I was not a bit surprised that someone else just like me had fallen victim of USA card Services dishonest business practices including undisclosed fees.
I too was very eager to start an online business and I was just interested in accepting credit cards online. after being scouted by one of their salespersons, I was quickly turned off by the rushing tactics she used to get me to sign up.
They attract you with promises of a website, coaching and continuous support throughout your setup and believe most of it isn't true! Their customer services is horrible and I felt like they spent more time trying to avoid you then doing the actual work. Try calling some of their numbers, while the option to speak to a sales persons (new customers) is quickly answered the same rule does not apply for the support department.
After pretty much cornering me into acquiring a Terminal (I still have not used it till this day) and locking me in a 4 year contract, you realize that they actually do not handle much: The website they promote so much is outsourced to a sub-standard website development company with very limited tools and .
For any problem you might have they would refer you (If you manage to get any of them on the phone) to the contracting company resulting in hours or days of frustration just to resolve a quickie.
I have long left they website company they put me with to develop my own, Their Credit card processing rates and fees are higher than national average since they own NOTHING, however I am still locked into the 4 yr contract with one year left.
I recently call them to inquire about a charge on my account by LADCO GLOBALTECH (the company they use for leasing their equipment) and guess what the Rep at USA Card Services told me bluntly that they don't know the number to that company and I could call 411 and try!!!! Unbelievable. Unfortunately for that gentleman I was well aware of their malicious practices and insisted (almost yelling) that they'd better provide me with some directions or else.... Of course he magically found the number after quickly putting me on hold for a minute.
The list goes on but I warn potential VICTIMS of USA CARD SERVICES to steer away from them.
PS: I have contacted the Better Business bureau about USA Card Svc practices with no avail