- Report: #237597
Report - Rebuttal - Arbitrate
Complaint Review: USAIRWAYS
USAIRWAYS4000 E. Sky Harbor Blvd. Phoenix, Arizona U.S.A.
USAIRWAYS Charged Credit Card After Online Booking Declined Reservation 4000 E. Sky Harbor Blvd.Phoenix Arizona
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After about an hour on the phone with her she said the cheapest flight would be approx $4500.00 for the 4 tickets, in which I informed her that was to much and declined to accept.
So the next morning I made a reservation on United Air for the flight to Puerto Rico, knowing that my attempted reservations had failed. United immediately informed me the reservation had been accepted and issued me a confirmation number via email.
This morning I got my billing statement from my credit card company and the charges that the USAIR online reservation system informed me was not accepted -- have appeared.
I called USAIRWAYS this morning, first customer service and talked to Virena and she informed me I had a reservation and I informed her it was not accepted online and this was the first I heard about any confirmation, and that the online system had not accepted the reservation, and that's why I called her. She insisted on giving me a confirmation number, she then transferred me to International and a very rude supervisor Ed #5CS told me tough, that it was my responsibility to check reservations and that I would be charged, and would not listen to my story of the system not accepting my credit card.
I did not make a reservation at USAIR as all attempts to do so were truncated by their system.
Manitou Springs, Colorado
This report was posted on Ripoff Report on 03/01/2007 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/USAIRWAYS/Phoenix-Arizona-85034/USAIRWAYS-Charged-Credit-Card-After-Online-Booking-Declined-Reservation-4000-E-Sky-Harbor-237597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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