• Report: #901802

Complaint Review: USBI

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  • Submitted: Sat, June 23, 2012
  • Updated: Sun, July 01, 2012

  • Reported By: liliam — CHULA VISTA California United States of America
USBI
Internet United States of America

USBI QCC DBA CENTURYLINK USBI CHARGED ME WITH A LONG DISTANCE I DO NOT AUTHORIZED Internet

*Consumer Comment: Truth

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SBI charged  me on my AT&T phone line, with long distance services that I never authorized. My AT&T services do not have Long Distance Services.  AT&T customer services said me that I need to contact that company to cancel this services. But when I tried to call them, they hang up the phone. 

This report was posted on Ripoff Report on 06/23/2012 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/USBI/internet/USBI-QCC-DBA-CENTURYLINK-USBI-CHARGED-ME-WITH-A-LONG-DISTANCE-I-DO-NOT-AUTHORIZED-Internet-901802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Truth

AUTHOR: The Truth Hurts - (United States of America)

All of the RBOC phone companies (Regional Bell Operationg Carriers) are required to allow companies to rebill.  They are not the piranhas here.  The USBI's, they are also rebillers from other companies who can hide behind them, which is annoying, but it's all legal. 

You do have to call the phone number on your bill for USBI, they normally will cancel it immediately and credit you back at least 30 days.  People do often pay for this for many months before noticing it.  It's almost always on the back page of your bill, USBI, USI, ESI, they will charge you for LD, Voice Mail, all types of things that you already have with the company that is mailing you the bill.

I know that seems confusing, but they have to allow that rebilling.

Good luck, try calling that number again, the number associated with USBI, not the phone company. 
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