• Report: #442572

Complaint Review: USA Wallpaper

  • Submitted: Fri, April 10, 2009
  • Updated: Wed, March 28, 2012

  • Reported By:Bloomfield Indiana
USA Wallpaper
2419 East Perkins Ave. Sandusky, Ohio U.S.A.

USA Wallpaper BEWARE USA Wallpaper--Charged card, order cancelled, no response to multiple requests for refund USA Wallpaper Sandusky Ohio

*Author of original report: No, you did not provide "customer service"

*REBUTTAL Individual responds: For the Record

*Author of original report: UPDATE - OHIO ATTORNEY GENERAL LAYS SMACKDOWN ON USA WALLPAPER DECORATE WITH STYLE TAMMY BILLINGS

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On Jan 12, 2009, I ordered 3 rolls of wallpaper border from the USA Wallpaper website. I received an order confirmation email on Jan 13, 2009.

On Jan 14, 2009, I received an email from usabrenda@accnorwalk.com, telling me that my order was on backorder, with an expected ship time of 1-2 weeks. I replied to that same email address, asking if it was common practice for them to charge a credit card when an order was backordered and not shipped. I order lots of things online, and am accustomed to companies not charging my card until the order ships. usabrenda@accnorwalk.com responded:

"In reviewing your order I see that the pattern selected is not one that we stock in our personal warehouse, but rather ships directly from the supplier to you. Since this is the case, our policy is to charge at the time your order is processed due to the item being shipped from an outside warehouse. Your order can and will ship at any time, usually without immediate notice to us."

At the end of January, I called in and asked them the status of the backorder. I was then told that it was going to be another 2 weeks. As I was not willing to wait any longer, I verbally told the rep that I wanted to cancel the order, and wanted a refund. She told me that I would be receiving a cancellation confirmation email.

9 days later, On February 9th, I did receive a cancellation confirmation from usalynnem@accnorwalk.com. In that email, it says

"If you wish to check on a pending credit, please email your inquiry to
usabeckie@accnorwalk.com"

So on February 27th, I wrote to usabeckie@accnorwalk.com, asking the status of the refund.

To date, I have received no reply from usabeckie.

On March 7th, I forwarded the email I had sent to usabeckie to usalynnem@accnorwalk.com. I told her I had had no response, and asked her if she could assist. Lynne M was a very nice lady, but unfortunately for me, not much help in my case. She confirmed that my order had been canceled on 01/30/09. She also told me that it could take up to 2 months for a refund to be issued, whether it was a debit or credit card. I had paid with a debit card, and found that hard to believe, as I knew from past experience that my bank processes this type of thing very quickly.

I got busy during the month of March, and left this pending until I had time to deal with it. At this point, I had already invested far more in terms of time than the $47.00 and change that the order had cost me. But it is indeed the principal.

On April 3, I called the customer service number listed on the website again. This time I spoke to a lady named Monica. Another nice lady, but another case of no help. Monica looked at the notes on my account, and told me that she could see that refund requests had been made, but that so far, there had been no response by the accounting department. She put me on hold, then came back and told me that she had tried getting ahold of the accounting supervisor, but that the lady was not picking up. Monica and I agreed that she would contact me via email before the end of the day to update me on my situation.

Monica did as she promised, however, there was a slight mix-up in what my situation was. Once I responded in email and reminded her of why I had called, she let me know that she had, indeed, made the accounting department aware of my situation. Quoted from that email:

"I am so so very sorry that I had sent you the wrong email response. I most certainly sent an urgent request onto the accounting department on your behalf, and unfortunately, I still have not heard anything back from them regarding this. I have just sent another urgent email to the accounting department manager and let her know that your plans are to dispute if this is not immediately. Again, I apologize."

And that is the status of as of today. I am going to my bank this afternoon. A representative there with a lot of experience beleives that she can get it chargedback, even if it was on a debit card.

I am also posting this to Rip Off Report in the hopes that no one else gets taken by USA Wallpaper. I am also going to report them to the police department for theft, to VISA for theft, and to the FCC for theft.

In short...just don't order anything from USA Wallpaper. They are credit card scammers.

Disgruntled
Bloomfield, Indiana
U.S.A.

This report was posted on Ripoff Report on 04/10/2009 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/USA-Wallpaper/Sandusky-Ohio-44870/USA-Wallpaper-BEWARE-USA-Wallpaper-Charged-card-order-cancelled-no-response-to-multiple-442572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

No, you did not provide "customer service"

AUTHOR: Disgruntled - (U.S.A.)

To say that you provided customer service for "both sides of the fence" is laughable, at best. 

Not only did you never respond to my inquiries trying to get my money back, but there are multiple other instances of you failing to communicate mentioned on the internet as well.

If your job consisted of ripping people off, then you did it well.
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#2 REBUTTAL Individual responds

For the Record

AUTHOR: beckie - (United States of America)

For the record, I, Beckie Lombardy was an employee of the company this consumer complained about. I was not an accountant for the company, nor did I have any control over the company's funds at any time. I was not a partner. I did work to resolve customer issues, as amember of management and with entities such as the BBB and Attorney General, but that was a task I was assigned. I was only a paid employee trying to do a good job for both sides of the fence. I was laid off from that company as their financial troubles continued in June of 2009. I had no power to authorize refunds or shipments for any consumer at any point, although I did work to resolve issues pertaining to customer complaints. I was dependent on other employees and the CEO to issue refunds.



Regards,

Beckie

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#3 Author of original report

UPDATE - OHIO ATTORNEY GENERAL LAYS SMACKDOWN ON USA WALLPAPER DECORATE WITH STYLE TAMMY BILLINGS

AUTHOR: Disgruntled - (U.S.A.)

Just an update for anyone else who has been taken in by the scammer known as Tammy Billings, dba USA Wallpaper, Decorate with Style.

3.5 months after I requested a refund, it hit my card today. It seems that while the associate scammer, Beckie Lombardy, cannot manage to issue refunds when I ask, or when the Toledo BBB contacts her, she can manage to issue one when the Ohio State Attorney General's Office comes calling.

Within a week of getting my online report to go through, I was contacted by the OSAG, and a scant few days later, they forwarded me an email from the rip off artists aka USA Wallpaper.

So the moral of the story is, if you have asked for a refund, and USA Wallpaper starts giving you the run-around like they do to everyone, do not listen to their stories about how long it takes USA Wallpaper to do a refund, or how they have forwarded your request to the USA Wallpaper accountant, Beckie Lombardy.

Do not wait around, just go straight to the OSAG website and file a complaint against them for Internet Fraud.

A word to the wise: The first time I tried using the OSAG website, my complaint did not go through, even though I finished well within the 60 minutes they give you to do so. Which meant that I had to re-create everything again. It would be a good idea to copy the information, in case you have the same failure that I did.
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