• Report: #227225

Complaint Review: USPS

  • Submitted: Tue, December 26, 2006
  • Updated: Sat, June 02, 2007

  • Reported By:Sanbruno California
USPS
Commack, New York U.S.A.

USPS - United States Postal Service Mail Fraud False Advertising Commack New York

*UPDATE EX-employee responds: Express Mail versus Priority Mail

*UPDATE EX-employee responds: USPS

*Author of original report: two updates in one

*Author of original report: two updates in one

*Author of original report: two updates in one

*Author of original report: two updates in one

*Author of original report: Another USPS incident

*Consumer Suggestion: Scott, that's not the way it works.

*Author of original report: nail for fraud?

*Consumer Suggestion: Scott, Some tips for faster delivery

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I'm wirting this because our Federal Government or part of it which is the United Postal Service feels they are allowed to rip off the US citizen and since their government are allowed to do it. Here is a Prime Example of what Im mentioning.

They advertise express and Priority mail. Express is advertised at delivery of 2 to 3 business days, and express overnight. Did you know that when you pay the express fee at most post offices in the US, that most of the time they just toss it in the regular mail bin that the 39 cent letters go? And that their only responce when you call the main office who refuses to give a real address states "Express mail theres no guarantee" Why then are we paying for better service then? If I pay for faster service I expect it, and right now our Federal Postal serfice feels they can charge us fees and not give us the service we pay for. Guess what, credit card was used, and my bank follows federal laws so can you say "Chargeback?"

Something needs to be done. WHen parts of our government feels they dont have to follow their own rules, they make. Anyone have feedback on who to contact here Im all eyes.

Scott
Sanbruno, California
U.S.A.

This report was posted on Ripoff Report on 12/26/2006 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/USPS/Commack-New-York-11725/USPS-United-States-Postal-Service-Mail-Fraud-False-Advertising-Commack-New-York-227225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Express Mail versus Priority Mail

AUTHOR: Larry - (U.S.A.)

Scott.

I am a retired Supervisor with the U.S. Postal Service here in Florida. Express mail is THE ONLY SERVICE guaranteed and entitled to a refund if not delivered by the guaranteed time.

Options given by USPS Headquarters due to transportation options for delivery times within the U.S. is either Next Day by Noon or 3:00PM or Second Day by Noon or 3:00PM. Even if the package is one minute late you are entitled to a full refund at your local Post Office. Always make sure you keep your Express Mail receipt for proof of mailing.

For personal tracking purposes you can verify information on your shipment by going to www.usps.com, click Track and Confirm. All Express Mail is sorted in a separate orange and blue Express bag and tagged as such. Priority Mail is also sorted into a separate orange bag an tagged as such.

These two items DO NOT get mixed with first class. As stated prior to my message there are no guarantees on First Class, Priority, Parcel Post, Certified, Registered and etc. Due to the FAA closing airports due to extreme weather the Post Office has no control.

By Law the Post Office, even though not a Government Agency since 1972, can not be competitive in price or own its own fleet of planes. They must use the airlines, contractors, railroad and any other commercial source to move the mail throughout the world. Express Mail refund, yes. Priority Mail refund, possibly but unlikely.

The U.S. Postal Service is the only agency that is self-supporting, receives no Federal tax dollars but is still under the control of Congress. If you require further assistance call your post office and request the phone number to your local USPS Consumer Affairs Office. I hope this helped.
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#2 UPDATE EX-employee responds

USPS

AUTHOR: Bill - (U.S.A.)

I agree that many, many mistakes occur with the USPS each day. And it's unfortunate when you are one of the people involved. Many times, it's the fault of your local Post Office. The most effective way to get results is to contact the Postal Inspectors. They will get to the source of the problem very quickly, I assure you.
And, by the way, the US Postal Service has not been a part of the US Government since 1972 !! They are a separate entity ( hence US Postal SERVICE, no longer Post Office DEPARTMENT ).
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#3 Author of original report

two updates in one

AUTHOR: Scott - (U.S.A.)

The assistant Postmaster from the San Bruno post office apologised to me and my wife and explained that a practice of scanning packages ahead to speed things up has been happening with some of their newer employees and had caught it only becasue the package time that was stated it was delievered was early am when their trucks arent even out, and what tookplace was after the mailman scanned the package to speed things up, left it at the postoffice because the truck was full, and they were going to make sure this wasnt going to happen again. Must have been really convincing, because mailman did it again yesterday on february 27th, 2007 stating they delievered it 7:30 pm, but actually delievered it the 28th at 9:30 am February 28th which I spoke to the postmaster who said they call, and never called back but eddited the delievery info to make it show todays delievery. I really think the checks and balances thing I was tought in elementary school is failing big time. Think some new things are really needed stae wise to make federal responsible. I just dont get it, we have laws yet state and federal aprts of the govenrment feel they dont have to follow?
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#4 Author of original report

two updates in one

AUTHOR: Scott - (U.S.A.)

The assistant Postmaster from the San Bruno post office apologised to me and my wife and explained that a practice of scanning packages ahead to speed things up has been happening with some of their newer employees and had caught it only becasue the package time that was stated it was delievered was early am when their trucks arent even out, and what tookplace was after the mailman scanned the package to speed things up, left it at the postoffice because the truck was full, and they were going to make sure this wasnt going to happen again. Must have been really convincing, because mailman did it again yesterday on february 27th, 2007 stating they delievered it 7:30 pm, but actually delievered it the 28th at 9:30 am February 28th which I spoke to the postmaster who said they call, and never called back but eddited the delievery info to make it show todays delievery. I really think the checks and balances thing I was tought in elementary school is failing big time. Think some new things are really needed stae wise to make federal responsible. I just dont get it, we have laws yet state and federal aprts of the govenrment feel they dont have to follow?
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#5 Author of original report

two updates in one

AUTHOR: Scott - (U.S.A.)

The assistant Postmaster from the San Bruno post office apologised to me and my wife and explained that a practice of scanning packages ahead to speed things up has been happening with some of their newer employees and had caught it only becasue the package time that was stated it was delievered was early am when their trucks arent even out, and what tookplace was after the mailman scanned the package to speed things up, left it at the postoffice because the truck was full, and they were going to make sure this wasnt going to happen again. Must have been really convincing, because mailman did it again yesterday on february 27th, 2007 stating they delievered it 7:30 pm, but actually delievered it the 28th at 9:30 am February 28th which I spoke to the postmaster who said they call, and never called back but eddited the delievery info to make it show todays delievery. I really think the checks and balances thing I was tought in elementary school is failing big time. Think some new things are really needed stae wise to make federal responsible. I just dont get it, we have laws yet state and federal aprts of the govenrment feel they dont have to follow?
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#6 Author of original report

two updates in one

AUTHOR: Scott - (U.S.A.)

The assistant Postmaster from the San Bruno post office apologised to me and my wife and explained that a practice of scanning packages ahead to speed things up has been happening with some of their newer employees and had caught it only becasue the package time that was stated it was delievered was early am when their trucks arent even out, and what tookplace was after the mailman scanned the package to speed things up, left it at the postoffice because the truck was full, and they were going to make sure this wasnt going to happen again. Must have been really convincing, because mailman did it again yesterday on february 27th, 2007 stating they delievered it 7:30 pm, but actually delievered it the 28th at 9:30 am February 28th which I spoke to the postmaster who said they call, and never called back but eddited the delievery info to make it show todays delievery. I really think the checks and balances thing I was tought in elementary school is failing big time. Think some new things are really needed stae wise to make federal responsible. I just dont get it, we have laws yet state and federal aprts of the govenrment feel they dont have to follow?
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#7 Author of original report

Another USPS incident

AUTHOR: Scott - (U.S.A.)

Same post office, different incident. Wifes waiting for medication that was sent priority mail. Didnt even know it at the time as the postman dropped off the mail which I took as he walked away. She was watching and updating the tracking for it when at about 8:00 pm it changed from being shipped to delievered. When I found out it was USPS it hit me (why wasnt it handed to me when the mail came and why is it marked as being delievered?) Checked with neighbors just to make sure there was no mistake. Sure enough no one got anything. This is an on going problem, the post office is paid for services and not delievering, yet accepting payment for it, and now further stealing medication? Posted another complaint with the part of the post office thatclaims to deal with mail theft and fraud and its obviouse if the carrier set it as delievered, their theones who stole it since then never dropped it off. I soke with the police depertment, bank, and basically at a loss since how the heck can you get the postal worker brought up on charges if the only route mentioned is filling out a complaint form that nothing gets done?
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#8 Consumer Suggestion

Scott, that's not the way it works.

AUTHOR: Steve [Not A Lawyer] - (U.S.A.)

Scott,

When doing a chargeback on a credit card, I have never seen an option but to initially do the full amount. Therefore, you would have to dispute the entire amount charged, leaving them unpaid for the delivery they made.

And, you never answered my questions on how it was prepared and shipped. Very important. If you just scribbled the delivery address on it, that explains the delay. All of these speedy shipping tips are also clearly explained on the USPS website. I believe only the overnight domestic carries a guarantee, or money back. I'll check on this.

The disclaimers mean everything, legally. They do not guarantee anything. They clearly state ESTIMATED time of delivery.

Is this really that hard to understand?

If it was just a letter you were sending, why didn't you just send it by first class mail? I don't see much reason to send a letter priority or express. I am assuming it was a letter as you said they should only get 39 cents.

If there was a legitimate delivery problem, file a complaint with the Postal Inspector.
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#9 Author of original report

nail for fraud?

AUTHOR: Scott - (U.S.A.)

Chargeback would be for difference, not full amount. They delievered or actually delievering it regular as its 10 days since it was shipped. It doesnt matter what the small print states, they advertise for service like any company they have to followe the laws. Service was paid for they didnt do, they dont get paid for it, and thats simple. They can try nailing me if they want, theyll lose. To this date I have never lost a lawsuit, and if it came down to it that one started with usps, I doubt theyd be an exception. Only money they are entitled to is 39 cents. Had they delievered the letter like they were paid to do, then they would be entitled to the full amount. And btw, if the bank follows federl law and does a chargeback, then USPS has no say. Its federal as well and only decision higher would be court.
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#10 Consumer Suggestion

Scott, Some tips for faster delivery

AUTHOR: Steve [Not A Lawyer] - (U.S.A.)

Scott,

Be careful when doing that chargeback request. They can nail you for obtaining goods/services without intent to pay. Fraud.

If you read the smaller print on the sign at the post office, and also on the website the delivery times are clearly stated as estimated. NOT guaranteed.

There are many factors beyond the control of the USPS in timely delivery. Weather. traffic delays. Equipment breakdowns. Air delays. Etc.

As far as tossing all mail into the same bin, it gets sorted as soon as it leaves the front counter.

Keep in mind that the way you address the envelope/package can make a big difference on delivery time.

Do you use zip+4?
Do you use a 3 line address format?
Do you print in block letters or use handwriting?
Do you take the time to buy postage and print label online?

Doing all of these things can cut your delivery time in half.
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