This company has never done process service. By registering free on-line with them, you simply fill out a form. Once you complete that form, they claim you will begin to receive requests, via email, with process serving assignments in your area. They claim you don't have to send any invoices as their system will generate a check to you automatically on a bi-weekly basis and send them out.
Well, I signed up nearly 3 years ago and never received any emails. I had long forget about them until about 3 months ago when I got an email from USA-SERVE. So much time had passed and I had no business dealings from them before, I was not familar with how to get the "folder" (documents) so, I called the 888 number on their site and talked with the VP of the company, who answered the phone. She explained how to download the documents and then print them. However, I was looking on how to adjust my rates, which had gone up in the past two years, but, I saw that there was no indication of where my rates could be adjusted on their site and so I told this VP that my rates had changed and she simply repeated I could go into the site and update my mileage information.
So, the documents were printed and my server left to drive an hour north and then back to serve. While he was out, I continued to search how to change my information (rates). He completed the serve and was on his way back to the office. Meanwhile, I am still trying to figure out how to change my rates. I noticed the site only allows you to change your Login User Name, password, address, company name, phone, etc... When you try to change your prices, I was BLOCKED.
Therefore, I again called the VP back and she said, "... oh you can't change your rates only your mileage in which you are willing to travel." Well, as we all know by now, I was not going to be paid appropriately for this serve. What they were going to pay me didn't even cover the cost of gas one way to the location. They refused my invoice and stated I had an "agreement" with them. They are a rip off and I want all my fellow colleaques to know that they are a rip off and to stay clear of them.