• Report: #1092254

Complaint Review: Experience International TRUSTED BUSINESS | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. ”Experience International working hard to live up to their customer service commitment. Ethical Investments, Socially Responsible, Environmentally conscious, Low Risk, Hassle Free, High Yielding Investments” ..property for sale abroad for investment or your dream second home.

  • Submitted: Wed, October 16, 2013
  • Updated: Tue, March 10, 2015

  • Reported By: PHP 302 Pty Ltd — Sandton Alabama
USA Advantage Detroit
70 St Mary’s Axe, Internet United Kingdom

Experience International TRUSTED BUSINESS REVIEW: Experience International clients, feel confident & secure when doing business. Experience International commitment to client satisfaction, exceptional client experiences & success. Experience International's specialized staff offer confidential, personalized professional service ensuring clients make informed decisions to suit their individual requirements when purchasing property for sale abroad for investment or your dream second home. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. UK and Worldwide
*UPDATE: Experience International Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE May 19 2016: Experience International remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Experience International is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Experience International has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Experience International has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Experience International remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Experience International is Ripoff Report Verified

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Experience International for its commitment to excellence in customer service.

Experience International have high standards but understand occasionally things can go wrong. Experience International’s principal, Mr. Stephen Warboys, has informed us that his personal commitment is that his clients are completely satisfied. As a successful businessman, Mr. Warboys feels it is critical to listen to his clients and respond properly, "Experience International has high standards but we know occasionally things can go wrong. If this happens please tell us straight away and provide us the chance to put it right for you." By always putting his customers first, Mr. Warboys hopes to maintain Experience International as a successful enterprise both now and for many years to come.
29 Prime Inc is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report is based on comments made Katerina Botseva Steve Worboys held by a third party verification company with no biases toward Experience International.

Experience International are UK based real estate companies providing investors access to opportunities across various market sectors throughout the world. The company offers non-traditional products innovatively designed to meet the needs for today’s astute investor market sectors which are seldom available to the individual investor. The company completes 60-80 transactions per month. Approximately, 50% of their transactions are repeat customers and referrals.

The company feels they are set apart because they do stringent due diligence on a developer before they work with them. The process involves working with independent lawyers to verify titles which ensure that the market developer owns the land, has planning permission, and is in a legitimate position to market and sell the project. Additionally, Experience International states they are set apart because they have expanded their customer service team. For every 2 sales staff, they now have 1 support staff. When a client has an issue they will be immediately directed to a customer service advisor. If the company does receive a complaint they cannot handle, they bring in an ombudsman to mediate on behalf of the client to resolve issues.

Steve Worboys, Experience International's Managing Director, stated, “I have been with the company for 7 years and I have been dealing with investments from all over the world. We started with Bulgaria, then we went to Brazil, Egypt, France, and now we are focusing on the UK. Obviously, we always try to provide the best service possible; we occasionally have clients coming in to see the setup of the operation. In my opinion, apart from the occasional issues which are mainly caused by developers delaying the project or not delivering, we try to assist clients from the beginning and even after they have purchased with us.”

Experience International receives leads through the internet and then follows up with potential clients. They have signed an ICO (Information Communication Office) that verifies their data is legitimate and have acquired it correctly. When an inquiry comes in, the contact is passed to a sales representative who makes contact with the potential client to send them information. Then the client works directly with customer service to move forward with Due Diligence. The client works with Experience International to protect their funds (using services like Escrow).

In dealing with client complaints and questions, the company standardly responds to requests regarding the purchase process within the same day. If the requests have to do with delivering the project on time, they register the complainant and establish when the issue occurred. Then the company discusses what they can do to give the client the assurance that they are going to resolve the complaint within 48 hours. Katerina Botseva, Office Manager stated, “We always try to resolve it in house. If, let’s say the tenant has not paid their rent, then we contact the management company. If the house has damage, we have the building team try to resolve the issue. If the client is very unhappy, we work with the Property Ombudsman as it is recognized by the UK Office of Fair-trading.” The company continued on to mention if the client has a particular issue and they cannot resolve it or the resolution is not up to their satisfaction, the mediator can award up to 25,000 Euro in compensation. Although, the company states they have never had an instance where they were not able to solve the complaint in house and had to award compensation to a client.

An example of a complaint was when a client purchased a house and there was an issue that came up with the tenant. Experience International arranged with the management company to pay her the rent while the tenant was there, but then the tenant moved out. By the time they found a new tenant, there were amounts the client was not getting, was very unhappy, and wanted their money back. The company ended up reselling the house and paid her the tenancy money for the time that she owned on the house, then paid her exactly the amount she paid for the house. The client responded by swapping the management company for future projects.

Experience International is committed to do whatever it takes to make the client happy by moving away from international properties in their business practices. Additionally, with UK projects, they have all the client’s funds stay with a solicitor in escrow to eliminate risk for the client. In dealing with specific complaints on Ripoff Report, Steve Worboys stated, “I think what has happened there is they have not received their rent. In some cases, the property has not yet been refurbished properly in order to let a client in. That is where they have transferred the money to the developer and he has not completed the work. We have stepped in and financially contributed to completing the work.”

The company believes that being a part of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program is good for their creditability as it provides the vehicle to show potential clients their commitment to customer service. Katerina Botseva stated, “ Clients make one call, but do not see the preponderance of work we do to resolve an issues. They do not see the amount of costs and time. We have always taken our customer service seriously, but there are some things that are out of our control.”

In regards to previous complaints on Ripoff Report, Experience International explained their relationship with New Orbit Funding. Worboys stated, “Experience International previously sold properties all over the world. One of those places was Detroit and in selling properties in Detroit, we were the marketing agent for a company called New Orbit Funding. Now Experience International is completely separate and there has been a new company formed called Detroit Advantage. They are based in both London and Bournemouth and they are the developer and marketing arm for Detroit properties.

STATED IMPROVEMENTS FROM Experience International.

Customer satisfaction has increased from 85% to 95% and complaints have reduced by 90%. Client referrals and repeat business as a percentage of overall business have increased from 40% to 60% as a result of total customer satisfaction.

EXPERIENCE INTERNATIONAL / Statements from the owner.

In the past 6 months we have seen a dramatic increase in the number of repeat clients which is testament to our commitment to customer service and transparency. The recent notable increase in customer referrals is a measure of how we are delivering on our promises to clients."

Our unparalleled market knowledge, multitude of marketplace choice and proven level of customer service has placed us as the leading UK overseas investment property specialists. We pride ourselves on our excellent customer service which ensures our clients return to us each time they wish to purchase an overseas property in an emerging market. Our network of specialized staff offer confidential, personalized and professional service ensuring clients make an informed decision to suit their individual requirements.

Experience International’s customer service team have reconfirmed the company’s commitment to customer service . The client liaison manager at Experience International stated "I have seen first hand Mr. Warboys' personal commitment to customer service and the design of the customer charter. It always gives me great pleasure to go back to any customer following the chance to put things right and our customer charter has exceeded expectations.

Experience International recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation, Experience International has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Warboys and many of his past and current associates, Ripoff Report is convinced that Experience International is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

NOW TO THE ORIGINAL REPORT THAT WAS FILED --------------------------------------

USA Advantage Detroit USA Advantage UK or New orbit funding or Detroit advantage USA Advantage took our money and delivered nothing - its a houx stupid London and Detroit United Kingdom Internet

When I think about this one its hard not to burst out laughing…….

Everyone has a list of silly investments they've made, but if this one doesn’t beat them all. I tried to buy a home in Detroit, okay that’s the first marker of silliness (no disrespect to folk who live, work and love Detroit) but wait for it, there is more, I tried to do it all over the internet!!! Through USA Advantage who are based in London LONDON!!!– yes I know I heard the bell’s ringing too….

How it all happened was, the friendly folk over at USA Advantage emailed me a brochure with properties for sale in Detroit City which are cheaper than what one might pay for a mid-size motorcycle. Hell I thought I might buy a few of them. As you might imagine, the yields on the rental are just as juicy. (I also own a number of motorcycles by the way)

I know what you thinking, 'you get this stuff all the time online and you dump it to junk mail' and move on with your life’. Guess what I did in a senior moment of misplaced trust……..

Well I replied!!!! Hey it’s America this time, surely they straight shooters?

And they had me, it was a greed fuelled sucker punch which I deserved - not only did they email, they called me on the phone too and they very good, they are better than good, until they had their loot, then they disappeared like mist in the morning sun – just gone.

They required that I pay a fee of $2400 to conduct the legal and transfer duties. Then a deposited of $5000 to secure the property and then the final sum to secure the property and they promised to pay the rental into a bank account they would open for me, all done in 3 weeks.

It’s not polite to laugh!! It’s okay.... so am I.

As soon as the final sum was paid, while I sat back and got ready to watch my windfall as a new American Land Barron, hell man I even bought a hat, it was short lived. The folk who sold me the property disappeared and so did my investment money – I know you not surprised but hey this is America, land of the brave and honourable?

They just stopped taking my calls and emails go unanswered and I didn’t even get the pleasure of it getting nasty, I love a fight, the dirtier the better but they just gone. Have you ever seen a Lawyer scraching his backside cause he cant track them down.

The long and the short of it is there is no medication for being gullible as my dear mother said ‘if you don’t buy shoe’s online, how in goodness do you think it makes sense to buy a home online.”  

But more importantly those folk at USA Advantage should be held to account for stealing my opportunity of partaking in the American Dream and for a weak attempt at giving Americans a bad name.

Please close your eyes when you join me in the wish below:

"May their bums grow closed!"


This report was posted on Ripoff Report on 10/16/2013 04:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/USA-Advantage-Detroit-/internet/USA-Advantage-Detroit-USA-Advantage-UK-or-New-orbit-funding-or-Detroit-advantage-USA-Adva-1092254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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