• Report: #733286


  • Submitted: Wed, May 25, 2011
  • Updated: Fri, June 03, 2011

  • Reported By: KK of Ashburn, VA — Ashburn Virginia United States of America
9701 Fields Rd Internet, Maryland United States of America


*Author of original report: Discrepancy Resolved

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On 03/09/2011 I signed a contract to have US Moving and Storage handle my move from Centreville VA to Ashburn VA. (about 15 miles). They bid on my Virginia job from a website form I completed to obtain moving quotes. When I inquired I was told they had movers all over the tri-state.
The movers arrived 1.5 hours late and made the move a nightmare. After packing up and departing from my (old) Centreville apartment and upon arrival at my (new) Ashburn apartment, the driver started to have the 2 movers slowly bring items into the new apartment. However once we started discussions about payment and I raised my objections; they locked down the truck and threaten to remove all my belongings (already packed in their truck). I had tax returns, bank statements and everything I owned on that truck. I was informed if I did not pay the nearly $2,000 they would leave with my property. This is not even close to the terms/cost I agreed to.
There was mass confusion of actual charges vs. credits on my account. I called the Police Dept and upon their arrival they informed me this was a Civil Matter and said the movers could leave with my property if we did not agree over the payment amount. I was very upset, stressed and frankly nearly in shock that this was even possible to occur.
Joseph & Irina were the contact persons prior to the move. When the driver was over charging me I called Joseph three times and each time he agreed I did not have to pay the misc cost. However each time I got off the phone Alex (driver) disagreed. I discussed with them relentlessly the amounts. Joseph changed his mind he said in the fourth telephone call and then the on the fifth call he said I want to give you credits but now you called the police. * But the agreed upon credits never came not that night and not since this time. The only credit is the $328.00 which was to  reverse of an accidental charge of $164.00. (Again part of their confusion game). I signed several slips of debit, but credits were to follow when move was completed. I asked for the owners name they refused to offer this. The driver would not give me his full name either. The movers DOUBLE charge me and threaten to remove all my property. It was midnight and clearly I was being placed under duress.  
Note: in addition to extra cost; movers broke a light fixture, taped my property with enough tape to an entire State. They were suppose to pay me $50.00 for insurance purposes and did NOT!!!!
Note: On my signed contract I struck out paragraphs that referred to a website and reiterated I would only be charged $99 per hour and no other charges. Still they said this is a new contract. WHAT??? really! 
However; I refused to sign at the time of of the mvove the "no dispute" form and won that battle. So since that time I disputed the charges with my bank and they credited my account, I am waiting for final resolve now. I am prepared to sue the "movers: if I lose the dispute, but after reading all these reports I fear they will soon be out of business. But they should be. They clearly are con artist.

This report was posted on Ripoff Report on 05/25/2011 09:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/USA-ALL-POINTS-MOVING-AND-STORAGE/Internet-Maryland-20878/USA-ALL-POINTS-MOVING-AND-STORAGE-USA-ALL-POINTS-MOVING-RE-DEFINING-DECEPTIVE-Internet-Ma-733286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Discrepancy Resolved

AUTHOR: KK of Ashburn, VA - (United States of America)

Please note that I filed two complaints against USA All Points Moving & Storage, but one was a duplication error. There was in fact only one complaint from KK in Ashburn.

You will also see one and the SAME complaint against USA All Point (without the S) Moving and Storage. As I was not sure what was the proper companys name.

I would like to reiterate that there was only one complaint from KK in Ashburn against USA All Point(s) Moving and Storage.

There is now an update to my complaint as of 06/02/2011

My dispute has now been resolved. I had a nice conversation with Joseph this morning and since that time the matter has been settled in its entirety. I am satisfied with the end result.
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