- Report: #1036243
Report - Rebuttal - Arbitrate
Complaint Review: USPS/Autria Finley
USPS/Autria FinleyPO Box 80143 St Loius, Missouri United States of America
USPS/Autria Finley USPS continuing to deny legitimate insurance claims. St Loius, Missouri
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"Postal regulations (Domestic Mail Manual) state in part the mailer must pack to prevent deterioration or degradation of the contents mailed. Fragile items must be packaged to withstand normal mail processing and handling." / "Indemnity has been denied because items were packaged in such a manner that they could not have reached their destination undamaged in the normal course of the mail."
The following was my response/appeal (names and actual insurance numbers have been removed for obvious reasons):
Having shipped innumerable packages that fall under the category of "fragile," I can assure you I know how to properly pack in order to protect an article. Further, I went far above and beyond with this particular piece. Following are the details of how the item was packed:
As it happens, as further proof that I packed the item in more than a satisfactory manner, I shipped two (2) identical packages that day; identical in every way, including the contents and insured value! Fortunately, the other package arrived safely. As it happens, not only did one of your carriers destroy the package that was shipped to Mr. Gxxxxx, but the clerk who accepted and processed both packages from me the day I shipped them, somehow mixed up the insurance labels! If you would like some verification regarding the other package arriving safely, the insurance # is: VIXXXXXXXXUS. If you would like a testimony as to the quality packing job I did on the EXACT same item, I can contact Mr. Fxxxxxx (the gentleman who received the other, identical package) to see if he would oblige. I'm sure he would be more than happy to do so if necessary, as he has also received a great many packages of a similar variety from me.
Please reconsider your decision, as I have a long history of shipping packages of this kind, and have always tried to utilize the USPS for my shipping needs, as you have always been the most trustworthy people to turn to for doing so. Please don't let me down.
Afternoon, Ms. Finley. I'm contacting you today regarding a denied insurance claim appeal. I'm attaching the original appeal letter I wrote, as it explains in detail why the claim shouldn't been denied in the first place. I would like to add that the reason people purchase insurance in the first place is to cover themselves if the unfortunate is to occur. If insurance claims, that are clearly within the right if being paid are denied, why offer insurance in the first place? Rather misleading of the USPS, I think.
This was the message I sent today 3-19-13, after waiting for, and never receiving correspondence from Ms. Finley:
I expect communication from you soon.
USPS insurance is a scam. There is no reason they shouldn't have paid.
This report was posted on Ripoff Report on 03/19/2013 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/USPSAutria-Finley/St-Loius-Missouri-80143/USPSAutria-Finley-USPS-continuing-to-deny-legitimate-insurance-claims-St-Loius-Missour-1036243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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