• Report: #375678

Complaint Review: USA Locksmith

  • Submitted: Wed, September 24, 2008
  • Updated: Mon, November 10, 2008

  • Reported By:Atlanta Georgia
USA Locksmith
6087 Roswell Road Atlanta, Georgia U.S.A.

USA Locksmith Over charged me for basic auto entry service Atlanta Georgia

*Consumer Suggestion: Different experience

*Consumer Suggestion: Different experience

*Consumer Suggestion: Different experience

*Consumer Suggestion: Different experience

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I locked my keys in my truck and called different locksmiths around the area. The average rate seemed to be around $75 for this type of service. I called USA Locksmith and they quoted me $40.00 plus the cost of labor.

Naturally, I went with USA Locksmith as their quote seemed to give me the best chance for a good deal.
The locksmith tech arrived and began working. I timed him and it took him around 20 minutes to complete the job.

When I got the final bill, it was $160.00! Thats a huge jump from $40.00 "plus labor".
Do not use USA Locksmith if you are anywhere in the North Atlanta/Sandy Springs area.

Blake
Atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 09/24/2008 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/USA-Locksmith/Atlanta-Georgia-30328/USA-Locksmith-Over-charged-me-for-basic-auto-entry-service-Atlanta-Georgia-375678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Different experience

AUTHOR: Tonyallen - (U.S.A.)

I would have to disagree. besides the wait which was over 40 minutes, the service and price were not bad at all. I actually spoke with the customer service rep and she politely explained that locksmith would likely be running late because he was currently on a job near my location. When he arrived he repeated the same quote that i was told over the phone, 55 for service plus 65 for lockout labor. I thought it was a little odd to charge $65 for a simple lockout but I needed to get inside my apartment and the price was not different than my original quote so it was my choice to go along with the service.
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#2 Consumer Suggestion

Different experience

AUTHOR: Tonyallen - (U.S.A.)

I would have to disagree. besides the wait which was over 40 minutes, the service and price were not bad at all. I actually spoke with the customer service rep and she politely explained that locksmith would likely be running late because he was currently on a job near my location. When he arrived he repeated the same quote that i was told over the phone, 55 for service plus 65 for lockout labor. I thought it was a little odd to charge $65 for a simple lockout but I needed to get inside my apartment and the price was not different than my original quote so it was my choice to go along with the service.
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#3 Consumer Suggestion

Different experience

AUTHOR: Tonyallen - (U.S.A.)

I would have to disagree. besides the wait which was over 40 minutes, the service and price were not bad at all. I actually spoke with the customer service rep and she politely explained that locksmith would likely be running late because he was currently on a job near my location. When he arrived he repeated the same quote that i was told over the phone, 55 for service plus 65 for lockout labor. I thought it was a little odd to charge $65 for a simple lockout but I needed to get inside my apartment and the price was not different than my original quote so it was my choice to go along with the service.
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#4 Consumer Suggestion

Different experience

AUTHOR: Tonyallen - (U.S.A.)

I would have to disagree. besides the wait which was over 40 minutes, the service and price were not bad at all. I actually spoke with the customer service rep and she politely explained that locksmith would likely be running late because he was currently on a job near my location. When he arrived he repeated the same quote that i was told over the phone, 55 for service plus 65 for lockout labor. I thought it was a little odd to charge $65 for a simple lockout but I needed to get inside my apartment and the price was not different than my original quote so it was my choice to go along with the service.
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