• Report: #269783

Complaint Review: US Xpress Enterprises

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  • Submitted: Thu, August 23, 2007
  • Updated: Sun, February 15, 2009

  • Reported By:Clarksburg West Virginia
US Xpress Enterprises
55 Victory Safety Lane Medway, Ohio U.S.A.

US Xpress Enterprises US Xpress Drivers BEWARE! Unwarranted Service Failure!! ripoff Medway Ohio

*UPDATE EX-employee responds: This will come up from time to time. Nights cant do their job.

*UPDATE Employee: try this

*UPDATE Employee: try this

*UPDATE Employee: try this

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US Xpress Drivers BEWARE!!
OK For all you US Xpress drivers out there. I'm sure this has happened to you at one time or another because it certainly isn't the first time it's happened to me! We were pre-assigned to pick up a load in Jamesburg, NJ going to Houston, TX on 8/22 @ 0100 EDT. USX sent the pre-assignment on 8/21 @ 1418 EDT. But as all USX drivers know, the pre-assignment only gives you a "heads up" bit of info. You don't get any directions or real pick up or delivery times until you receive the actual load plan.

We delivered our previous load on time in Cranbury, NJ on 8/21 @ 2257 EDT. Jamesburg was only 7 miles away but when we sent the empty at final message, they had not yet sent the load plan for the load picking up in Jamesburg. So, naturally, we had no idea how to get to the shipper to pick up the load. After sending several messages to dispatch requesting that they send the load plan for the Jamesburg load, we decided to get some shut eye and "wait for the beep" on the satellite.

Dispatch finally sends the load plan on 8/22 @ 0343 EDT. almost THREE HOURS AFTER if was scheduled to be picked up! Now how in the world are we supposed to pick it up on time? Then once we get to the shipper, we can't get into the gate until 8/22 @ 0600 EDT. So once again, we are playing the "hurry up and wait" game. We finally got loaded and headed out of the shipper at 0937 EDT.

The scheduled delivery time to Houston, TX was 8/23/07 @ 1400 CDT. Now you do the math. 1546 miles @ 52 mph transit = 29.73 hrs to get there. WITHOUT STOPPING FOR FUEL OR TO TAKE A SH**!! Which would have put us in Houston at about 8/23 @ 1430 - 1500 CDT. Dispatch refused to change the delivery time and they are now threatening us with a service failure. I ask each and every one of you drivers out there. HOW IN THE HELL COULD THIS POSSIBLY BE CONSIDERED A SERVICE FAILURE?

Now this is what I think it all boils down to. USX tried to pull this stunt on us once before and when we went into Human Resources to clear it up. I pulled out my handy dandy little laptop where I have recorded every trip down to the minute on a spreadsheet that I made up when we started working here.

In my opinion, once they discovered that we were tracking their every move, they are now looking for a way to get rid of us. Does anyone out there have an opinion? I would certainly like to hear them and maybe even some advice on how you would handle this situation.

Pissed off in the big red truck,

Stormie
Clarksburg, West Virginia
U.S.A.

This report was posted on Ripoff Report on 08/23/2007 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Xpress-Enterprises/Medway-Ohio/US-Xpress-Enterprises-US-Xpress-Drivers-BEWARE-Unwarranted-Service-Failure-ripoff-Medwa-269783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

This will come up from time to time. Nights cant do their job.

AUTHOR: Bill - (U.S.A.)

I drove for US Xpress for 6 months. Honestly the regular OTR fleet dispatchers on the night shift really cant do math. They think that we can teleport every where we need to be and that we always have 11 hours available. You just have to keep very close contact with your dispatcher(s). I've hardly had any problems. I just left per I found a local job out of cincinnati. Being that I'm more than 50 miles from medway per they use mapquest to find out. No local driving jobs would be available to me from US Xpress. But they were a great company and since the local thing didnt work out I've regretted leaving them. Never ran illegal. That book can be your best friend. Nothing is ever illegal if you know how to run and keep that dang left door shut. Also have to watch who your dispatcher is. Talk to other USX drivers out there and see if any of them have or had the same one and any of the same issues. If you begin to see a pattern. Ask for your fleet owner. I got the blessing of a great FM and Owner and dispatchers. after my second month. They're under a lot of stress. More stress than you can imagine. Really if you get the chance to sit and talk with your FM or Dispatchers face to face. Maybe buy them lunch one day and just chat. It'll make a world much easier for you. Maybe do them a favor for them. It'll pay dividends for ya later trust me.
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#2 UPDATE Employee

try this

AUTHOR: Floyd - (U.S.A.)

we too have been with usx for over 4 years and yes this will come up from time to time. do this next time when you send your loaded mac 3 "can you del ontime" NO and put the time you WILL del the load "1546 miles @ 52 mph transit = 29.73 hrs to get there" and if they ask why "disp late" and when you send empty mac 8 "del ontime" NO "reason late" disp late

thay realy hate it when you point out that they (nites) didn't do their job

we have been up to 30hrs late and have never had a SERVICE FAILURE. sometimes the CSR can't do math.... we don't have a 145mph truck.

we too keep everything on our laptop and have a gps on our laptop also.

i have had to take my laptop into logs to show them they are wrong a few time so they know i have copies of every trip we have run. times and milage start to finish fuel. stops, driver change outs, breaks. if it's not on this laptop then it's on the computer at home. and i can have my son email it to me in 5min if we need to
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#3 UPDATE Employee

try this

AUTHOR: Floyd - (U.S.A.)

we too have been with usx for over 4 years and yes this will come up from time to time. do this next time when you send your loaded mac 3 "can you del ontime" NO and put the time you WILL del the load "1546 miles @ 52 mph transit = 29.73 hrs to get there" and if they ask why "disp late" and when you send empty mac 8 "del ontime" NO "reason late" disp late

thay realy hate it when you point out that they (nites) didn't do their job

we have been up to 30hrs late and have never had a SERVICE FAILURE. sometimes the CSR can't do math.... we don't have a 145mph truck.

we too keep everything on our laptop and have a gps on our laptop also.

i have had to take my laptop into logs to show them they are wrong a few time so they know i have copies of every trip we have run. times and milage start to finish fuel. stops, driver change outs, breaks. if it's not on this laptop then it's on the computer at home. and i can have my son email it to me in 5min if we need to
Respond to this report!
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#4 UPDATE Employee

try this

AUTHOR: Floyd - (U.S.A.)

we too have been with usx for over 4 years and yes this will come up from time to time. do this next time when you send your loaded mac 3 "can you del ontime" NO and put the time you WILL del the load "1546 miles @ 52 mph transit = 29.73 hrs to get there" and if they ask why "disp late" and when you send empty mac 8 "del ontime" NO "reason late" disp late

thay realy hate it when you point out that they (nites) didn't do their job

we have been up to 30hrs late and have never had a SERVICE FAILURE. sometimes the CSR can't do math.... we don't have a 145mph truck.

we too keep everything on our laptop and have a gps on our laptop also.

i have had to take my laptop into logs to show them they are wrong a few time so they know i have copies of every trip we have run. times and milage start to finish fuel. stops, driver change outs, breaks. if it's not on this laptop then it's on the computer at home. and i can have my son email it to me in 5min if we need to
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