USPS United States Postal Service united states postal services Do not hornor insurance even with all supporting documents. Internet

I sent out an ipad and a Sony mp3 player internationally. The package was opened and content is missing when arrived. My friend (recipient) refused the package.

I thought I was fortunate to have the package insured. I filed claim as soon as possible. It took 60 days for USPS to response with a denial. They say I shipped a prohibited item. When did ipad and mp3 player become prohibited item?

The appealing process takes another 7+7 days. First 7 days they send you a letter stating why your case is denied. When they receive your appeal they spend another 7 days denying your appeal.

You have to do it again to Washington D.C. to do final appeal. That's another 7 days at least.

It should be their priority to put out customer's angry and grievance. But since they are government, they don't care.

Oh, by the way, I read from internet that you can't sue USPS in small amount claim court since USPS is a federal agency. You have to sue them in the Federal Court and it is way much headache and harassment to deal with. Guess that's how they lie on.