- Report: #1071907
Report - Rebuttal - Arbitrate
Complaint Review: USA Moving & Storage
USA Moving & StorageRockville, Maryland USA
USA Moving & Storage US Movers, PROmovers, Carlos, Gabby Deceiving, bait and switch, overcharging, liars, cheat, theives, hold hostage, unprofessional sales tactics, Rockville Maryland
*Author of original report: Pro Movers resolution
*General Comment: I have also been scammed
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I hired US Movers on July 23, 2013 to move an inoperable upright (junk) piano a mile and a half from my neighbors house to mine. I spoke with Carlos and he told me that he could not give me the $99.00 per hour since it was a piano. Normally this runs $150.00 per hour but he would give a price of $139.00 per hour plus travel time equal to the the hourly rate, presumably $139.00 total for travel. I agreed to this.
He had me pay a $100.00 deposit which would be refunded at the end of the move. After several phone conversations, it was agreed that it would cost approximately $280.00 to move this piano, unless the move was more than one hour.
The movers showed up on Sunday, July 28, 2013 at my neighbors house at 12:15. They were supposed to call 1/2 hour before showing, but no big deal. Their truck was an Enterprise rental, 16 footer, way overkill, and no DOT. A small pickup would have sufficed.
As soon as they arrived, they put me 'on the clock,' so I had little time to sign and initial formalities. Even with having to hit the ground running, the move took little time. It was only a mile and a half away.
When they got to my house, that's when the shananigans took place. I was forced to agree to many charges that I did not originally agree to before they would unload the piano. They charged me 2 hours travel (2 X $139.00), that's $280.00 plus $66.00 for a fuel surcharge. (Yea, like they're only going to one location here, my gas will probably suffice most of their journey that day) They charged an additional $200.00 just because it was a piano. They charged $46.00 for packing materials (old blanket and some tape) that I did not even get to keep.
Fortunately, they were not able to gouge me on the hourly rate of the move since it totaled 1/2 hour exactly. All the while, the driver was telling me, well, were not charging you for this, and that. It would have been a thousand dollars if they had. Total for this move was $729.00.
I told the driver that I was not happy about this, but I still gave them $20.00 to split between the three for lunch. I emailed Carlos immediately and told him that I was very dissapointed in his tactics, especially since I had to go through all of these hoops and then get ripped off by overcharges and add ons.
I emailed him again, and told him to go ahead and ignore me, but I wasn't through yet. I called Carlos yesterday, but only got his voicemail (did not even identify himself on the greeting, just a beep). No reply. I called the 703-249-9181 after 8:00PM and got a hold of Gabby.
Gabby said he wasn't in the office and to call back tomorrow at 10:00AM or 11:00AM?????? I called today and it did not go very well. I told him that we needed to adjust the cost of the move, and he said how about $50.00? I said we need to adjust more like over $400.00. He said I would have to call Carlos on Monday.
I think that this is Standard Operating Procedure for these scam artist. I told Gabby that this was a dishonest way of doing business and highway robbery! I also told him that if we did not come to an adjustment today, I had no choice but to dispute through my Credit Card. He told me that I was a thief and hung up on me. Very professional, huh?
I guess I'll have to go the route of the Credit Card dispute. Why can't these companies be up front? I'm willing to pay what I agreed to even with a $50.00 to $100.00 fudge factor. But not more than double.
This report was posted on Ripoff Report on 07/31/2013 06:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/USA-Moving-Storage/Rockville-Maryland/USA-Moving-Storage-US-Movers-PROmovers-Carlos-Gabby-Deceiving-bait-and-switch-over-1071907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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