• Report: #996913

Complaint Review: USAA

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  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 14, 2013

  • Reported By: John D. in CA — lincoln California United States of America
USAA
p.o. box 33490 san antonio texas Internet United States of America

USAA USAA Claims Dept good insurance that disappears when needed Internet

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We sustained a flood on Nov. 29 2012 damaging comic books collected as a child, a wedding dress, valuable books and other items in the home we rent.Total damage was 1/3rd what our coverage is for so we thought great. We won't lose any thing and we can get it replaced quickly so we started the process of inventory of all items lost.
We worked on 250 items taking photo's proving damage, labeling photos and then the process of verifying prices. The amount of work for the comic books was very time consuming. We stuck with it loosing just under 10k in goods. We during all this, over the 3 weeks it took to get the information, we tried repeatedly to contact our adjuster. He would not return any calls we made to him. We were not happy but dealt with it.
When it came time for the adjuster to contact us he posted to our account the list with depreciation of the items which fortunately we have replacement cost insurance. After telling him we refused the settlement offer for LESS THAN HALF of the value of items, he called and explained thats just how we payout loss like this.
 We are STILL working on a settlement but lost faith in USAA. So much for the time I spent in the service protecting the young man who when we spoke said he never was in the military. I guess i will contact my insurance commissioner and the attorney general in the state I reside.

This report was posted on Ripoff Report on 01/14/2013 07:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/USAA/internet/USAA-USAA-Claims-Dept-good-insurance-that-disappears-when-needed-Internet-996913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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