- Report: #958471
Report - Rebuttal - Arbitrate
Complaint Review: USAir
USAir4000 E. Sky Harbor Blvd. Internet United States of America
USAir US Airways Stay away from USAir! Customer service is ignorant and incompetent. Customer relations are worthless. Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Stay away from USAir! Customer service is ignorant and incompetent. Customer relations are worthless. I'm a Silver Preferred member and will never fly USAir again.
My wife needed four segments to maintain her Silver Preferred Trial. Customer service recommended and booked us a flight from PHX-SFO-LAS-SFO-PHX in a 10 hour period to get her the segments she needed. We ONLY needed the segments. We took the flight and never left an airport!
Two of the segments were on United flights so I called two additional times total of three calls) just to make sure the United segments would qualify. Each time I was told that it would qualify and accomplish what we needed.
We spent $600 and a whole night flying nowhere to keep her status. Now they say those segments don't qualify and she lost her status. They lied to us three times, took our money and took her status.
Attempts to contact them by email (the only way possible) results in form letter denials. Customer relations won't respond. No one is accountable for the erroneous actions of the customer service reps.
I have never been treated this badly by a company. The worst part is that I'm one of their good customers. Is it so hard to be accountable to your customers? Why not just do what you say you will? I provide search engine optimization services to over 300 businesses nationwide. That's my business. Maybe they don't understand that SEO works both ways. So it begins! Stay away from USAir!
This report was posted on Ripoff Report on 10/22/2012 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/USAir/internet/USAir-US-Airways-Stay-away-from-USAir-Customer-service-is-ignorant-and-incompetent-Cust-958471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.