• Report: #99512

Complaint Review: USBI/One Call Comm

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  • Submitted: Mon, July 19, 2004
  • Updated: Thu, July 29, 2004

  • Reported By:Independence Missouri
USBI/One Call Comm
PO Box 3141 Carmel,, Indiana U.S.A.

USBI, One Call Comm ripoff Fraudulent Billing Carmel, Indiana

*Consumer Suggestion: ZPDI UK Calls

*Consumer Comment: Same number billed to my phone 6/17, 6/18/04

*Consumer Suggestion: USBI is also known as ZPDI, ESPI and Billing Concepts.

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Received my phone bill from SWB, and there was a charge from USBI on behalf on One Call Comm. The charge was for a supposed call made on 06/11/04 at 4:35am to Untd Kingd at 442073350525 for 20 minutes at a cost of $45.43 + 1.36 tax. Will be contacting USBI, One Call Comm, Better Business Bureau, and any others I can think of. This is an outrage!

Hopefully together we can stop this.

Vickie
Independence, Missouri
U.S.A.

This report was posted on Ripoff Report on 07/19/2004 05:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/USBIOne-Call-Comm/Carmel-Indiana-46032/USBI-One-Call-Comm-ripoff-Fraudulent-Billing-Carmel-Indiana-99512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

ZPDI UK Calls

AUTHOR: Sue - (U.S.A.)

All of you affected by what appear to be calls you did not make to the United Kingdom may very well be victims to modem hijacking. This problem usually occurs with dial-up. Here is how it works and ZPDI and its other names have been alerted to the problem by Utility Consumers' Action Network (UCAN): 1) Victims connect to the Internet with their own ISP 2) Victims click X's to remove pop-up box ads 3) Local phone bills start showing what appear to be long distance or international call charges billed by ZPDI in behalf of some small telecom provider no one has ever heard of. 4) Later, it is discovered that victims' ISPs were hijacked and rerouted to distant places via an auto-dialer mechanism. The internationally charged call time from this operation is not disconnected until victims disconnect their Internet service. 5) Victims have reported that they never entered any adult entertainment sites, never entered any sweepstakes or viewed ads related to them. 6) Victims end up with charges on their phone bills. Victims of this modem hijacking with bills for UK or Solomon Island calls, should email Billing Concepts in San Antonio, TX and ask to have these charges credited on their phone bills. If you experience problems in this endeavor, email [DELETED] with exact billing information. I will need to validate your case and then contact ZPDI. Don't forget to alert your state's Public Utilities Commission.
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#2 Consumer Comment

Same number billed to my phone 6/17, 6/18/04

AUTHOR: Judy - (U.S.A.)

I just read this report, after filing my own report on ZPDI. The number she listed is the same number on my bill 4 times! There has to be something connecting that number to the scam they are running!
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#3 Consumer Suggestion

USBI is also known as ZPDI, ESPI and Billing Concepts.

AUTHOR: Sue - (U.S.A.)

You might want to try the following:

1. Call our local carrier and ask for 3rd party billing. Explain that you are disputing this charge as unauthorized and as one for which you adamantly deny making. Also look on the back of you phone bill to send a certified return receipt dispute letter with Cc to your local PUC, the FCC, USBI and the FTC.

2. Call the Regulatory Affairs Division and fax dispute letter
Direct Phone: (210) 949-7405
Fax: (210) 615-0877
Toll Free #: (800) 460-9701 Ext. 7405

3. Call your local Public Utilities Commission and ask someone to help you, if needed. But, do not accept a reduction/discount in the amount you owe if you or a family member had nothing to do with the charge.

USBI calls itself a "billing agent" only. But, you will find it difficult to reach the actual telecom companies that are using it to bill you via your local carrier statement.
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