• Report: #321143

Complaint Review: USA MOTOR SALES, USAMOTORSALES.COM

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  • Submitted: Tue, March 25, 2008
  • Updated: Thu, January 08, 2009

  • Reported By:Las Vegas Nevada
USA MOTOR SALES, USAMOTORSALES.COM
1055 East Tropicana Ave. Suite 575 Las Vegas, Nevada U.S.A.

USA MOTOR SALES, USAMOTORSALES.COM they are a total scam DO NOT DO BUSINESS WITH THIS COMPANY Las Vegas Nevada

*Consumer Comment: Don't bash USA MOTOR SALES

*Consumer Comment: Usamotorsales.com / Usa Motor Sales POSITIVE REPORT - THEY HELPED ME SELL MY CAR!

*Consumer Suggestion: "Russ", you STILL don't get it! That was my point!!

*Consumer Comment: Question for Russ

*REBUTTAL Owner of company: WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal

*REBUTTAL Owner of company: WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal

*REBUTTAL Owner of company: WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal

*REBUTTAL Owner of company: WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal

*Consumer Comment: Come on "Russ", give us your DEALER's LICENSE #!

*Author of original report: EXACTLY MY POINT!!! SCAM!!!

*Consumer Suggestion: "USA MOTOR SALES, USAMOTORSALES.COM " Needs to get an AUTO DEALERS LICENSE!!

*UPDATE Employee: Responds to the past employee

*Author of original report: If it is not a rip off then why no rebutle to the other comment

*REBUTTAL Owner of company: The Truth Behind USAMotorSales.com

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i am a past employee of this company and i no longer work there for a reason. i constantly saw the underhanded and dirty tatics of the owner, russ, his girlfriend, stella, and other employees that were/are working there. i am writing this report to inform people that this company in no way will help you sell your car.

please be aware that you may pay a lot of money for services that you can do on your own. the "many 14+ websites" that your car is supposed to be listed on are free sites that you yourself can go and post your own ad on, rather than paying for something that is free.

i saw and heard stella say that she knows for a fact that NONE of the cars that they list are ever going to sell through the usamotorsales.com website. now if this is coming from the owners girlfriend, i surly wouldn't want to pay $500 for no reason.

not to mention, never getting what you will pay for. for example, sometimes nothing is done at all. you paid $500 for a "diamond package" and haven't recieved the service that you were promised by one of the TRUSTED and EXPERIENCED sales reps. WHAT A JOKE!! and dont forget the fact that the employees are told to lie to the customer. if something is wrong just lie and say it will be done soon.

people please take my warning seriously. this company will steal your money and you will get nothing but a headache and have $500 less money. and if you try to get your money back, they will put a fake ad up and send the proof of the fake ad to the credit card company so that they dont have to refund your money.

DO NOT DO BUSINESS WITH USAMOTORSALES.COM

Pastemployee
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 03/25/2008 09:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/USA-MOTOR-SALES-USAMOTORSALESCOM/Las-Vegas-Nevada-89119/USA-MOTOR-SALES-USAMOTORSALESCOM-they-are-a-total-scam-DO-NOT-DO-BUSINESS-WITH-THIS-COM-321143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 5Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Don't bash USA MOTOR SALES

AUTHOR: Airforce Guy - (U.S.A.)

Recently I got called by this company to put my car up. I did and got scared because of the bashing that was going on that I later found out about. In the mist of trying to pull my car off it was sold! I had no problems, I reacted to quickly because of reading all the bashing going on. Later, after investigating, it turns out that most of the bashing is by other companies trying to eliminate the competition by making false reports of this company. I let my car go and it got sold. I'm just a regular dude and thats my story. Believe what you want to believe. This company is fine by my book and thats my story.
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#2 Consumer Comment

Usamotorsales.com / Usa Motor Sales POSITIVE REPORT - THEY HELPED ME SELL MY CAR!

AUTHOR: Charlize - (U.S.A.)

I happen to be a satisfied customer of Usa Motor Sales. I signed up early November 2007 and was one of their first customers. They called me through an ad I posted on Craigslist. I spoke with one of their salesmen and liked their idea. She was very helpful with helping price out my vehicle. She also explained to me how their services may help sell my car. I thought they had a great concept and after 5 weeks on Craigslist with no responses I was ready to move on. There were a few other companies that called me and had some similar advertising but these guys were willing to beat their prices. To make a long story short, I decided to try it out.

My car sold in about 7 weeks and I got a few hundred dollars more than I expected. The gentlemen that purchased the car got financing through one of their lenders. It took a few different prospects for qualification but it ended up in success. I am actually thinking about posting another car with them.

The purpose of writing this report is not necessarily to support the company but to make it fair for those who need another point of view. Even though, I am a past customer, I always do research before moving on with any company. I have another car that I am thinking about selling and of course Usa Motor Sales came to mind. Since it has been a few months since I signed up, I wanted to know their present status. I went on their website, and noticed their inventory has increased in volume. Then, I looked them up on Google and found a few reports mostly from an ex-empoyee. I even think most of these complaints sound as if they are all coming from the "past employee". That report being biased will not affect my decisions of advertising with them again.


As far as I am concerned, they have helped me out and so far we are 1 for 1.
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#3 Consumer Suggestion

"Russ", you STILL don't get it! That was my point!!

AUTHOR: Steve - (U.S.A.)

Russ,

Your response just proved my point!

If you are ONLY an "advertising company", then all you are allowed to do by law is "advertise". However, you yourself as well as your employees have describes all of the other "services" you provide to "sell" someones vehicle in an attempt to justify your outrageous fees.

Wording is everything. How you word something makes the determination of how you need to be licensed. As soon as you say you will "sell" or help sell" or "assist in the sale" of someone's vehicle for a fee, you NEED A DEALERS LICENSE! That is the law.

According to the way you worded what you allegedly offer, YOU NEED A STATE OF Nevada AUTOMOBILE DEALERS LICENSE!!

You need to read and understand the law.

This is the identical scam that "One Stop Motors" was running, and you WERE involved with that too!

It got too hot as "One Stop Motors", so you simply started a new scam of the same type, under a new name.



**You say you are in the "advertising business".

Please show us your advertising publication, or other media.
How is it distributed?
What is the circulation?

Where, EXACTLY, do you "advertise".

The fact of the matter is, you DONT! You are running a scam! You are BUSTED!!

"USA MOTOR SALES" = "ONE STOP MOTORS"




>>>
Submitted: 5/3/2008 11:05:57 AM
Modified: 5/3/2008 11:47:20 AM Russ
Las Vegas, Nevada
U.S.A.

WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal
We are an Advertising company. We do not buy vehicles and resell them on a parking lot for a profit as a dealer would. Before accusing the company and myself, go ahead and do some research as it will reveal that we are 100 percent legit/legal.

We are here as another option for assisting in private sellers that are currently looking for a buyer. There are plenty of individuals who benefit from our program that have not found success on their own.


>>>
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#4 Consumer Comment

Question for Russ

AUTHOR: Anonymous - (U.S.A.)

I am being targeted by this company now for their services. I am having concerns about the reputation of your company Russ. You did not respond to the charge that you were involved with "One Stop Motors". Were you?
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#5 REBUTTAL Owner of company

WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal

AUTHOR: Russ - (U.S.A.)

We are an Advertising company. We do not buy vehicles and resell them on a parking lot for a profit as a dealer would. Before accusing the company and myself, go ahead and do some research as it will reveal that we are 100 percent legit/legal.

We are here as another option for assisting in private sellers that are currently looking for a buyer. There are plenty of individuals who benefit from our program that have not found success on their own.
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#6 REBUTTAL Owner of company

WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal

AUTHOR: Russ - (U.S.A.)

We are an Advertising company. We do not buy vehicles and resell them on a parking lot for a profit as a dealer would. Before accusing the company and myself, go ahead and do some research as it will reveal that we are 100 percent legit/legal.

We are here as another option for assisting in private sellers that are currently looking for a buyer. There are plenty of individuals who benefit from our program that have not found success on their own.
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#7 REBUTTAL Owner of company

WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal

AUTHOR: Russ - (U.S.A.)

We are an Advertising company. We do not buy vehicles and resell them on a parking lot for a profit as a dealer would. Before accusing the company and myself, go ahead and do some research as it will reveal that we are 100 percent legit/legal.

We are here as another option for assisting in private sellers that are currently looking for a buyer. There are plenty of individuals who benefit from our program that have not found success on their own.
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#8 REBUTTAL Owner of company

WE ARE AN ADVERTISING COMPANY - 100 Percent Legit / Legal

AUTHOR: Russ - (U.S.A.)

We are an Advertising company. We do not buy vehicles and resell them on a parking lot for a profit as a dealer would. Before accusing the company and myself, go ahead and do some research as it will reveal that we are 100 percent legit/legal.

We are here as another option for assisting in private sellers that are currently looking for a buyer. There are plenty of individuals who benefit from our program that have not found success on their own.
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#9 Consumer Comment

Come on "Russ", give us your DEALER's LICENSE #!

AUTHOR: Steve - (U.S.A.)

"Russ",

We are still waiting.

We NEED to have your AUTOMOBILE DEALER's LICENSE.

You MUST have one, otherwise you are operating ILLEGALLY.

To all affected by this SCAM, notify the State of Nevada, Department of Business & Industry, Licensing Division and file a complaint of an UNLICENSED DEALER.

This is a FELONY.
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#10 Author of original report

EXACTLY MY POINT!!! SCAM!!!

AUTHOR: Pastemployee - (U.S.A.)

For those who do not know, Russ is a past employee of One Stop Motors. So that is where he got his business practices. And as far as the HAPPY EMPLOYEE, it is probably their #1 sales man, Matt, who by the way has more complaints than any other Sales person. No wonder he's so happy, they make sure to take care of him, no matter how much the other employees or customers suffer. Russ and Stella should be ashamed of themselves, they both dont care about anything but getting more money. So for the people who think that I am just an upset employee, your are sadly mistaken, I love my new job and I dont have to worry about getting yelled at for no reason. I am just disgusted by the practices of this company and I hate the fact that they continue to ROB people. Hopefully people listen to my warnings because if they dont, they WILL be sorry.

Pastemployee
Las Vegas
USA
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#11 Consumer Suggestion

"USA MOTOR SALES, USAMOTORSALES.COM " Needs to get an AUTO DEALERS LICENSE!!

AUTHOR: Steve - (U.S.A.)

Russ,

I lived in Vegas for almost 8 years. I am familiar with scams like yours, as well as being familiar with C.C.O. and N.R.S.

You are NOT licensed as an "auto dealer" but NEED to be to legally perform the "services" you claim to provide.

At last I checked, if you sell, or assist in the sale of more than 3 vehicles per year in Clark County, you need a dealers license.

The state of Nevada requires that you have a dealers license to perform any service for a third party in the sale of a motor vehicle for a fee, other than advertising.

You claim to provide more services than just advertising, so you need to be licensed and bonded.

This scam smells of an old scam by the name of " One Stop Motors " who was listed here on ROR hundreds of times. I believe that you were behind that one too.

Please provide your delers license # here as well as your bonding info.
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#12 UPDATE Employee

Responds to the past employee

AUTHOR: Happy Employee - (U.S.A.)

UsaMotorSales.com is a great company to work for and to do business with. It sounds like to me this employee had a personal issue with Stella. I do understand that not everybody gets along with the people that they work with or for. But there is no reason for personal bashing. Stella actually stayed after hours many times to make sure that all the customers needs were taken care of.

Of course your employer would be upset if you miss work or come in late. That is with any company you work for. That just shows me that this is a responsible company. And wants to have their employees's here on time so they can take care of business and help any clients that may want to update or change their ad with us or any potential customers that want to buy a vehicle.

As for Clients we do have very happy customers on both ends. This means when we are advertising for our Clients we do whatever it takes to make them happy with their ad and help sell their vehicle. We also help out the buyers with financing, extended warranty's and any shipping they may need. I would have loved to have a company like this selling my vehicle. UsaMotorSales.com takes care of everything for you the only thing you have to do is collect your money when your vehicle sells.

I also would like to add that I have been an employee for this company since last year and love it here. Just because one employee is unhappy does not make this a bad company. All the employees and managers are very dedicated to this company and love what we do. Every person that is employed here work for one thing and that is to satisfy customers.

So please do not insult people's intelligence by writing your personal issues on here. And this "past employee" must have a lot of time on there hands so my guess is they don't have another job yet. I wonder why???

This is a great company and I suggest if you're selling a car or buying a car, try another option and give us a call.

Happy Employee
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#13 Author of original report

If it is not a rip off then why no rebutle to the other comment

AUTHOR: Past Employee - (U.S.A.)

"Russell" responded to the past employee comment, but did not comment on an actual client complaint. If it was just the past employee being MAD, then why did
Russell not responds to the actual clients' complaint. HMMM why is this? I could almost bet it was not "Russell" doing the responding anyway, this would be the one who is running the company into the ground, Stella would be her name. Once Stella was asked; "What should be done with the client ads that timed out after 30 days. (This means after 30 days the ad is removed or expired and needs to be put on the site again... manually, such sites as adpost.com). What does Stella say...We don't have time to check on these files wait until the client calls in to complain? The real question is'; Are there any actual clients out there that are happy with USA Motor Sales? I do know that the employees are threatened by clients on a daily basis.

Clients are far from Happy. The other question is I would love to hear from other past employees and just to see for fun; How many quit or were let go because of Stella. (Then it becomes because they were coming to work late, and of course there phone educate. Even though most of the employees stand outside in the mornings waiting for the Owner and his girlfriend to get to work so the door can be unlocked, but they are worried about people being LATE. A suggestion for Stella would be Honey practice what you preach, most of the time you have NO CLUE what you are talking about, one more hint ... It shows! The one thing Stella does do every day is run down employees so she feels important, It is no wonder they do not have long time employees.

I believe it is a rip off with the way the company is now being run. As long as Russell continues to allow Stella to act like an asset, the company will continue to be a rip off. The only part Stella pays attention to is the part where you give her money. You pay upfront and never hear from them again, why because you paying are all she is concerned with. Not a company I would want to do business with.
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#14 REBUTTAL Owner of company

The Truth Behind USAMotorSales.com

AUTHOR: Russ - (U.S.A.)

To ALL Current Clients and Potential Clients,

Hello, I would like to introduce myself, my name is Russell Villamaria and I am the CEO and proud owner of USAMotorSales, LLC.

It has come to my attention that a former disgruntled employee has wrote a slanderous and erroneous posting about myself and the employees of USA Motor Sales. The reason behind the termination of this employee was due to several reasons such as attendance, inappropriate phone etiquette and overall unsatisfactory job performance. I am currently taking legal action on this matter.

USA Motor Sales was established to specifically ASSIST private sellers that are looking for a buyer to purchase their used vehicle. Our concept consists of maximizing exposure through saturating the internet by utilizing multiple websites that direct buyers, to our client's vehicles for sale. These websites are in fact paid for and some that are free. However, our staff does in fact spend the time to create, monitor and update these ads. This time spent is definitely not free. The purpose of using these websites is merely to have a larger audience, the more the better. Depending on the program, we also offer a nationwide used car publication that is distributed throughout the United States and abroad. We also work with Yahoo.com, if you are not familiar with Yahoo, it is one of the most often used search engines to this day. Again, depending on the program, we purchase specific keywords on Yahoo that specifically target buyers searching for our client's vehicles for sale. This feature will ensure our client's vehicle posting to be listed on the first page, often the first position, no matter how many results.

We also offer FINANCING for potential buyers for all our client's vehicles. On top of that, we answer All inquiries that consists of All phone calls, emails and faxes in regards to all our customers vehicles. Not to mention, we have the option for buyers to have vehicles shipped nationwide and extended warranties for qualified vehicles.

With that said, does $500 sound that much? We currently sell advertising packages that range from $299 - $549. We have much more to offer than most advertising companies out there as briefly described above. That is the reason behind our pricing.

In regards to my former employee's statements, it is obvious that these are based on personal issues that have no such factual evidence behind them. Of course, they are truly false statements that are depicted to make readers believe in them. Our Goal is to move these vehicles as fast as possible. We have in fact sold vehicles through exposure from our website and our affiliates. We Guarantee to advertise until Sold with full support throughout the whole selling process.

I treat all my employees and client's with the utmost respect. I was appalled and in disbelief with the posting of my "pastemployee". I sincerely hope that you will read my post, with an open mind just as you read the previous post.

Thank you for your time and Understanding of this situation



Russell Villamaria
CEO
Las Vegas, Nevada
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