- Report: #743587
Report - Rebuttal - Arbitrate
Complaint Review: USA-Serve
USA-ServePO Box 254 Mickleton, New Jersey United States of America
USA-Serve Michael A. Cannon, President A techinical support service for legitimate process servicing companies Mickleton, New Jersey
*REBUTTAL Owner of company: The Truthful Facts Here
*Author of original report: This company does not provide professional business practices.
Well, I signed up nearly 3 years ago and never received any emails. I had long forget about them until about 3 months ago when I got an email from USA-SERVE. So much time had passed and I had no business dealings from them before, I was not familar with how to get the "folder" (documents) so, I called the 888 number on their site and talked with the VP of the company, who answered the phone. She explained how to download the documents and then print them. However, I was looking on how to adjust my rates, which had gone up in the past two years, but, I saw that there was no indication of where my rates could be adjusted on their site and so I told this VP that my rates had changed and she simply repeated I could go into the site and update my mileage information.
So, the documents were printed and my server left to drive an hour north and then back to serve. While he was out, I continued to search how to change my information (rates). He completed the serve and was on his way back to the office. Meanwhile, I am still trying to figure out how to change my rates. I noticed the site only allows you to change your Login User Name, password, address, company name, phone, etc... When you try to change your prices, I was BLOCKED.
Therefore, I again called the VP back and she said, "... oh you can't change your rates only your mileage in which you are willing to travel." Well, as we all know by now, I was not going to be paid appropriately for this serve. What they were going to pay me didn't even cover the cost of gas one way to the location. They refused my invoice and stated I had an "agreement" with them. They are a rip off and I want all my fellow colleaques to know that they are a rip off and to stay clear of them.
This report was posted on Ripoff Report on 06/21/2011 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/USA-Serve/Mickleton-New-Jersey-08056/USA-Serve-Michael-A-Cannon-President-A-techinical-support-service-for-legitimate-process-743587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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