• Report: #151579

Complaint Review: USA Truck

  • Submitted: Thu, July 28, 2005
  • Updated: Wed, October 13, 2010

  • Reported By:Tweet! Ohio
USA Truck
3200 Industrial Park Road Van Buren, Arkansas U.S.A.

USA Truck not only misleads and withholds pay,and info, some of their drivers have been found molesting trainees! ripoff Van Buren Arkansas

*Author of original report: I understand, Setapart; I made no guarantees.

*UPDATE EX-employee responds: Eating my words

*UPDATE Employee: My experience so far

*UPDATE Employee: crazy woman

*UPDATE EX-employee responds: I drove for USA Truck

*Consumer Comment: Hm, Larry...you may not think I'm all that smart, but at least...

*Consumer Comment: Hm, Larry...you may not think I'm all that smart, but at least...

*Consumer Comment: Hm, Larry...you may not think I'm all that smart, but at least...

*UPDATE Employee: not such a smart lady

*Author of original report: Interesting. . .

*Author of original report: The nature of this report was primarily to inform, not to debate...but I see yet more clarification is in order

*UPDATE Employee: USA TRUCK

*UPDATE EX-employee responds: I know what you mean, Vera these people just don't care.

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USA Truck hired my Husband back in November of '04; they told him of the usual stuff, a sign on bonus, lots of miles, home every two weeks, good health plans and so on.

As it had been a while since he last drove, he took the opportunity to regain some of the experience he had lost in his year-long hiatus.

Since he had the lapse, he had to go through a two-week course with a trainer. It was then that he was hearing of little indescrepancies, pay issues, unhappy drivers, shorted paychecks, missing reciepts, etcetera.

All this, added to the fact that in one case, a trainee was sodomized when he was taking his rest in the bunk by the trainer he was assigned to. Poor fella was surprised awake by the attack and there was nothing he could do. To quell potential ripples this might have on the rest of the recruits, USA sent around a memo to everyone, stating that the driver had been fired for his indiscretions. Apparently this wasn't all that much of a threat, because a while after that incident, my Husband saw another man quit because the driver he was assigned to had touched him inapproriately.

The driving tests they administer require you to come to a specific distance to a curb, berm, or rail; now, I do understand and agree with the fact that a Semi driver has to have a strict test. Those trucks are massive, so I can support the fact that they're picky about touching a curb, or getting too close, and I'm fine with that. But the instructor not letting you pass based on the fact they don't like you? No, that doesn't make sense. My Husband touched a curbstone, and got close--he had to re-take. That's cool, but to be hired in November and get your Unit in February? Not cool. (He had to retake because of the missteps, not because he wasn't liked, luckily for him!)

Part of it was the whole Christmas thing and I'm not complaining. I like my Hubby with me at Christmastime. But they kept him waiting entirely too long for his Rig. But then again, if you can pay a man fifty bucks a day to keep him away and working his fanny off for you, you can bet that USA Trucks will leap at the chance. It is cheaper than paying a man full wage and giving him his own Unit.

So finally, he gets his Unit.
It's a fithy, smoker-stink festering pigsty that he has to clean and wrap the seats in plastic before he'll sit in them. Before he pulls it from the lot, he has to take a broom and sweep out the interior of its many wrappers and cigarette butts, old log papers, memos, and other such flotsam before he can stand it. Under the bunk, it was caked with some kind of oil, and smelled like pipe-dope. Seriously, when he bought the Unit home, it smelled like the biggest armpit/foot stink thing, combined with a well-used ashtray. When we cleaned it, spraying the walls with cleaner yielded a brown drip that had all the charm of chaw-spit.

Not only was the Unit filthy, it apparently had mechanical issues. Hell, a simple "B Service" left my Spouse sitting for a couple days. As we all know in the Trucking Industry, "If those tires don't turn, you're not making any money." USA doesn't pay a driver for lay-overs, either. The Optimized Idle didn't work half the time. The engine never seemed to get up to speed. These were all issues that deducted from either pay, or time.

The Unit my Husband got disn't even have any cupboards in it. a single stand, for the telly, and a shelf with no secures for the necessaries. Otherwise, my Husband lived out of tupper-ware and a cooler.

USA constantly lost the reciepts from tolls or other expenses and they require that the driver send in the originals only. You have to find a copier (that is working, and doesn't cost up to a buck a page), make copies of everything, FAX (more expense) this home, and build a file to prove it exists. Who's gonna do that for a ten-dollar toll reciept?

Then there's the pay issues. $2.98 goes to some lawyer you might need, if you get into an accident--'kay. Why then, does he have to pay an additional $200.00 for the representation's fee?

I understand the concept of planning for a rainy day. He did choose to keep the option of having a lawyer. I just don't understand the whole $200.00 fee, in addition to a weekly deduction. Over years, that adds up significantly...especially if you consider the sheer number of truckers employed by a company like USA Truck

And if you're not buying a truck, why do you need an "Escrow" account? Ah, I see, in case they have to come get your truck. I get it. (Even they must reallize they don't pay the driver what he's worth! If not.)

...Then why are they withholding my Husband's pay?

What they don't tell you in the whole orientation process, is that they not only charge you for towing the truck, they charge you something called "Miles". They have some cryptic formula that they won't tell you, they use to figure how much they can jack you for the fuel and "other" expenses for picking up the truck. And don't you assume that Orientation is free. That's right, they're gonna charge you over $180.00 for that, too.

So let's see here...
$276.00.........."Miles".
$186.04.........."Orientation Recovery"
$358.28.........."Equipment Recovery"

Thanks to lost faxes, and simply "Lost Inter-Company" paperwork, that's another $50.00, because they lost his log-pages, but they insist he send them YET AGAIN. So he did. We might recover that.

Oh and his "sign on bonus" they promised? He got that, but he got it in two separate disbursements, ninety days apart. And he had to nagg the company to get it. He almost didn't succeed.

They claim he has only one final paycheck; but when he started working there, he didn't get paid until week three. But I'll have to research that some more; I don't want to be misleading.

To date, they say he owes them twenty bucks and change, which they'll take out of his escrow, that they have to return in thirty days of his leaving the company.
Just so we got it straight. Then USA holds onto $500.00 of your hard-earned cash, they don't even give you interest for, so they can withhold your pay and nail you for other expenses in excess of $500.00.

That sound like fair treatment to you?

Last time I checked, we work to get ahead, not scratch by or just barely break even. In my humble opinion, USA was deceptive, then held my Husband's pay for no good reason. They got the truck back cleaner than he got it, and if they would have let him return the truck (like they told him he could), things would have been better. Oh and the "Orientation" recovery? Mr. Redmon O'neill said that since my Husband wasn't on a truck (of his own) exactly six months from his date of having ceased employment with USA Truck, he cannot recover it.

So if you do a total on what they have charged my Husband, he's out $820.32. That's $320.32 more than that escrow amount they'd been holding onto.

Meanwhile, we don't see any money for almost two weeks before the new job kicks in. It'll be tight, but we'll manage. But you can bet USA doesn't have any inclination to expedite matters. They have theirs.

One day, God forgive me, I do hope they get Theirs.
I can only wonder what comfort they offered that other poor soul who got molested by his Driver-Instructor.

So if you're considering switching companies and joining the USA Truck team, well, I hope this report has given you insight on some of the issues you may face in making your choice. They say hindsight's 20/20.

God Bless!

Vera
Glass City, Ohio
U.S.A.

This report was posted on Ripoff Report on 07/28/2005 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/USA-Truck/Van-Buren-Arkansas-72956/USA-Truck-not-only-misleads-and-withholds-payand-info-some-of-their-drivers-have-been-fo-151579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

I understand, Setapart; I made no guarantees.

AUTHOR: AnonyMOOSE - (U.S.A.)

I never meant to imply that what my husband witnessed or endured would mirror anything experienced by another. However, hindsight is commonly 20/20...at the time, my Hubby needed work and was happy to get it, and so was just happy to be back on the road again. He's with a fairly decent company (more reflected by his manager than the actual company itself, but they treat him okay).

But I do thank you for having the intestinal fortitude to make the effort to come back here and set the record straight. Some are content to live their lives under the deluded pretense that USA's got their best interests at heart. But for those of us who live in reality-land, something's got to give, and it shouldn't leave a person who got shnookered by outright lies and double dealings to get victimized yet again. What has been stated above was my Husband's experience; I know, because I'm smart enough to have him proofread everything for accuracy's sake. He got up, dusted off, moved on, and I complied the report and posted it.

It has been five years, we have moved on, a bit wiser and more inclined to be scrutious in this regard.

(Shakes head sympathetically, laughing gently at Larry.)

I'm sure Mr. Redmon O'neill likes circles around other things, Larry (perhaps you can clarify?)...not just your conversation. (Were those words too "fancy" for you?)

"I guess with you using all those fancy words you stare at dictionarys all day trying to find words that seem to make you smarter than you are."


You overestimate the idea that I'm here to impress anyone; least of all, one of Redmon's tools. You'll just have to accept that I'm assuming that anyone else deserves the right to be spoken to as though they have a couple spare brain cells to rub together (do you?), even if they come off with all the finesse and urbanity of an angry homeless guy who's mad at the world because they didn't give him the kind of living he felt they owed him.

For the record, don't hate me because your education is lacking, and you cannot cope in the grownup world.

You're happy, good onya, Mate...you're okay with the Company's maltreatment of others. Just as long as it isn't you, right? Or, maybe you have nothing else but life in the confines of a truck to look forward to, and no really good memories to visit in your berth during rest.

"If you were that smart you would have a job paying $100,000 a year and your husband wouldn't have to work."

I could make a million dollars a year, my Hubby would still work...it's just his way...he's a tinkerer. But...

This has exactly what to do with the price of fish? Here's a news flash for you, Junior: People smarter than I are out of work in this economy. If this is the most paramount issue you have with me, might I suggest you move along and let the adults have their conversation? On to the issues, yeah?

Not really, just more insults, no real issue to argue, no point. But hey, I can swing out with the big boys, too...this is so not my first pissing match, Sunshine.

"They more than likely came and got the truck sooner than what they planned on because after they talked to you on the phone they soon realized that you are a crazy woman or beast of nature and determined that the truck wasn't even safe with you around it."


Yeah, I can imagine you know all about 'beasts of nature', considering a petting zoo trip for you is equal to a visit to the local Singles' scene. 'Scuze me, I couldn't resist the opportunity to barb.

The only thing unsafe about having that truck around me was that O'neill most likely wanted the change in the seats before I got a chance at it. Fortunately for my Husband, his "crazy wife" decided in advance that it'd be a good idea to get all his things out before he turned over the keys...otherwise ol' Redmon might've gotten his hands on some nice electronic equipment.

Since you clearly lack the mental muscle to figure things out, I'll spell it out for you: they claimed the truck early so they could keep my Husband's money and claim he abandoned his equipment. I keep track of his DAC, I know what's on it.

"I can't blame your husband for one thing. That is trying to get a job where he is away from you as much as he can. If I had to deal with you everyday Id be just as crazy as you."

Actually, you'd probably be a lot smarter, calmer, and much,
much less bitter...because you'd be a content man, like my Hubby is.

But if that's your opinion, that's fine; I can see where it'd seem strange to you, the idea of a mate trying to protect her Husband's interests. Somehow, I get the feeling you likely don't have anything like that waiting for you at home (or perheps you are projecting). At that time, we'd been together for over a decade, and I'm kinda protective of my Family. Here we are passing our second decade (20-plus, since the word "decade" might be a bit over your head), and I'd still step in front of the man to take the hit for him. What can I say. I happen to love the big lug. I will defend his interests, his children, his person from any interference from an outside source. It's...what I do.

That's my job, and it's one I endear to.

Incidentally, he isn't "trying" to get a job...he has one; it was an upgrade from USA Truck, remember? If you must waste the time to insult another, have the courtesy to at least remember a few details regarding their information. I can imagine your attention span isn't the only place you come up short.

Other than that, thanks for taking the time to defend Redmon...keep looking for those golden stars--but you have to take your head out of his lap, first.

                                                                                                  Ciao Baby!

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#2 UPDATE EX-employee responds

Eating my words

AUTHOR: setapart - (United States of America)

OK - Now I get to be humble (very humble) and eat most of my words. Like I said before, everything was awesome.  I was conned, by perhaps the best con artists I have ever met in my life.  I mean lie to your face con artists. My experience after I got to my truck was without a doubt the worst employment experience I have ever had in my life.

It's not too often I eat my words and they don't taste very good. There are so many things that went wrong. Just believe me when I say you do not want to work for them...
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#3 UPDATE Employee

My experience so far

AUTHOR: setapart - (United States of America)

I have been driving commercial vehicles since 1985. I recently took a job with USA Truck and my experience thus far has been pretty good.  As a matter of fact they have exceeded my expectations.  I went to orientation with a lot of reservation and kept looking for "red flags" to pop up but none ever did. I kept expecting lies but never got any.  Having been in this business for as long as I have I know what to look for.  In the past I have left two orientations, one with JB Hunt and the other with Combined Transport.  My only complaint was the hotel they put you up in, kinda sleazy but I also know that in this economy they are going to do whatever they can to cut costs.  In orientation there were quite a few that were let go for various reasons mostly related to previous drug tests.  I was even more surprised to learn that they were going to pay me more that what was originally promised.  I don't know how they are with students, but one thing I do know is that if you are new to the industry, don't expect what they told you in truck school, you do have to pay your dues.  If you are having a personal problem with a trainer let the company know about it and get another trainer. Do not let a trainer bully, intimidate or get you to do something you do not feel safe doing.  That's pretty common with the trainers of today, you and you alone have the final say on what you will tolerate and won't tolerate.  Understand that a lot of "professional" drivers these days have the IQ of a grape and companies don't have a ton of choice because the field is flooded with intellectual midgets.  Just remember, your experience will be what YOU make it.  When you go to orientation, hang with the winners and leave the others to all of their "supertrucker" stories.  I met several long time drivers while I was there and they all had one thing in common; they were focused on the task at hand and goal oriented.  While you are "paying your dues" in the trucking industry don't expect to be home all of the time, if that's what you wanted then do something else for a living.
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#4 UPDATE Employee

crazy woman

AUTHOR: Larryvw87 - (U.S.A.)

I guess with you using all those fancy words you stare at dictionarys all day trying to find words that seem to make you smarter than you are. If you were that smart you would have a job paying $100,000 a year and your husband wouldn't have to work. They more than likely came and got the truck sooner than what they planned on because after they talked to you on the phone they soon realized that you are a crazy woman or beast of nature and determined that the truck wasn't even safe with you around it. I can't blame your husband for one thing. That is trying to get a job where he is away from you as much as he can. If I had to deal with you everyday Id be just as crazy as you.
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#5 UPDATE EX-employee responds

I drove for USA Truck

AUTHOR: Jason - (U.S.A.)

I drove for USA Truck from 3/06-06/06 and the only 2 complaints i ever had with them is them trying to send me to canada, which is why i quit. The other complaint i have about them is them mechanics are suppose to know everything there is on a truck, but they don't know crap about a truck at all. I broke down one time in middle of rush hour in Nashville,TN and told them my water filter that is attatched to the water pump was gone and needed to be towed to a garage to have one replaced. Well, I spent 30 minutes on the phone explaining to a mechanic in van buren, ar what the difference was between a water pump, water filter and an oil filter was. Needless to say, he finally figured out what it was. But that wasn't funny at the time, but it is now. but USA Truck never treated me bad. I liked them and if given the chance to go back again, I would since they help me get some expierence in.
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#6 Consumer Comment

Hm, Larry...you may not think I'm all that smart, but at least...

AUTHOR: AnonyMOOSE - (U.S.A.)


...I can read and understand.

I don't have to know a great deal about trucking to understand when a company says one thing and does a completely different thing. And that is what USA did.

Perhaps you didn't understand the fact when I filed the initial report, that there were arrangements made WITH THE COMPANY for my husband to return the truck, and the COMPANY AGREED to allow my Husband to return the truck. The company came and took the truck a full day early, without having informed my Husband.

I could care less what it costs them, if they CHOOSE to go back on their word and operate COMPLETELY COUNTER TO WHAT THEY HAD AGREED to do. Not my Fault, nor is it the fault of my Spouse. Pay attention.

Additionally, they not only KEPT the escrow, the kept the Husband's paycheck too, PLUS tried to charge us for extra reasons as specified above. Pfft! Interest? What Interest?? There was no mention of it. The only "interest" there was in this game was Redmon O'Niell's grubby paws on money that doesn't belong to him. May God bless that company EXACTLY as they have blessed others.

I had to fight tooth and nail just to get the pocket change back that I did manage to get for some log pages THEY LOST. (Lucky thing I kept impeccable records!--Hmph, dumb indeed!)

Not to mention, the truck they got back was completely detailed, and was LIKE- NEW CLEAN, courtesy of the Hubby and Myself, whereas the truck was a filthy rag of a rig when the Hubby was assigned to it.

So I hope the shortened, abriged version of my tale wasn't too much of a read for you, okay? Because I get from your response that you're not a person who has the capacity to command a great deal of focus to attend to details.

Oh, and before I part, in regard to the "lot lizard" comment. Uhm, no...as if it's any of your business. For one, my Hubby has a wonderful Family at home, and doesn't have time to waste pursuing a chance at a social disease.

I'll leave that to men like you. With an attitude like yours, I'm sure you have the looks and person to match the illiterate, slovenly manner in which you present yourself. My guess is that you actually have to pay a female to sleep with you.
Guess it's a lucky thing you have a big-money job with USA then, yeah?

What's the matter, Son? The idea that someone doesn't like getting screwed over by a company like USA get your knickers in a bunch? I mean really, are you that offended that you have to question the fidelity of a woman's Husband, whom you know nothing about?
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#7 Consumer Comment

Hm, Larry...you may not think I'm all that smart, but at least...

AUTHOR: AnonyMOOSE - (U.S.A.)


...I can read and understand.

I don't have to know a great deal about trucking to understand when a company says one thing and does a completely different thing. And that is what USA did.

Perhaps you didn't understand the fact when I filed the initial report, that there were arrangements made WITH THE COMPANY for my husband to return the truck, and the COMPANY AGREED to allow my Husband to return the truck. The company came and took the truck a full day early, without having informed my Husband.

I could care less what it costs them, if they CHOOSE to go back on their word and operate COMPLETELY COUNTER TO WHAT THEY HAD AGREED to do. Not my Fault, nor is it the fault of my Spouse. Pay attention.

Additionally, they not only KEPT the escrow, the kept the Husband's paycheck too, PLUS tried to charge us for extra reasons as specified above. Pfft! Interest? What Interest?? There was no mention of it. The only "interest" there was in this game was Redmon O'Niell's grubby paws on money that doesn't belong to him. May God bless that company EXACTLY as they have blessed others.

I had to fight tooth and nail just to get the pocket change back that I did manage to get for some log pages THEY LOST. (Lucky thing I kept impeccable records!--Hmph, dumb indeed!)

Not to mention, the truck they got back was completely detailed, and was LIKE- NEW CLEAN, courtesy of the Hubby and Myself, whereas the truck was a filthy rag of a rig when the Hubby was assigned to it.

So I hope the shortened, abriged version of my tale wasn't too much of a read for you, okay? Because I get from your response that you're not a person who has the capacity to command a great deal of focus to attend to details.

Oh, and before I part, in regard to the "lot lizard" comment. Uhm, no...as if it's any of your business. For one, my Hubby has a wonderful Family at home, and doesn't have time to waste pursuing a chance at a social disease.

I'll leave that to men like you. With an attitude like yours, I'm sure you have the looks and person to match the illiterate, slovenly manner in which you present yourself. My guess is that you actually have to pay a female to sleep with you.
Guess it's a lucky thing you have a big-money job with USA then, yeah?

What's the matter, Son? The idea that someone doesn't like getting screwed over by a company like USA get your knickers in a bunch? I mean really, are you that offended that you have to question the fidelity of a woman's Husband, whom you know nothing about?
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#8 Consumer Comment

Hm, Larry...you may not think I'm all that smart, but at least...

AUTHOR: AnonyMOOSE - (U.S.A.)


...I can read and understand.

I don't have to know a great deal about trucking to understand when a company says one thing and does a completely different thing. And that is what USA did.

Perhaps you didn't understand the fact when I filed the initial report, that there were arrangements made WITH THE COMPANY for my husband to return the truck, and the COMPANY AGREED to allow my Husband to return the truck. The company came and took the truck a full day early, without having informed my Husband.

I could care less what it costs them, if they CHOOSE to go back on their word and operate COMPLETELY COUNTER TO WHAT THEY HAD AGREED to do. Not my Fault, nor is it the fault of my Spouse. Pay attention.

Additionally, they not only KEPT the escrow, the kept the Husband's paycheck too, PLUS tried to charge us for extra reasons as specified above. Pfft! Interest? What Interest?? There was no mention of it. The only "interest" there was in this game was Redmon O'Niell's grubby paws on money that doesn't belong to him. May God bless that company EXACTLY as they have blessed others.

I had to fight tooth and nail just to get the pocket change back that I did manage to get for some log pages THEY LOST. (Lucky thing I kept impeccable records!--Hmph, dumb indeed!)

Not to mention, the truck they got back was completely detailed, and was LIKE- NEW CLEAN, courtesy of the Hubby and Myself, whereas the truck was a filthy rag of a rig when the Hubby was assigned to it.

So I hope the shortened, abriged version of my tale wasn't too much of a read for you, okay? Because I get from your response that you're not a person who has the capacity to command a great deal of focus to attend to details.

Oh, and before I part, in regard to the "lot lizard" comment. Uhm, no...as if it's any of your business. For one, my Hubby has a wonderful Family at home, and doesn't have time to waste pursuing a chance at a social disease.

I'll leave that to men like you. With an attitude like yours, I'm sure you have the looks and person to match the illiterate, slovenly manner in which you present yourself. My guess is that you actually have to pay a female to sleep with you.
Guess it's a lucky thing you have a big-money job with USA then, yeah?

What's the matter, Son? The idea that someone doesn't like getting screwed over by a company like USA get your knickers in a bunch? I mean really, are you that offended that you have to question the fidelity of a woman's Husband, whom you know nothing about?
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#9 UPDATE Employee

not such a smart lady

AUTHOR: Larryvw87 - (U.S.A.)

i get it from your complaint that you are not a very informed person and seem to have no idea of any type of trucking. first off that $500 escrow is put into an account that builds interest and at the end of the year they put that interest earned in your last check. Second off if you had any type of idea of what it cost to tow or recover a truck you would see why they escrow $500 dollars. I know you belive everything your hubby told you but you probably beleive he never slept with a lot lizzard either.
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#10 Author of original report

Interesting. . .

AUTHOR: Vera - (U.S.A.)

Elipses, long dashes, apostrophes, quotes and the insertion of odd text all compile to turn what was once a soundly written response into a barely-legible run-on sentence in many instances.

I have to apologise for my own occasional redundancy or spelling/grammar errors, but the removal of my punctuation, for the most part, has more to do with whatever software or server lets these things show up.

I even edited it in a popular e-mail program, because I know ED's site doesn't have much of a taste for Word. Dang.

Either way, it's still readable...

And thanks for the service you provide, Mr. Magedson. I've met and quarreled with some really interesting types here. :D
God Bless!
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#11 Author of original report

The nature of this report was primarily to inform, not to debate...but I see yet more clarification is in order

AUTHOR: Vera - (U.S.A.)

Oh, good grief. had I not literally tripped over this by accident, Id never have known there was a reply. After all, its better than two years old, and I havent replied to it in any of that time, so obviously the purpose of this positing was simply to get the information out there and let others know about an experience with a Company.

Simply put, it was intended purely for the edification of a potential job seeker to see the circumstances of other individuals, then base their decision properly weighed against what was before them. You know an informed decision.
Of course hehh. I thought I had presented that with the original posting, offering that hindsights 20/20 but apparently, more clarification is needed.

So Ill try to offer a response or counter-response to what I can remember, this is an old report, please.

To Jeff of Fort Wayne:

Youre right USA Truck is a dog of a company. It was only because we did read all the information in front of us that we were able to recover the meager funds we did. Needless to say, weve long since moved on. I hope that youve found tremendous success in your journeys.

To Fried Meatloaf in Michigan

First of all, love the handle. you go by that on the CB?

Thusly, I will be happy to offer transparency on that which I can. Do bear in mind, wont you, that elucidation is offered merely as a courtesy-premium? I felt I had covered these details sufficiently

However when it comes to dealing with large companies on a level like this, you have to think outside the box.

For meself, there simply is no box. Outcome-Based Education comes in boxes; mine isnt an education that props ups esteem, it is a process based on the understanding of function and principle. I understand the rules, but circumstances being what they were at the time (Per my original post: As it had been a while since he last drove, he took the opportunity to regain some of the experience he had lost in his year-long hiatus.), he took the re-train for a reason.

The raison d'tre for the missed drive-time: I had gotten into an auto accident, our insurance tried to claim we werent covered, and since the car was titled to my Hubby, it was his license that was suspended.

Since, there has been a legal proceeding; the insurance company was weighed and found wanting, and his license was restored with no negative marks or points. The greater negative was that he had no license during the time lapse of the legal proceedings, and this made him undesirable to some of the better trucking companies.

Aside from all that, my Husbands license was squeaky clean. No Accidents or major Faults of any kind. To this day, he can back a dressed Rig into a s****. />
Even with his age and experience, you have to (re-)start somewhere and USA was like having to swallow bitter medicine, but he took it knowing there was a better purpose to come later on. Such was the case fortunately; something better did come along, as did something even better after that.

USA Truck misleads the candidate.

They promised work soon after training, promised a decent Unit, promised equitable treatment, and failed to deliver on all counts.

Had they told my Husband hed be waiting til February when his official date of hire was months previous, he most likely would have gone elsewhere.

Had they told him that after said wait, he was to be assigned a filthy dump of a truck that shook like a dog crapping razor blades, he would have told them to bugger off.

Had they informed him that even after all this, while his actual date of hire isnt the time they count him as an employee (yet he was getting paid very little, while the trainer he was working with made team mile pay) well, you get the idea. This is all information they keep you in the dark about until you have no choice but to move ahead because youre already in deep.

A similar process is also notoriously used to produce excellent mushrooms---keep them in the dark and feed them a steady diet of sh*t.

(please see above about knowing the rules)
At this point, you make a stand, you get in contact with whomever you have to (The terminal manager, your fleet manager ect) and you get them to take care of it.

I can offer you the same advice: Please see the above.

My Spouse had already accepted the job and started the process. It wasnt a matter of pride, mind you but he had gone to the Vandalia Center and gotten orientated, so he was already in. Accordingly, he was already champing at the bit to get back to work and well aware of having sunk his feet into this commitment.

Whenever I start to work for a company, I personally like to learn all their rules, regulations, and policies written down. Then naturally there are the policies that are not written down, im sure we all know about these in almost any job we have ever worked in. (Sic)

Why do you make this statement here, only to follow it later with this?

Now as for being promised, or told something, I would have to imagine you don't beleive everything that you read, see, or even hear. Especially with this industry, if you have ever spent some time in a truck stop, you would know this. This area is always vague.(Sic)

So in essence, you believe (by your written word, at least you lead one in the assumption) that the employEE should read and pay close attention to rules and regs that are written, spoken, implied as addenda .but said employee shouldnt expect the Company (employER) to honour them inasmuch to adhere to their own word? How very befuddling.

Stuff and nonsense! You should write tax code, not be a trucker. Such a position is preposterous.

If you don't research a company before you join them, how can you hold anyone but yourself responsable for that choice? (Sic)

Considering how one is supposed to get to know the rules on one hand, and yet not supposed to believe what one reads, sees and even hears, what good, really, would this wondrous research offer? Lets also add that as of the date this particular Report was added to this site, there were only two reports available on USA Truck. Both of these echo much of the same, regarding how they deal with their employees pay one of them revisits the whole abandoned truck issue.

Hmmm. where does one go to find out if the instructors are sodomizing the trainees in a trucking company (Thus far, none of the reports I have read on ROR say anything about the trainees getting molested!)? You hear both good and bad about just about everyone out there. If you dont like working for Company A, go to Company B, onward until you find a place you like it s a matter of personal choice. My Husband chose USA and they chose him, so apparently my Husband was content with what he knew. I trust my Spouses decision-making skills. USA was, by far, the worst hed worked for of the big Companies so he moved on.

I knew what I was getting into before I joined on with USA TRUCK,---

----And Im so glad you are content with your choice. As you claim, I am a very new driver in this industry, I will say that much., so perhaps you arent familiar with the possibility that there is better out there. Or perhaps youre content with the futility that is USA Truck. Whichever the case, I wont impugn your choice. I am unacquainted of your inspiration and I am indifferent.

I know I wouldnt use an ad hominem-type of query to bring anothers logical process into question at the outset, though.

Perhaps USA was at a slump around the time my Hubby started there. Do you honestly expect that missing receipts and gaps in pay or miles is acceptable? If so, USA really is the Company for you. Redmon ONeill will give you a gold star and a smiley on your next check stub. Right over the total that equates you with less than you deserve.

---did you?

Apparently not, because even USA Truck cannot honour their own agreements. Silly me, assuming theyd be decent enough to shoot straight from the hip, and do as they said they would do! My husband fulfilled his end of the bargain; he treated them fairly and decently.

They didnt even pay me for the time it took for me to detail their Rig it looked like new inside and out when I was done with it, but they did take the time to snatch money from my Husbands account when they claimed he abandoned it, which he did not.

I cleaned it out and they set an appointment for him to deliver it, but for some reason they came and collected it a day early (dont bother telling me how there was most likely someone waiting on the Rig as an excuse for the early collection of it the service process wouldnt be hampered by a single nights wait. Aside from that, they shouldnt be so keen on snapping up new recruits if these poor guys cant have a Unit upon hire and completion of the training process.). They wouldnt turn over his pay until they got the key for it which I can understand. The Rig was their property and as such, they certainly deserve what is theirs. My problem with them is that they took something from my Spouse, which was not theirs.

They had escrow money set aside (which they kept the interest on), they agreed that he could drop the Rig off on an appointed day, they spent the money to send a truck to come get the Rig a full day early, they took the pay and escrow, then they tried to further bill my Husband for expenses that they created. It wasnt going to work that way we got some back, but not what we felt what we deserved. This report is to let others who might be looking into a job with a shady company like USA Truck know how it treats its employees, and arms them accordingly to make a sound, informed decision.

But whats the point in setting up an appointment for someone to deliver it, then having it taken a day early when they could have gotten the Unit and its key in one fell swoop? Luckily I had cleaned it out and took out all his things; otherwise my Hubby would have been out several appliances and most nearly a grand in pay. Compared to some he got off pretty light. At least, he didnt get physically attacked like that other poor fellah.

USA Trucks recruitment and training process is barely a step above predatory. They promise miles and good pay with a somewhat decent benefits package, but fail to tell you that youre going to have to eat a lot of crap and cheat your logs just to get a portion of the miles. Down-time is a problem, service is miserable---my Hubby was a diesel mechanic before he got into trucking, and he had some interesting things to say about the aptitude of some of the mechanics. It took days to get in for a SCHEDULED B service

The dispatch couldnt give decent directions if they were natives of the city youre lost in when you need them if you can actually get a live person. My hubby had to sit on several loads, so cancelled his home-time to make money so we could pay bills. If theres a nightmare-trucking story out there, you can bet its got something to do with USA Truck.

Most of the bigger logistics companies arent in Trucking for the sake of transportation any more, anyway theyre out to sell trucks more than anything.

Forewarned is fore-armed
Honestly, whod wanna pick a fight with a four-armed person?!
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#12 UPDATE Employee

USA TRUCK

AUTHOR: Fried_meatloaf - (U.S.A.)

I am an employee for USA Truck. I took my training through c1 in fort wayne indiana, passed and signed on. I have been with USA since 07/04/06. I am a very new driver in this industry, I will say that much. I have learned a few things about large companies. They seem to get caught up in their own red tape almost every single instance. It's hard for alot of people to fully understand how to deal with this sort of thing. Even harder to know how is being patient enough to make things happen. I don't think that it was right the way that you were treated, nor do I feel you were in the wrong. However when it comes to dealing with large companies on a level like this, you have to think outside the box. I have been to our terminals, and I have heard many of stories. Some true, others totally fabricated. Whenever I start to work for a company, I personally like to learn all their rules, regulations, and policies written down. Then naturally there are the policies that are not written down, im sure we all know about these in almost any job we have ever worked in.
There are people in this company who come right out of school and get into a brand spaking new rig, and have no problems. Then there are also others who receive their rigs, and you wonder if it will fall apart before you even step on the railing to get into it.

Yes, its rather daunting, and very hard for people to grasp the concept that not all trucks are the same. Not all people will get a new truck. You have to weed out the older trucks to get newer truck in your line, makes sense to me at least. Therefore as USA TRUCK is primarily a training company, for the most part from my experience and what i have seen, the newer drivers receive the older trucks. This being because the older trucks have already paid for themselves ten fold, and if they wreck one and lose it, its not such a financial burden to the company. The fact that they did not clean the truck, or should I say TBA (To Be Assigned) was a failure on their part to do what is required of them in their own policies. (please see above about knowing the rules)

At this point, you make a stand, you get in contact with whomever you have to (The terminal manager, your fleet manager ect) and you get them to take care of it.

My first truck was a freightliner columbia, it was a decent running truck, it had its problems, and i drove it till it died. My next truck is one of our internationals, it very seldom has major problems, and is well maintained. Both trucks were clean and runnable. So I am thankfull I never had to experience such a thing. I am not certain if it is the timeframe where they may have implemented new procedures or who knows what else.

Now as for being promised, or told something, I would have to imagine you don't beleive everything that you read, see, or even hear. Especially with this industry, if you have ever spent some time in a truck stop, you would know this. This area is always vague. I was promised 2500 miles min per week, and home time, benefits, the works. I beleived i would get about 2000 miles per week, on average mind you. Home time is what it is, they require a minimum of 2 weeks, you get 2 days home, and every week there after you obtain one day per week, up to 5 days home. Benefits, they are not the best, and need improvement. If you don't research a company before you join them, how can you hold anyone but yourself responsable for that choice? I knew what I was getting into before I joined on with USA TRUCK, did you?
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#13 UPDATE EX-employee responds

I know what you mean, Vera these people just don't care.

AUTHOR: Jeff - (U.S.A.)

Everyone should just avoid this dog of a corporation. I signed up with these morons at the C1 professional Training Cntr. in Feb. They let me sit around for a month after obtaining my CDL then they called me & told me to come to the Vandalia terminal for the orientation. The address the woman gave me over the phone was wrong and I spent over an hour looking for this place on the other side of town. The directions to shippers & consignees were always wrong and the dispatcher I had really could've cared less about it. He even told me that it's just a normal thing and it happens all the time. It's nothing to them to get lost in an 80,000 lb. vehicle that's over 65 ft. long because they're not dealing with it.
You have to fight with the shop tooth & nail to get any kind of service done and even when you can get them to do it it takes several hours and they don't often fix the problem.
My rate was supposed to have been .27 CPM, but when the checks started coming in it worked out to around .13. I never found out what the problem was because most of my statements were never mailed to me.
Needless to say, I no longer work for this outfit. Anyone considering driving for this company should be prepared for a whole lot of frustration and utter nonsense.
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