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  • Report: #295779

Complaint Review: US Work Alliance

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  • Submitted: Mon, December 31, 2007
  • Updated: Thu, March 13, 2008

  • Reported By:Lompoc California
US Work Alliance
Internet U.S.A.

US Work Alliance misleading, scamming, ripoff-that's it in a nut shell, they had nothing to do with the US Postal Service and that it was not actually necessary to go through them to take the postal exam. Internet

*Consumer Comment: Devin, in spite of your public relations "skills" you are a liar.

*UPDATE Employee: US Work Alliance Does Not Intend To Mislead, Let Us Further Explain Our Service And Help You

*UPDATE Employee: US Work Alliance Does Not Intend To Mislead, Let Us Further Explain Our Service And Help You

*UPDATE Employee: US Work Alliance Does Not Intend To Mislead, Let Us Further Explain Our Service And Help You

*UPDATE Employee: US Work Alliance Does Not Intend To Mislead, Let Us Further Explain Our Service And Help You

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On 7-25-07 I paid $129.49 to sign up over the phone with the US Work Alliance to take the US postal exam and potentially seek full time regular employment.

I was not aware that they had nothing to do with the US Postal Service and that it was not actually necessary to go through them to take the postal exam.

I was under the impression that the fee paid above was the exam fee for whenever a test actually would come up in my area. It turns out the US postal service provides this test for free when ever they have a test center and test date come up.

If I would have know all this, I would have consulted the US postal service directly to inquire about employment opportunities. They promised email updates which I have not received.

I tried their website recently on 12-30-07 to see if I could find anything out about a local postal test and the website ended up being not accessable.

All in all, I became suspicious at this point, so I checked out the ripoffreport.com website to see what they had to say. I hope they can help me and other people who have been scammed by US work alliance to get our money refunded and prevent others from being scammed in the future.

Unfortunately, this scam is still being advertised regularly in the Santa Barbara News Press Paper and I believe some other papers as well in Santa Barbara County.

Edmund
Lompoc, California
U.S.A.

This report was posted on Ripoff Report on 12/31/2007 12:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Work-Alliance/internet/US-Work-Alliance-misleading-scamming-ripoff-thats-it-in-a-nut-shell-they-had-nothing-t-295779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

Devin, in spite of your public relations "skills" you are a liar.

AUTHOR: Uhuru - (U.S.A.)

You write well, and sound congenial, but spare me. I'm a graduate student with a concentration in literature. So I know how to use flowery language to b*****t people too.

Your company DOES NOT work hard to distinguish itself from the post office. The way your company is advertised leads most people to believe that you are directly affiliated with the post office. It misleads many people to believe, as it did me, that they HAVE to go through you to in order to be eligible for the exam, and that when we are paying you, we are paying fees to register for the exam, not for a d*mn study guide. Whether you choose to be honest about it or not, you know that a large percentage of your transactions take place with people being misled.

Your product may truly be helpful, but I don't believe that if you're company worked as hard as you get paid to claim they do to distinguish itself from the postal service, many people would buy it. In fact, I believe that's why you have the return policy set up the way you do. It's not to benefit your customers. It's so YOU'RE protected after you screw people over and they find out. That's why there so many stipulations to being refunded. If someone went to the store and bought your product under the false misconception that they had to, and then found that same day, or the day after that they DID NOT have to, they would be able to return the product if they had their receipt. That is a policy that is in the customer's best interest.

I asked a friend who works for the post office why the registration fee was so expensive, only to be informed that there is no registration fee. In my situation, if you're policy were in my best interest, I would've been able to return my product immediately and get my money back. I haven't even used that mess I bought from you all yet. I don't need a $130 study guide to pass a USPS test. In my opinion very few people do. The USPS test is not anywhere near the difficulty of the exams you mention when you justify how you exploit people in that lame disclaimer. You know this as well, which is why you all mislead people to get them to purchase your sh*t.

Please with your page long lame apologies. Stop misleading people and sell your product with some integrity.
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#2 UPDATE Employee

US Work Alliance Does Not Intend To Mislead, Let Us Further Explain Our Service And Help You

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Edmund,

We appreciate you contacting us to help prepare yourself in pursuing a USPS job. We regret any misunderstanding that you have experienced. I am sure that I can further explain what US Work Alliance does, and with your cooperation, help you get a job with the USPS.

US Work Alliance is a private company with no affiliation with the USPS. Just as thousands of people seek out study guides to help them prepare for tests like the SAT, LSAT, GRE and ACT, US Work Alliance provides study materials for the Postal Battery Exam. It is not necessary to go through us for the exam, but the Postal Battery Exam is a very strenuous test with high qualification standards. You may not know this but, potential USPS applicants are only allowed to take the test once every 12 months and they must pass the test with a score of 70% to be considered for interviews. In most cases, applicants with good scores are considered first for interview opportunities. For this reason, it is important to prepare yourself, in the best possible way, for the test. The USPS offers the test and study guide for free. They do not however, offer customer service about employment opportunities. Their study guide is not as comprehensive and detailed as the one you purchased nor does it include complete practice exams, and if you were to pick one up, you would notice the difference.

US Work Alliance's purpose is to help potential USPS applicants be as prepared as possible to score well on the test, making themselves prime candidates for USPS jobs. The items that you purchased are resources in helping this happen for you. As said before, we are not affiliated with the USPS and we follow strict business and legal guidelines to make this apparent to our customers. Our call center representatives follow a strict script to ensure that they inform potential customers of our purpose and do not affiliate our firm with the USPS. We also record all of our calls and our quality assurance staff monitors them live.

Our website is fully functional, and the correct site is usworkalliance.com. At times we perform routine maintenance on the site but that should not interfere with your accessibility. If you are not able to log on, please call us so that we can assist you in figuring out what the problem is. We apologize that you have not received your email notifications. On many occasions, our customers have told us that they were not able to receive the email notifications because they had a filter, spam blocker or pop up blocker installed which prevents the emails from being delivered. If you take the blockers off, this should alleviate the problem. Again, if you still have problems, please call us so that we can help.

The fee you paid for covers the study guide and other career resources that you received. It is refundable as explained when you ordered the materials. We offer a generous refund to our customers. We offer a refund if: 1) they do not pass the exam, 2) if they pass the exam and are called in for an interview and don't get offered the job, 3) if they pass the exam and are called in for an interview and are offered the job and they accept it and complete one full week of work, 4) if a client does not have the opportunity to take an exam in their area for one year.

While sites like these provide an important service, they also spread misinformation. We would be happy to answer any questions you or anyone else may have about our company. Please call our customer service hotline at 800-584-1859 with any further questions or comments.
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#3 UPDATE Employee

US Work Alliance Does Not Intend To Mislead, Let Us Further Explain Our Service And Help You

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Edmund,

We appreciate you contacting us to help prepare yourself in pursuing a USPS job. We regret any misunderstanding that you have experienced. I am sure that I can further explain what US Work Alliance does, and with your cooperation, help you get a job with the USPS.

US Work Alliance is a private company with no affiliation with the USPS. Just as thousands of people seek out study guides to help them prepare for tests like the SAT, LSAT, GRE and ACT, US Work Alliance provides study materials for the Postal Battery Exam. It is not necessary to go through us for the exam, but the Postal Battery Exam is a very strenuous test with high qualification standards. You may not know this but, potential USPS applicants are only allowed to take the test once every 12 months and they must pass the test with a score of 70% to be considered for interviews. In most cases, applicants with good scores are considered first for interview opportunities. For this reason, it is important to prepare yourself, in the best possible way, for the test. The USPS offers the test and study guide for free. They do not however, offer customer service about employment opportunities. Their study guide is not as comprehensive and detailed as the one you purchased nor does it include complete practice exams, and if you were to pick one up, you would notice the difference.

US Work Alliance's purpose is to help potential USPS applicants be as prepared as possible to score well on the test, making themselves prime candidates for USPS jobs. The items that you purchased are resources in helping this happen for you. As said before, we are not affiliated with the USPS and we follow strict business and legal guidelines to make this apparent to our customers. Our call center representatives follow a strict script to ensure that they inform potential customers of our purpose and do not affiliate our firm with the USPS. We also record all of our calls and our quality assurance staff monitors them live.

Our website is fully functional, and the correct site is usworkalliance.com. At times we perform routine maintenance on the site but that should not interfere with your accessibility. If you are not able to log on, please call us so that we can assist you in figuring out what the problem is. We apologize that you have not received your email notifications. On many occasions, our customers have told us that they were not able to receive the email notifications because they had a filter, spam blocker or pop up blocker installed which prevents the emails from being delivered. If you take the blockers off, this should alleviate the problem. Again, if you still have problems, please call us so that we can help.

The fee you paid for covers the study guide and other career resources that you received. It is refundable as explained when you ordered the materials. We offer a generous refund to our customers. We offer a refund if: 1) they do not pass the exam, 2) if they pass the exam and are called in for an interview and don't get offered the job, 3) if they pass the exam and are called in for an interview and are offered the job and they accept it and complete one full week of work, 4) if a client does not have the opportunity to take an exam in their area for one year.

While sites like these provide an important service, they also spread misinformation. We would be happy to answer any questions you or anyone else may have about our company. Please call our customer service hotline at 800-584-1859 with any further questions or comments.
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#4 UPDATE Employee

US Work Alliance Does Not Intend To Mislead, Let Us Further Explain Our Service And Help You

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Edmund,

We appreciate you contacting us to help prepare yourself in pursuing a USPS job. We regret any misunderstanding that you have experienced. I am sure that I can further explain what US Work Alliance does, and with your cooperation, help you get a job with the USPS.

US Work Alliance is a private company with no affiliation with the USPS. Just as thousands of people seek out study guides to help them prepare for tests like the SAT, LSAT, GRE and ACT, US Work Alliance provides study materials for the Postal Battery Exam. It is not necessary to go through us for the exam, but the Postal Battery Exam is a very strenuous test with high qualification standards. You may not know this but, potential USPS applicants are only allowed to take the test once every 12 months and they must pass the test with a score of 70% to be considered for interviews. In most cases, applicants with good scores are considered first for interview opportunities. For this reason, it is important to prepare yourself, in the best possible way, for the test. The USPS offers the test and study guide for free. They do not however, offer customer service about employment opportunities. Their study guide is not as comprehensive and detailed as the one you purchased nor does it include complete practice exams, and if you were to pick one up, you would notice the difference.

US Work Alliance's purpose is to help potential USPS applicants be as prepared as possible to score well on the test, making themselves prime candidates for USPS jobs. The items that you purchased are resources in helping this happen for you. As said before, we are not affiliated with the USPS and we follow strict business and legal guidelines to make this apparent to our customers. Our call center representatives follow a strict script to ensure that they inform potential customers of our purpose and do not affiliate our firm with the USPS. We also record all of our calls and our quality assurance staff monitors them live.

Our website is fully functional, and the correct site is usworkalliance.com. At times we perform routine maintenance on the site but that should not interfere with your accessibility. If you are not able to log on, please call us so that we can assist you in figuring out what the problem is. We apologize that you have not received your email notifications. On many occasions, our customers have told us that they were not able to receive the email notifications because they had a filter, spam blocker or pop up blocker installed which prevents the emails from being delivered. If you take the blockers off, this should alleviate the problem. Again, if you still have problems, please call us so that we can help.

The fee you paid for covers the study guide and other career resources that you received. It is refundable as explained when you ordered the materials. We offer a generous refund to our customers. We offer a refund if: 1) they do not pass the exam, 2) if they pass the exam and are called in for an interview and don't get offered the job, 3) if they pass the exam and are called in for an interview and are offered the job and they accept it and complete one full week of work, 4) if a client does not have the opportunity to take an exam in their area for one year.

While sites like these provide an important service, they also spread misinformation. We would be happy to answer any questions you or anyone else may have about our company. Please call our customer service hotline at 800-584-1859 with any further questions or comments.
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#5 UPDATE Employee

US Work Alliance Does Not Intend To Mislead, Let Us Further Explain Our Service And Help You

AUTHOR: Devin, US Work Alliance, Public Relations - (U.S.A.)

Edmund,

We appreciate you contacting us to help prepare yourself in pursuing a USPS job. We regret any misunderstanding that you have experienced. I am sure that I can further explain what US Work Alliance does, and with your cooperation, help you get a job with the USPS.

US Work Alliance is a private company with no affiliation with the USPS. Just as thousands of people seek out study guides to help them prepare for tests like the SAT, LSAT, GRE and ACT, US Work Alliance provides study materials for the Postal Battery Exam. It is not necessary to go through us for the exam, but the Postal Battery Exam is a very strenuous test with high qualification standards. You may not know this but, potential USPS applicants are only allowed to take the test once every 12 months and they must pass the test with a score of 70% to be considered for interviews. In most cases, applicants with good scores are considered first for interview opportunities. For this reason, it is important to prepare yourself, in the best possible way, for the test. The USPS offers the test and study guide for free. They do not however, offer customer service about employment opportunities. Their study guide is not as comprehensive and detailed as the one you purchased nor does it include complete practice exams, and if you were to pick one up, you would notice the difference.

US Work Alliance's purpose is to help potential USPS applicants be as prepared as possible to score well on the test, making themselves prime candidates for USPS jobs. The items that you purchased are resources in helping this happen for you. As said before, we are not affiliated with the USPS and we follow strict business and legal guidelines to make this apparent to our customers. Our call center representatives follow a strict script to ensure that they inform potential customers of our purpose and do not affiliate our firm with the USPS. We also record all of our calls and our quality assurance staff monitors them live.

Our website is fully functional, and the correct site is usworkalliance.com. At times we perform routine maintenance on the site but that should not interfere with your accessibility. If you are not able to log on, please call us so that we can assist you in figuring out what the problem is. We apologize that you have not received your email notifications. On many occasions, our customers have told us that they were not able to receive the email notifications because they had a filter, spam blocker or pop up blocker installed which prevents the emails from being delivered. If you take the blockers off, this should alleviate the problem. Again, if you still have problems, please call us so that we can help.

The fee you paid for covers the study guide and other career resources that you received. It is refundable as explained when you ordered the materials. We offer a generous refund to our customers. We offer a refund if: 1) they do not pass the exam, 2) if they pass the exam and are called in for an interview and don't get offered the job, 3) if they pass the exam and are called in for an interview and are offered the job and they accept it and complete one full week of work, 4) if a client does not have the opportunity to take an exam in their area for one year.

While sites like these provide an important service, they also spread misinformation. We would be happy to answer any questions you or anyone else may have about our company. Please call our customer service hotline at 800-584-1859 with any further questions or comments.
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