!
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#4 UPDATE Employee

In Response To Consumer Suggestion, Our Service is Not a Scam

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Margaret,

Our service is not a scam, which can be validated by the refund policy that we generously offer all customers of our products, no questions asked. When customers call our offices we clearly state that we are not affiliated with the USPS and that we offer a service that can help them better prepare for the Postal Battery Exam, much like people can prepare for the SAT, LSAT, State Bar Exams, etc.
W
e cannot speak for the USPS, but it has been proven by many of our past customers, that have used our materials and gotten jobs with the USPS, that our service can be useful. In any instance, whether applicants have taken the test and gotten a job immediate or not, we offer a refund. In addition, even after applicants request a refund, we still allow them to keep all study materials that they obtained through us. These materials not only include a comprehensive, 360-page exam study guide with full-length practice tests that are much more extensive than those offered by the post office, but they also include:

Live customer service representative who can confirm individual's eligibility and answer questions (which you cannot get if you call the post office)
A website that simplifies the process of finding and completing the required registration webpage with the US Postal Service
Automatic email notification as positions become available in their area. As soon as future positions are posted, our clients are notified immediately and automatically. Postings usually only appear for a week and without our service, a candidate has to remember to check each week because the postal service offers no such notification service.
Exposure to additional questions beyond the materials offered by the Post Office
Web tools to time oneself on each section so the candidate gets used to working within time restrictions, just like on exam day
A downloadable 200-page career workbook, complete with ten videos (30-minutes each) covering each chapter, which assists them in preparing their resume, filling out an application, answering questions in the interview, asking the right questions, negotiating for pay, etc.
A personality profile to determine strengths and weaknesses and best job environment.
A learning assessment test that facilitates the candidate's ability to best adapt to their new work environment.
A highly trained and responsive customer service department to offer unlimited on-going assistance to candidates

Clearly the value of these materials and services is worth more than the $24.99 you referenced.

If applicants were to use our study guides and score as high as you did, it would be reassuring for them to know that they prepared as best they could and earned a score that will carry them in the future. However, considering that the test is available for applicants to take once in every twelve-month period, wouldn't it better to know that you prepared and scored high, or under achieved and must wait another twelve months to do well? As you said yourself, people who score 90 percent get interviews; this is especially the case where postal service workers are needed, as in rural areas throughout the US. Our service attempts to help people find these jobs, when otherwise potential applicants may not even know that the jobs are out there.
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#5 Consumer Comment

STILL A SCAM!!!!

AUTHOR: Margaret - (U.S.A.)

In response to the US Alliance employee, its still a scam. The book with practice tests can be purchased at a book store for 24.99, practice tests and all. Another thing you failed to mention is that a person needs to score just 70 to be in the running, well they will be running for the rest of their lives at that score. The US Postal Service has millions of people that want to work for them and to stand out and actually get the job, you must score at least 90 to even get an interview. I took the test several years ago during a downsizing at my company, and scored a 90 and I studied my butt off, but by the time they called me I had already accepted another suitable poisition. So stop trying to rip innocent people off!!
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#6 UPDATE Employee

US Work Alliance Is Not A Scam, Allow Us To Help You Better Understand What We Offer

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Marc,

Thank you for purchasing the Exam Services' study guide to help you prepare for the Postal Battery Exam and I am sorry to hear of the problems that you are having with our website, www.usworkalliance.com. I have addressed some of your concerns below but please contact us directly at 800-584-1859.

In the same way that thousands of people across the nation purchase study guides for the SAT, GRE, LSAT and other qualifying tests, our clients purchase our study guide to help them prepare for the Postal Battery Exam. While the Post Office provides access to an online guide that includes a handful of sample questions (Publications 60-A and 60-E, available at www.usps.com), Exam Services offers a 360-page study guide that includes full-length practice exams and additional resources that include helpful career tips, web tools, a personality assessment and a learning assessment. The total cost of Exam Services test preparation package is $99.50, plus $29.95 for shipping, handling, and ongoing support services. All with a 100 percent money-back guarantee.

Whether or not your local post office has position openings is entirely up to the post office, however, we monitor position openings as part of our ongoing support services as well as send updates when openings become available in your area. Occasionally there will not be any job openings and again, this is totally dependant on the post office in your area. This is why Exam Services offers a refund for those who do not have the opportunity to take the test in one year from their original purchase date.

The Postal battery exam is a challenging timed test that candidates may only take once every twelve months and must make higher than 70 percent to pass and move on to the next steps in the selection process. Therefore, the better prepared a candidate is for the test, the more likely the chances are they will pass. We believe in this so wholeheartedly we offer a refund if
1) you do not pass the exam, 2) if you pass the exam and are called in for an interview and don't get offered the job, 3) if you pass the exam and are called in for an interview and are offered the job and accept it and complete one full week of work, 4) if you does not have the opportunity to take an exam in your area for one year. If you feel that you fit any of these criteria call us for a refund, our customer service hotline is 800-584-1859.
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#7 UPDATE Employee

US Work Alliance Is Not A Scam, Allow Us To Help You Better Understand What We Offer

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Marc,

Thank you for purchasing the Exam Services' study guide to help you prepare for the Postal Battery Exam and I am sorry to hear of the problems that you are having with our website, www.usworkalliance.com. I have addressed some of your concerns below but please contact us directly at 800-584-1859.

In the same way that thousands of people across the nation purchase study guides for the SAT, GRE, LSAT and other qualifying tests, our clients purchase our study guide to help them prepare for the Postal Battery Exam. While the Post Office provides access to an online guide that includes a handful of sample questions (Publications 60-A and 60-E, available at www.usps.com), Exam Services offers a 360-page study guide that includes full-length practice exams and additional resources that include helpful career tips, web tools, a personality assessment and a learning assessment. The total cost of Exam Services test preparation package is $99.50, plus $29.95 for shipping, handling, and ongoing support services. All with a 100 percent money-back guarantee.

Whether or not your local post office has position openings is entirely up to the post office, however, we monitor position openings as part of our ongoing support services as well as send updates when openings become available in your area. Occasionally there will not be any job openings and again, this is totally dependant on the post office in your area. This is why Exam Services offers a refund for those who do not have the opportunity to take the test in one year from their original purchase date.

The Postal battery exam is a challenging timed test that candidates may only take once every twelve months and must make higher than 70 percent to pass and move on to the next steps in the selection process. Therefore, the better prepared a candidate is for the test, the more likely the chances are they will pass. We believe in this so wholeheartedly we offer a refund if
1) you do not pass the exam, 2) if you pass the exam and are called in for an interview and don't get offered the job, 3) if you pass the exam and are called in for an interview and are offered the job and accept it and complete one full week of work, 4) if you does not have the opportunity to take an exam in your area for one year. If you feel that you fit any of these criteria call us for a refund, our customer service hotline is 800-584-1859.
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#8 UPDATE Employee

US Work Alliance Is Not A Scam, Allow Us To Help You Better Understand What We Offer

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Marc,

Thank you for purchasing the Exam Services' study guide to help you prepare for the Postal Battery Exam and I am sorry to hear of the problems that you are having with our website, www.usworkalliance.com. I have addressed some of your concerns below but please contact us directly at 800-584-1859.

In the same way that thousands of people across the nation purchase study guides for the SAT, GRE, LSAT and other qualifying tests, our clients purchase our study guide to help them prepare for the Postal Battery Exam. While the Post Office provides access to an online guide that includes a handful of sample questions (Publications 60-A and 60-E, available at www.usps.com), Exam Services offers a 360-page study guide that includes full-length practice exams and additional resources that include helpful career tips, web tools, a personality assessment and a learning assessment. The total cost of Exam Services test preparation package is $99.50, plus $29.95 for shipping, handling, and ongoing support services. All with a 100 percent money-back guarantee.

Whether or not your local post office has position openings is entirely up to the post office, however, we monitor position openings as part of our ongoing support services as well as send updates when openings become available in your area. Occasionally there will not be any job openings and again, this is totally dependant on the post office in your area. This is why Exam Services offers a refund for those who do not have the opportunity to take the test in one year from their original purchase date.

The Postal battery exam is a challenging timed test that candidates may only take once every twelve months and must make higher than 70 percent to pass and move on to the next steps in the selection process. Therefore, the better prepared a candidate is for the test, the more likely the chances are they will pass. We believe in this so wholeheartedly we offer a refund if
1) you do not pass the exam, 2) if you pass the exam and are called in for an interview and don't get offered the job, 3) if you pass the exam and are called in for an interview and are offered the job and accept it and complete one full week of work, 4) if you does not have the opportunity to take an exam in your area for one year. If you feel that you fit any of these criteria call us for a refund, our customer service hotline is 800-584-1859.
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#9 UPDATE Employee

US Work Alliance Is Not A Scam, Allow Us To Help You Better Understand What We Offer

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Marc,

Thank you for purchasing the Exam Services' study guide to help you prepare for the Postal Battery Exam and I am sorry to hear of the problems that you are having with our website, www.usworkalliance.com. I have addressed some of your concerns below but please contact us directly at 800-584-1859.

In the same way that thousands of people across the nation purchase study guides for the SAT, GRE, LSAT and other qualifying tests, our clients purchase our study guide to help them prepare for the Postal Battery Exam. While the Post Office provides access to an online guide that includes a handful of sample questions (Publications 60-A and 60-E, available at www.usps.com), Exam Services offers a 360-page study guide that includes full-length practice exams and additional resources that include helpful career tips, web tools, a personality assessment and a learning assessment. The total cost of Exam Services test preparation package is $99.50, plus $29.95 for shipping, handling, and ongoing support services. All with a 100 percent money-back guarantee.

Whether or not your local post office has position openings is entirely up to the post office, however, we monitor position openings as part of our ongoing support services as well as send updates when openings become available in your area. Occasionally there will not be any job openings and again, this is totally dependant on the post office in your area. This is why Exam Services offers a refund for those who do not have the opportunity to take the test in one year from their original purchase date.

The Postal battery exam is a challenging timed test that candidates may only take once every twelve months and must make higher than 70 percent to pass and move on to the next steps in the selection process. Therefore, the better prepared a candidate is for the test, the more likely the chances are they will pass. We believe in this so wholeheartedly we offer a refund if
1) you do not pass the exam, 2) if you pass the exam and are called in for an interview and don't get offered the job, 3) if you pass the exam and are called in for an interview and are offered the job and accept it and complete one full week of work, 4) if you does not have the opportunity to take an exam in your area for one year. If you feel that you fit any of these criteria call us for a refund, our customer service hotline is 800-584-1859.
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