- Report: #1080053
Report - Rebuttal - Arbitrate
Complaint Review: USDirect Express/Comerica Bank
USDirect Express/Comerica BankDallas, San Antonio, Texas USA
USDirect Express/Comerica Bank UnAutherized Debit of $999.35 , SSD Card, Rude Service, Run Around, Stalled from First Reported untill my 10 day deadline. 1 month waiting. Dallas, San Antonio Texas
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First let me make it known that the Direct Expresses website states Recommended by The Soc Sec.Admin. for those on Soc. Sec. Income or Disability. and Also the same Recommendation is on The SS Adms web site. They are suppose to be SAFE and SECURE, FDIC Insured. We had an Unaurthrized Debit of $999.35 taken off our D.E.Mastercard on Aug 4th 2013. We were on vacation at our cabin in Mtns. I went to buy groceries, gas, the usual camping supplies on Aug 7th but when I went to use my card my Bal was $00.00. When I called customer service at D/E she was rude, questioned me like I was lying. Finally she took my report, cancelled my card and issued me another one. I was told she would send out paperwork to fill out and get it back to them with in 10days in order to recieve a provisional credit of my money. It could take up to 45 days to investg my complaint. I recieved a letter from them yesterday (8-28-13 stating Their Investigation indicates I entered into an agreement with a merchant and the transaction was processed in accordance of that agreement. That Merchant was DIRECTV out of California. I tried to tell them my only dealings with Directv was I had paid a few monthly bills for a elderly family member and used my Debit Card. That of course ment I had to deal with Directv. Another Letter of Dispute, When I spoke to a lady in billing she was very helpful in her information. She told me "Direct Tv keeps every credit and debit card Information on file of every-one who has every called and make a payment on line or by phone. EVERY CARD even if you are not the account holder. I have supplied doc's of billing statments stating Account Holders Name but it has My last 4 numbers and expiration date. Direct Express said because I had made more then 3-4 payments without dispute that its my fault. Bottom Line This is a rip off from Direct Express, Direct TV and Comerica Bank. I have filed a complaint with BBB of Tx , Calf. and FDIC Ins. Company. I recieved notified that all three are investagating. The main one is the FDIC.
This report was posted on Ripoff Report on 08/29/2013 06:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/USDirect-ExpressComerica-Bank/Dallas-San-Antonio-Texas/USDirect-ExpressComerica-Bank-UnAutherized-Debit-of-99935-SSD-Card-Rude-Service-Ru-1080053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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