• Report: #231358

Complaint Review: USPS

  • Submitted: Thu, January 18, 2007
  • Updated: Thu, December 17, 2009

  • Reported By:Sunnyvale California
USPS
Too Many To List.I Get Transfered So Many Times It Makes Me Sicka Nd Upset St. Louis Missouri, Missouri U.S.A.

USPS Aka United States Postal Service Customer Service Call there customers liars, Dont have any customer service, Curseing, LAZY, Never paid me for there mistake and I have all the proof WHEN WILL THEY BE HELD ACCOUNTABLE, ITS THE US GOVERNMENT Sunnyvale, ST LOUIS MISSOURI, DENVER

*Author of original report: This is crazy

*Author of original report: Me The customer

*Author of original report: Me The customer

*Author of original report: Me The customer

*Author of original report: Me The customer

*UPDATE EX-employee responds: USPS Response and a reply

*Author of original report: USPS

*UPDATE EX-employee responds: Lost or damaged item claims.

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Please I apologize for my improper grammer. But this is something that I SO frustrating. Just call the 800 number. Be a Irate but dont use profanity and ask for a international supervisor. You will understand my frustration. But worst of all. Is when you have evidence to proove you filed a claim and the guy tells you"FU I dont believe you. Thelast time you ever filed a claim was on JAN 3 i dont believe you. I am having a high volume of calls. SO go F off" I honestly cant remember if that was exactly said. But in that form using those words. I told him I faxed the paper work and I told him it was unfair that I dont get my claim because of there screw up and and tha is when he said this to me. I am still not getting service from the via email. Please read below. Thanks.


----- Original Message -----
From: "Kenja"
To: "Support@USPS"
Sent: Thursday, January 18, 2007 9:21 AM
[Incident: 070112-003352]


> Hi Amy,
>
> Just wanted to confirm and make sure you got my previous email. I will be
> anticipating your reply. Thank you so much.
>
> Ken Kurose
> ----- Original Message -----
> From: "Support@USPS"
> To:
> Sent: Tuesday, January 16, 2007 8:13 PM
> Subject: [Incident: 070112-003352]
>
> Hi Amy,

Now I feel like I am getting serviced. I will put in a good word for you. I
honestly do not remember the agents name. I spoke to so many of them. I do
have a couple numbers that maybe in reference to a confirmation number. Here
they are.
126036692
127205411
I do have a reference number from Australlia. that number is 3748538
Wait here is another number I got maybe its a confirmation number.
C030177508
I would really appreciate if you would call but I understand you cant.
Good Luck trying to get to a international supervisor. Im serious. Act like
a customer and watch what happens. If you would like a copy of my complaint
form I will be more than happy to either email or fax it to you. I have all
my paper work here. I appreciate your help.

Regards,

KEn KUrose
408-469-9792

>
>
> Discussion Thread
> ----------------------

> Response (Amy S) - 01/16/2007 09:13 PM
> Dear KEN KUROSE,
>
> Thank you for your reply.
>
> I am unable to call out. I apologize for the behavior and treatment you
> received from us.
>
> I understand your frustration on these matters. If I could assist you
> further I would. However, there is only one department that handles
> international claims and that is the International Department, which I am
> not a part of.
>
> The 1-800 number is where all International Claims are filed and resolved.
>
> I will be happy to document this problem for resolution. However, I need
> some additional information so this can be sent to the correct office and
> you can be contacted. Please reply to this email with the following
> information:
>
> - Agent's name or ID:
> - Do you have a case or confirmation number?
> - Whether you would like to receive a call regarding this issue (There is no
> guarantee that further information can be provided via email.)
>
> If I can be of assistance to you in the future, please don't hesitate to
> contact me. Thank you for choosing the United States Postal Service?.
>
> Regards,
>
> Amy S
> Customer Service Supervisor
>
> Customer (KEN KUROSE) - 01/16/2007 08:56 AM
> This is a copy of the complaint made in AUSTRALIA FILED BACK IN JULY. USPS
> CALLED ME A LIAR AND SAID I NEVER FILED UNTILL JANUARY 3RD! Please
> understand I paid the customer in australia to file this complaint; Just so
> I can get my insurance money back. After getting this. I faxed over a copy
> to John at 303-574-9650. If this is a wrong fax number I do apologize. But I
> got a call back from "John" confirming he got my fax. Shortyl after I got a
> call from someone saying I should be getting something in the mail to fill
> out and then send to USPS in ST louiis Missouri where they will cut me a
> check and send it to me by mail...It's now January. I still got nothing from
> you guys. When I called in DECEMBER the international supervisor told me she
> cant do anything unless i give her a reference number. I was upset because
> you guys should of had this. ON your end. JOHN confirmed to me that he got
> my fax. BUT YOU GUYS LOST IT. NOT ME! After spending 6 to 8 hours over the
> phone, being called a liar, getting told FU and hung up on, getting tossed
> from line to line like a ragged doll. I AM CERTAINLY POSITIVE you would be
> pretty upset. ESPECIALLY WHEN ITS A EMPLOYEE FROM USPS TELLING ME THIS. Im
> sorrry but that is so unprofesinal work ethics dont you think? Then on top
> of that. I am still not getting any of my money because you guys lost my
> paperwork. And on top of that. Im told FU. CAn you see how frustrating this
> is. Its even annoying just typing this email because I can't help but think
> to myself. This is just another conversation where it's going to not be
> solved. Honestly. After being put through all this and if you cant help me.
> Then I will leave this issue. I have all my emals saved and just want
> support from other people on what they think or feel if they were in my
> boat. Im not using any vulgar language like I got FROM USPS. So please if
> you would be so kind. Help me get this situation handled. I as well can
> understand where your frustation is comming from. Getting a email like this
> from a angry customer does not feel good at all. I know how you feel. But
> maybe you can do something about getting better support at the 800 numbers.
>
> As for the "For additional information and assistance you must call
> 1-800-222-1811" I WILL NOT CALL THAT NUMBER AGAIN. This number will toss me
> around for 30 minutes before I actually speak to a supervisor. Who will tell
> me to file the complaint with consumer affairs in San FRancisco and then
> give me not there business number but a fax number. It is EXTREMLY Pathetic
> and I feel SO OFFENDED BY the way I was spoken to etc. Having to go through
> many hours on the phone and making no progress is very UPSETTING. Maybe ONE
> OF THE BEST CS rep can call me.
> Customer Service is always number 1. I would appreciate a phone call if
> possible. Please I insist you try caling yourself and ask for a
> internationl supervisor. Anyway if you could call me I would appreciate it.
>
> Regards
> ken kurose
> 408-469-9792
>
> ----- Original Message -----
> From: "Support@USPS
> To:
> Sent: Monday, January 15, 2007 3:24 PM
> SERVICE EM... [Incident: 070112-003352]
>
> ==================== application File Attachment

> Shortcut to jkl.lnk, 1097 bytes, added to incident
>
> Customer (KEN KUROSE) - 01/16/2007 08:56 AM
> This is a copy of the complaint made in AUSTRALIA FILED BACK IN JULY. USPS
> CALLED ME A LIAR AND SAID I NEVER FILED UNTILL JANUARY 3RD! Please
> understand I paid the customer in australia to file this complaint; Just so
> I can get my insurance money back. After getting this. I faxed over a copy
> to John at 303-574-9650. If this is a wrong fax number I do apologize. But I
> got a call back from "John" confirming he got my fax. Shortyl after I got a
> call from someone saying I should be getting something in the mail to fill
> out and then send to USPS in ST louiis Missouri where they will cut me a
> check and send it to me by mail...It's now January. I still got nothing from
> you guys. When I called in DECEMBER the international supervisor told me she
> cant do anything unless i give her a reference number. I was upset because
> you guys should of had this. ON your end. JOHN confirmed to me that he got
> my fax. BUT YOU GUYS LOST IT. NOT ME! After spending 6 to 8 hours over the
> phone, being called a liar, getting told FU and hung up on, getting tossed
> from line to line like a ragged doll. I AM CERTAINLY POSITIVE you would be
> pretty upset. ESPECIALLY WHEN ITS A EMPLOYEE FROM USPS TELLING ME THIS. Im
> sorrry but that is so unprofesinal work ethics dont you think? Then on top
> of that. I am still not getting any of my money because you guys lost my
> paperwork. And on top of that. Im told FU. CAn you see how frustrating this
> is. Its even annoying just typing this email because I can't help but think
> to myself. This is just another conversation where it's going to not be
> solved. Honestly. After being put through all this and if you cant help me.
> Then I will leave this issue. I have all my emals saved and just want
> support from other people on what they think or feel if they were in my
> boat. Im not using any vulgar language like I got FROM USPS. So please if
> you would be so kind. Help me get this situation handled. I as well can
> understand where your frustation is comming from. Getting a email like this
> from a angry customer does not feel good at all. I know how you feel. But
> maybe you can do something about getting better support at the 800 numbers.
>
> As for the "For additional information and assistance you must call
> 1-800-222-1811" I WILL NOT CALL THAT NUMBER AGAIN. This number will toss me
> around for 30 minutes before I actually speak to a supervisor. Who will tell
> me to file the complaint with consumer affairs in San FRancisco and then
> give me not there business number but a fax number. It is EXTREMLY Pathetic
> and I feel SO OFFENDED BY the way I was spoken to etc. Having to go through
> many hours on the phone and making no progress is very UPSETTING. Maybe ONE
> OF THE BEST CS rep can call me.
> Customer Service is always number 1. I would appreciate a phone call if
> possible. Please I insist you try caling yourself and ask for a
> internationl supervisor. Anyway if you could call me I would appreciate it.
>
> Regards
> ken kurose
> 408-469-9792
>
> ----- Original Message -----
> From: "Support@USPS
> To:
> Sent: Monday, January 15, 2007 3:24 PM
> SERVICE EM... [Incident: 070112-003352]
>
> ==================== application File Attachment

> Shortcut to jkl.lnk, 1097 bytes, added to incident
>
> Customer (KEN KUROSE) - 01/15/2007 08:26 PM
> I'm sorry Amy. I got this language from a USPS Employee of yours. Maybe they
> should hire more people like you. I apologize for my rudeness. Now. I
> understand and am aware my package made it to Australia. Can you please call
> me in regards to this. I don't mean to sound so upset and rude. But
> seriously. I do not want to wait a hour and half just to get bounced around
> being put on hold forever. Can you please give me a number I can call you
> at. If you would like to call me. Please do so at 408-469-9792. I'm sorry
> for immaturity and my profanity. I am just ticked off.
> Regards,
>
> Ken Kurose
> ----- Original Message -----
> From: "Support@USPS"
> To:
> Sent: Monday, January 15, 2007 3:24 PM
> SERVICE EM... [Incident: 070112-003352]
>
> Response (Amy S) - 01/15/2007 04:24 PM
> Dear KEN KUROSE,
>
> Thank you for contacting the United States Postal Service about item number
> CP812252459US.
>
> The latest scan information regarding this item is it was delivered in
> AUSTRALIA at 7:31 AM on June 27, 2006.
>
> For additional information and assistance you must call 1-800-222-1811:
>
> Monday through Friday -- 8:00 AM to 9:30 PM (Eastern)
> Saturday -- 9:00 AM to 7:00 PM (Eastern)
> Sundays & Major Holidays -- Closed
>
> I understand you are frustrated. However, we are not going to assist you if
> you cannot write or talk in a professional manner.
>
> If I can be of assistance to you in the future, please don't hesitate to
> contact me. Thank you for choosing the United States Postal Service.
>
> Regards,
>
> Amy S
> Customer Service Supervisor
>
> Customer (KEN KUROSE) - 01/12/2007 10:20 PM
> I AM NOT EVEN GOING TO CALL THIS f**kED UP NUMBER!! I HAD A POSTAL SERVICE
> EMPLOYEE FROM THIS NUMBER SAY "f**k YOU" AND HUNG UP ON ME. HE SAID "SIR I
> HAVE A HIGH VOLUME OF CALLS AND I DONT BELIEVE YOU" I TOLD HIM "I HAVE PROOF
> RIGHT HERE IN MY HAND' HE SAID "f**k YOU" AND HUNG UP ON ME. NEXT... IT
> TAKES ME 1 1/2 HOURS JUST TO GET TO A INTERNATIONAL SUPERVISOR ON THE
> f**kING PHONE. I HAVE MADE MY ATTEMPTS ALREADY 5 TIMES THROUGHOGHT THE YEAR.
> IM SOOOOO PISSED ABOUT THE CUSTOMER SERVICE LINE YOU GUYS HAVE!!! IT
> SUCKS!!! I DEMAN MY INSURANCE MONEY! YOUR IDIOT PEOPLE DONT HAVE ANY
> CUSTOMER SERVICE WHAT SO EVER!!!! THIS IS ALL BULLSHIT!! I PUT THIS ON MY
> MOTHERS DEATH! I SWEAR TO YOU. YOUR EMPLOYEE TOLD ME "f**k YOU" I NEVER
> STARTED CURSING UNTILL THIS s**t HAPPEND!! WHY DONT YOU CALL YOUR
> f**kED UP 800 NU8MBER AND ASK FOR A f**kING INTERNATIONL SUPERVISOR! YOU
> WILL GET BOUNCED AROUND AT LEAST AT LEAST 1/2 HOUR BEFORE YOU GET BOUNCED
> AROUND LIKE A BEAT UP DOLL. GO FIGURE WHY MY INSURANCE MONEY AND CLAIM NEVER
> GOT DELT WITH!! ITS BECAUSE OF YOUR SERVICE!! HAVE A f**kING PROFESIONAL
> SUPERVISOR THAT KNOW WHAT HE IS DOING CALL ME PLEASE! I ALREADY CALLED
> CONSUMOR AFFAIRS! I CALLED THE NUMBER IN WASHINGTON! AND STILL! NO f**kING
> CALL!! I HAVE ALL MY PAPER WORK THAT SHOWS PROOF I DID MAKE MY CLAIM AND I
> GOT THE NUMBER AND ALL THAT YOU GUYS NEED IN ORDER TO MAKE MY CHECK OUT!!
> YOUR STUPID IDITO WORKERS NEVER SENT ME THE PAPERWORK THAT NEEDS TO GO TO ST
> LOUIS MISSOURI. TO PROOOVE I MADE MY CLAIM I HAVE A REFERENCE NUMBER BACK
> FROM JULY WHEN THIS BULL s**t SHOULD OF BEEN HANDLED.
> PLEASE CALL ME. I AM GOING TO MAKE A HUGE ISSUE ONLINE ABOUT US POSTAL AND
> THE SERVICE ALONG WITH MY PAPER WORK THAT SHOWS ALL EVIDENCE THAT I DID MY
> SIDE OF THE JOB. YOUR DUM RETARDED GOVTMT WORKERS ARE SOO SCREWED UP AND
> HAVE THE NERVE TO SAY HE DOESNT BELIEVE ME??? CALL ME I GOT THE
> PROOF!@!!!!!!
> KEN KUROSE
> 408-469-9792
> OH ON THE 3RD OF JANUARY YOUR OTHER IDIOT EMPLOYEE TOLD ME THAT IWILL GET MY
> PAPERWORK THAT WILL ALLOW ME TO GET THE CLAIM MONEY. IN RETURN I GOT NOTHING
> BUT A f**kING SURVEY!!! I FEEL LIKE YOU GUYYS ARE MAKING ME LOOK LIKE AN
> IDIOT!!!! THIS IS UNFAIR!!! WHY DONT I GET MY f**kING MONEY WHEN i CLAIMED
> MY INSURANCE ANED PAID FOR IT!!!! I HAVE EVERY f**kING RIGHT TO SPEAK FREELY
> OF THIS!!! YOU GUYS ARE STEALING AND BEING UNFAIR!! SO PLEASE HAVE A
> PROFESIONAL CALL ME IN REGARDS TO THIS. I WANT SOMEONE IN THE UPPER
> MANAGMENT! I HAVE WASTED AT LEAST 4 HOURS OF MY TIME TRYING TO GET THIS
> STUPID a*s CLAIM GOING!!! ITS NOT THE MONEY ANYMORE!! ITS THE f**kING
> SERVICE!~!!! I WILL DO MY MOM IF I AM WRONG ABOUT MY COMPLAINT!! THIS I S A
> FIGURE OF SPEECH BUT THIS IS HOW SERIOUS I AM!! I AM BEING
> TREATED LIKE DIRT AND I NEED TO GET MY WORD OUT!!! REFERENCE NUMBER AT THE
> BOTTOM IS THE ONE MY CUSTOMER GOT AFTER THER PACKAGE GOT BROKEN! I EVEN PAID
> CUSTOMER TO GO BACK TO USPS TO HAVE THIS s**t HANDLED
>
> KEN
>
>
> As our customer, your privacy is important to us. Please see our privacy
> policy at www.usps.com
> -[---001:010257:28511---]
>
>

Ken
Sunnyvale, California
U.S.A.

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This report was posted on Ripoff Report on 01/18/2007 08:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/USPS/St-Louis-Missouri-Missouri/USPS-Aka-United-States-Postal-Service-Customer-Service-Call-there-customers-liars-Dont-ha-231358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

This is crazy

AUTHOR: Ken - (U.S.A.)

Hi Kenja here again... Just another frustrating issue I have with the USPS. In order for me to be able to track a package I had sold to a customer I need to get USPS Express or get insurance with it. This really bites! Do you realize people can screw the merchants over unless they ship using express mail "Over night shipping?" If I don't ship this way, a customer can contact paypal and file a dispute saying they never got item. Paypal then takes the money out of your account unless you can provide tracking number. I realize there is no tracking number on the dam receipt so I can't provide it. AFter 15 day's paypal will give the customer the money back and is in favor for the customer. THIS SUCKS! Maybe people need to do this more often so that way USPS wont be so dam stingy and allow people to get tracking numbers with all USPS shipments rather then only express mail. Just giving my opinion after being screwed so many god dam times! I just got screwed after i shipped a item and didint have tracking number. DAM THIS USPS!
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#2 Author of original report

Me The customer

AUTHOR: Ken - (U.S.A.)

Hello,

I was not rude at all! I started to get this way after the USPS person told me.. " i dont believe you. I am having a high volume of calls. SO go F off" As a customer, I am allowed to be upset if I dont get service and tossed like salad dont you think. I was irate in a polite way.

In reality, I should have been given a check for the damage they did to my package. I didn't. To top it off. I got told to Fuc* off. This is what blows me out of the water. Two wrongs dont make a right. Im not upset anymore. But it just sucks how USPS and the customer service is. It sucks! PERIOD!
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#3 Author of original report

Me The customer

AUTHOR: Ken - (U.S.A.)

Hello,

I was not rude at all! I started to get this way after the USPS person told me.. " i dont believe you. I am having a high volume of calls. SO go F off" As a customer, I am allowed to be upset if I dont get service and tossed like salad dont you think. I was irate in a polite way.

In reality, I should have been given a check for the damage they did to my package. I didn't. To top it off. I got told to Fuc* off. This is what blows me out of the water. Two wrongs dont make a right. Im not upset anymore. But it just sucks how USPS and the customer service is. It sucks! PERIOD!
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#4 Author of original report

Me The customer

AUTHOR: Ken - (U.S.A.)

Hello,

I was not rude at all! I started to get this way after the USPS person told me.. " i dont believe you. I am having a high volume of calls. SO go F off" As a customer, I am allowed to be upset if I dont get service and tossed like salad dont you think. I was irate in a polite way.

In reality, I should have been given a check for the damage they did to my package. I didn't. To top it off. I got told to Fuc* off. This is what blows me out of the water. Two wrongs dont make a right. Im not upset anymore. But it just sucks how USPS and the customer service is. It sucks! PERIOD!
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#5 Author of original report

Me The customer

AUTHOR: Ken - (U.S.A.)

Hello,

I was not rude at all! I started to get this way after the USPS person told me.. " i dont believe you. I am having a high volume of calls. SO go F off" As a customer, I am allowed to be upset if I dont get service and tossed like salad dont you think. I was irate in a polite way.

In reality, I should have been given a check for the damage they did to my package. I didn't. To top it off. I got told to Fuc* off. This is what blows me out of the water. Two wrongs dont make a right. Im not upset anymore. But it just sucks how USPS and the customer service is. It sucks! PERIOD!
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#6 UPDATE EX-employee responds

USPS Response and a reply

AUTHOR: Model - (U.S.A.)

I used to be a postal worker and they blow, it's true. I won't even go into it right now.
However, when someone is rude and abusive like you were, it's no wonder there was no resolution. Being angry and abusive doesn't help anyone and I don't blame someone for hanging up if that email was any indication of how the phone call went.

Phone calls are recorded so I'm sure the person didn't say 'F u" but maybe their attitude did, which isn't conducive to solving a problem either. You can catch more flies with honey than vinegar and it shows.

Also "Congress' does not 'run' the postal service. They have been a self-reliant independent (though still federal) entity for over 30 years. Get rid of the unions that are enabling sub-par criminal slackers get paid $25+ an hour to sit on their asses, smoke, flirt, and talk on their cell phones, but Congress ain't the puppetmaster here.

Yeah I loved my job LOL
(I would have put a verbally abusive rude person on hold or hung up too, call me crazy)
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#7 Author of original report

USPS

AUTHOR: Ken - (U.S.A.)

Maybe they should have more people like you working there. What good is it going to do for me to waste my time turning in a report about a employee telling me to F OFF or the supervisors that all dicked me around for nothing? It's useless. It's useless. Im just wasting my time on the phone, not getting my money back, when I did what was told for me to do, etc.
USPS "no offense to you" but really can suck a fat one! I give up on the whole thing now. Its over a year, I got told off, I wasted my money and time. Maybe congress needs to spend more money on some better tracking system and more employess that can answer phone and have something called customer service instead of blowing money off to the war.

All I can do is voice my opinion out freely. Im not wasting my time speaking to congress or any government officials. There f**king lazy a** f**ks wasting there time at some bunny ranch getting spanked by some cheap a** wh**e. Again. Not ment towards you Larry. You see, I wasted A LOT OF TIME And money and as a customer... IM F**KING OUTRAGED for being treated and serviced the way I did. I will put my mother on it! I was polite patient. YES VERY PATIENT BECAUSE I WANTED MY MONEY AND WANTED TO GET SERVICED. and in return. I get a f**k off and hang up. Call them up yourself and try to get help on my claim. Lets see how long it takes you to get serviced after being bounced around for 1 month spending hours of time on the phone and not get serviced and treated like some scum bag that the congress man had on his c**k while he was getting f**ked in the a*s by some b***h from the bunny ranch. It f**king bullshit. Me getting my anger out on this website is worth more than the 100 bullshit bucks that the congress man used on his b***h at the ranch. Serious call USPS and ask them for some help and ask a trick question that is going to take them a few minutes to find the answer to. f**k them all!! Again larry. I appreciate your response. But after all the time I wasted and in return getting f**ked over and ripped offf. You would understand where I am comming from.
You know what. I take some of what I said back.. I ship out all the time. I use usps to ship because they are the cheapest "go figure" but recently I had another insurance claim... Out of the maybe 30 or 40 usps workers. I got 1 good customer service agent. He took care of the problem in a matter of minutes. Ivan from Solano.. You deserve a million dollar raise. Maybe govmt congress whatever should give up getting spanked and get spanked by there wifes that they cheat on and beat on so You can get the money you deserve. Larry you have profesional customer service attitude I can tell just by your email. As for me, Im the customer and I can say whatever I want since I was treated like s**t. So to all the USPS f**ks that banged me around.. f**k you all. Sorry for my vulgar language. Its just f**ked up. I cant do s**t about it. I am almost certain there are Millions more that are angry like me.
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#8 UPDATE EX-employee responds

Lost or damaged item claims.

AUTHOR: Larry - (U.S.A.)

Ken.

As a retired Supervisor with the USPS let me give you some insight on how the claim process works. When you file your claim and completed properly by you and the USPS employee with all sufficient paperwork attached it is automatically sent to your local USPS Consumer Affairs Office for handling. They do all of the leg work to verify and submit to St. Louis for reimbursement. There is no such position as an International Supervisor in any local Post Office.

Now, the 1-800 number is the Call Centers that were established a few years back to reduce calls into the local Post Offices to assist with simple questions, price of a stamp, zip codes and etc. This helped tremendously in letting us as a Supervisor get our carriers on the street in a timely manner and assist with customers at the window section.

Biggest problem, the Call Centers are manned by civilians that have no Post Office background knowlege except for a manual and or computer to assist you. Most information given to Postal customers was always wrong and informative. That misinformation was always a big problem when the customer came to the office stating that the 1-800 people stated it could be done, or entitled to something and etc.

Now as far as the Post Office not able to assist you by phone in calling you is incorrect. Every Supervisor has the ability to assist any and all customers by phone no matter where you are in the U.S. Also, the stress level in the Post Office is absolutely horrendous. As a Supervisor your workload is extreme, unbearable goals that are ridiculous and constantly being accused by the Manager, Postmaster and District Office how worthless you are to the post office. It does effect your level of customer service and ability to want to do a better job.

To Upper Management it's never enough. The Post Office spends more time and money on pursuing discipline against employees instead of increasing moral for its employees and customer service to its customers. That's why I finally retired.

If you receive no assistance from your local USPS Consumer Affairs Office, which you do need to call, is to file a complaint through your local U.S. Senator and or Congressman for assistance. Even though the USPS is not a Gov't agency it is still under the scrutiny of the Senate and Congress.
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