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  • Report: #977434

Complaint Review: UShip is a Scam

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  • Submitted: Mon, December 03, 2012
  • Updated: Mon, December 10, 2012

  • Reported By: Jimmy Long — Seattle Washington United States of America
UShip is a Scam
Internet United States of America

UShip is a Scam Crooks, Scam Internet

*General Comment: Safe Shipping?

*UPDATE Employee: Safe shipping

*Consumer Comment: Beware of Uship

*UPDATE Employee: More information please?

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This is a BAD place to post your shipment.

This report was posted on Ripoff Report on 12/03/2012 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/UShip-is-a-Scam/internet/UShip-is-a-Scam-Crooks-Scam-Internet-977434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 General Comment

Safe Shipping?

AUTHOR: worst nightmare - ()

 Are you kidding me? Uship is anything but safe shipping. Just look through the countless complaints all over the interenet about uship. Let alone they harbor illegal transporters! Uship turns a blind eye to the problem by claiming "neutral venue" Bullshit! Enjoy the cruise for the ship is about to sink. You can not get bad publicity for 10+ years and expect to stay in business! We will not even address the rouge cargo insurance you are selling to the unsuspected shipper who has no clue.

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#2 UPDATE Employee

Safe shipping

AUTHOR: JamiuShip - (United States of America)

uShip is an online shipping marketplace, not a broker, freight forwarder or transportation company. A  broker is paid to assign a driver and facilitate communication between the customer and driver throughout the shipping process, whereas uShip does not assign drivers. The customer has the power to choose a driver or broker to do so. This is why uShip does not
have a DOT or MC number. 

uShip is also not an authoritative figure, so we cannot verify a providers credentials. However, we do have a third party verification system called CarrierWatch that providers can opt into for monitoring of their accounts.

We invite all customers and potential customers to review our Safe Shipping Guide, a comprehensive document that provides details on how to legally and safely ship: http://www.uship.com/safeshipping/fraud_prevention.aspx

 
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#3 Consumer Comment

Beware of Uship

AUTHOR: Phil - (United States of America)

I recommend that you stay away from Uship. It appears the vast majority of transporters bidding on shipment on that website are not licensed and do not have cargo insurance. Always ask any transporter for their DOT and MC (motor carrier) numbers, most Uship transporters don't have these numbers and are operating illegally if they transport goods for hire across state lines. Google Uship Pissed Consumer and read page after page of unhappy former Uship customers complaints.

I called Uship about a company that is not DOT compliant that I know for a fact had items stolen out of their truck, changed their phone numbers, did not compensate their customers for their loss (worth tens of thousands of dollars) and are still bidding on shipments on Uship. The Uship rep said it's not their job to make sure transporters are DOT compliant and did nothing to remove this illegal transporter from their site or protect other Uship customers from this illegal transporter.

This is not an isolated incident, this is Uship's standard operating procedure. Uship makes lots of money off these unlicensed transporters and are not about to forbid them from bidding on shipments on their site. Uship knows that most transporters on their site are not DOT compliant but does nothing about it.

Additionally, Uship is acting as a broker by taking a fee on every booked shipment even though they claim to be a Neutral Venue.  Uship is not DOT licensed and not bonded. Once again, I highly recommend you seek out a legitimate, licensed and insured transporter to handle your shipping needs and always verify a transporters DOT and MC numbers.
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#4 UPDATE Employee

More information please?

AUTHOR: JamiuShip - (United States of America)

Hi Jimmy,  

It sounds like you had a negative experience about our site, and we'd really like to address that for you. We don't want you to post your personal information here, so please contact uShip directly so that we can get to work on a resolution for you. 

Best,
Jami @ uShip
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