- Report: #972321
Report - Rebuttal - Arbitrate
Complaint Review: U.S. Directory TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. U.S. Directory Internet Yellow Pages national online search directory featuring listings for millions of businesses throughout America. U.S. Directory provides advanced features, benefits to deliver results users expect. U.S. Directory committed to providing consumers with greater access to relevant products, services on local searches. U.S. Directory strives to guide consumers to information needed in find local businesses quickly & easily.
USDirectory.com, LLC/U.S. Directory Internet Yellow PagesPO Box 810625 Boca Raton,, Florida United States of America
USDirectory.com TRUSTED BUSINESS REVIEW: USDirectory.com clients feel safe, confident, & secure when doing business with USDirectory. USDirectory dedicated to client satisfaction, exceptional client experiences & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: USDirectory.com recognized by Ripoff Report Verified™ as a safe business service.
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One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "USDirectory.com truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the customer happiness team shows us. They are serious about meeting commitments, and deliver on their promises.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Kimberly Chin during an onsite inspection held by a third party verification company with no biases toward US Directory. US Directory is a marketing and advertising company that specializes in providing affordable services for small to medium size businesses nationwide, "the main goal for us is to do local advertising for businesses, and for them to increase their customer base." US Directory prides themselves not only on how affordable their services are, but the advancements they have made technologically to adapt their advertisements to mobile apps.”
Their client base is collected through various marketing companies that perform outbound solicitation. During these outbound solicitation the benefits of advertising with US Directory are explained, and the information of potential clients who expressed interest in their services are then given to US Directory. After the initial interest develops into a professional relationship, "we take the next steps from there and create web pages that will differentiate them from the competition. As soon as they come on board they automatically get huge exposure. Our network consists of over 250 sites. Included in that network is both mobile apps and websites so the client gets exposure from people searching for services related to the services their business offers.”
US DIRECTORY CUSTOMER CARE & COMPLAINT RESOLUTION
During the onsite interview, Brian Garcia was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Garcia went on to explain that the most common complaint against their company involves the communication difficulties that can arise when working with small to medium sized businesses, "because we don't have a tangible product, most of our clients are old school and aren't very savvy in marketing. They know their business, they know their trade, but they don't understand exactly the value behind what we're doing." While this can be a rough spot for the company, when US directory is able to show their clients the affect that having professional marketing can do for their company they are pleased, "when we sit down to explain it, log them into their page, and show them their traffic reports it's fairly impressive.”
Mr. Garcia then went on to explain that following up with a client after a complaint is a priority for US Directory, "we've made a lot of changes recently customer service wise. A lot of these used to be outsourced, but we took everything inhouse to make sure every problem was in front of our face so we can deal with it right away.”
When asked to comment on complaints posted on Ripoff Report's website Mr. Garcia described the training protocol of the sales staff, as most complaints were directed towards their practices, "we've added a bunch of layers of security to ensure that everything is done right. We've gotten everything on lock down to make sure that everything is said upfront." Mr. Mishovsky went on to assure future clients that, "we are a quality company. We have a very very high level of security. Everything is 100% owned by us, and we don't outsource anything." Mr. Garcia also noted that US directory is Google adware certified.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Garcia stated, "we've put a huge emphasis on customer service. We do constant meetings with everybody to make sure that we are nipping any complaints in the bud. We are implementing whatever we need to make sure it's dealt with at that moment in time." Mr. Garcia emphasized the importance of training for the staff, and how they are able to learn new effective tools to create a better business model.
US Directory is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Garcia further explains by stating, "for us it's a positive step to emphasize our priority on customer service, now we don't have anything falling through the cracks.”
STATEMENTS FROM THE TEAM AT US DIRECTORY
"It's really pretty simple, USDirectory's sole focus is delivering customers to your business. We put our expertise to work for you in local online marketing. And most importantly, we make doing business with USDirectory easy and affordable.
We are one of the top platforms for helping small businesses create an online presence and get found by the millions of US consumers who are searching for businesses in their local areas. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions. USDirectory.com's team say their motto is: We manage your online marketing, so you can run your business! USDirectory.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "USDirectory provides a very positive work environment. Opportunities for suggestions and improvements are encouraged. Management is truly concerned about our contribution to the company and about providing growth opportunities for us.
U.S. Directory Internet Yellow Pages is a leading national online search directory that features listings for millions of businesses throughout the United States. Only U.S. Directory provides advanced features and benefits to deliver the results users expect.
U.S. Directory is committed to providing consumers with greater access to relevant products and services on their local searches. We strive to guide consumers to the information they need to find local businesses quickly and easily.
As a result, merchants benefit from prime, targeted exposure to thousands of potential customers. Merchants on U.S. Directory receive priority placement of Preferred Business Listings above the standard listings, a complete 5-page Promo Website, and listings viewable on top search engines and directories at no additional cost.”
Ripoff Report was pleased to learn that USDirectory.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
HOW DOES USDIRECTORY.COM WORK?
USdirectory.com uses a combination of categories and keywords with geographic indexing technology to provide relevant search results to local shoppers and buyers looking for businesses, products and services. USdirectory.com links buyers and sellers.
Basics of Searching for a Business
The Search Business tab lets you find businesses based on the name, the type of business, or the products and services they sell and/or provide.
- Enter a business name such as "Miami Towing" or just a type of business such as Towing or Towing Services; or enter keywords such as car repair, jump start or local towing.
- Enter a city or ZIP code under the corresponding field and select the state. If you would like to search in a wider range select the range in which you would like to search.
- The results will provide a list of all businesses that match your search.
The Search People tab lets you search the White Pages
- Find a person by his or her full or partial name.
- Use "Reverse Phone" to find out who owns a phone number.
- Find out who lives at a particular address using "Reverse Address”.
- Get area and ZIP codes.
The City Guides tab takes you to a city-based search.
- Obtain current weather forecasts to major cities
- Search for local events and obtain related links
- Get information and maps to featured attractions
STATED IMPROVEMENTS FROM US DIRECTORY
USDirectory.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brandefined has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with US Directory, Ripoff Report is convinced that USDirectory.com is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
USDirectory.com, LLC/U.S. Directory Internet Yellow Pages Frank Martin, Sales Fast-talking, heavily accented & hard to understand guy calls to activate internet YP listing free, then starts upselling, won't let you off phone. My s****.>
Got a call yesterday from a fast-talking sales rep with a heavy Indian accent -- very hard to understand. Basically told me he was calling to activate my online Yellow Pages listing, for free. I told him I'd already done that, but he said it wasn't activated.
He asked me lots of questions about my business - I had to keep asking him to repeat the questions because I couldn't understand him. And he apparently had a hard time understanding me. So I got suspicious of one of those overseas scams where they try to get your credit card into. So I told him I had to go to an appointment and said I needed him to email the info to me so I could run it past the company that manages my SEO and business listings.
When I did, I was told that this is a scam. They run up a lot of unexpected charges on your credit card.
This report was posted on Ripoff Report on 11/21/2012 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/USDirectorycom-LLCUS-Directory-Internet-Yellow-Pages/Boca-Raton-Florida-33481/USDirectorycom-LLCUS-Directory-Internet-Yellow-Pages-Frank-Martin-Sales-Fast-talking-972321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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