- Report: #198202
Report - Rebuttal - Arbitrate
Complaint Review: USAA Bank
USAA Bank10750 McDermott Freeway San Antonio, Texas U.S.A.
USAA Bank RIPOFF FROZEN ACCOUNT POOR CUSTOMER SERVICE STAY AWAY San Antonio Texas
*Consumer Comment: USAA Helpful? Get Serious
*Consumer Suggestion: FAX IT TO THEM....
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"They can't find it, please re-mail it"
Was sent Priority Mail (not sure if there was a signature, just a date/time of delivery"
Facts? Not sure what you mean, I got account, made deposit, used my debit mastercard a few times, and that was the end of it. Said they needed additional information (specifically, the PATRIOT act, which is bulls*it anyway) and the information they needed was simply a drivers license and social security card, ok great, I have both, where do I mail to? They gave me an address in Texas to send to, so I did, and included my account number and member number on the same page, this was sent almost 3 weeks ago, giving 3 days mail time + 5 days "mail room/processing time" this is more then enough time for them to have received it. Even the customer service rep admitted "they don't always forward the document to the correct department". So I am supposed to just wait ANOTHER 2 weeks for their unorganized mail room to redirect a new letter to the right person who needs it to reactivate my account?
Las Vegas, Nevada
This report was posted on Ripoff Report on 06/26/2006 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/USAA-Bank/San-Antonio-Texas-78288/USAA-Bank-RIPOFF-FROZEN-ACCOUNT-POOR-CUSTOMER-SERVICE-STAY-AWAY-San-Antonio-Texas-198202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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