I contracted this company to deliver my vehicle in November of 2011. The vehicle was to be delivered from NJ to California. The company repeatedly delayed transport of my vehicle and with each postponement neglected to provide me with a concrete pickup and delivery date for my vehicle. The contract stipulates that the car must be picked up within 14 days of the on or about originally scheduled date. In my case, they exceeded this timeframe.
During one of my calls, the USAA said that if I paid an extra $100 beyond what was contractually agreed to, I might be able to expedite my delivery. This was offered to me as a helpful tip, nevertheless it caused me some concern as it was different than what was agreed to and so I called another vendor to find out if this was commonplace. During this call I found out that this was
not commonplace, in fact this other vendor had never heard such a thing. I also found out that USAA Logistics had approximately 22 complaints filed against them in the past month and further I found that USAA Logistics had posted my request on the transport pickup board and according their notes indicated I was to pay the driver $1,000 upon delivery, not the $575 agreed to in the contract. Basically what this meant is I would be held hostage by the driver of my car when it arrived in California and would have been forced to pay the driver the $1,000 if I wanted my car. I called USAA Logistics and confronted them with this and the customer service agent proceeded to berate me, calling me a baby, swearing at me, and then eventually hanging up the phone on me like the coward he is. When I called back, he insisted that I had cancelled the terms of the contract, which I had not done (and further which is actually required to be done in writing as per their own contract). So, in fact my contract is still in place though the company will no doubt fail to honor the terms of it as they are gutless and corrupt. Needless to say, the absolutely atrocious level of customer service coupled with its complete inability or desire to live up to its own commitments makes this company the vilest, lowest, most floundering, despicable company I have ever had the misfortune to work with.
I read that the company has been in business for years; but I simply cannot believe a company that operates in this fashion is legitimate. Please avoid it at all costs. The only justice that can be done is to see this company closed down and the owner imprisoned for fraud.