• Report: #1026889

Complaint Review: Uber

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  • Submitted: Mon, March 11, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: Christine — Austin Texas United States of America
Uber
Austin, Texas United States of America

Uber Bait & Switch on "Free" Rides during SXSW Austin, Texas

*Author of original report: Contacting Uber

*Consumer Comment: Uber Chicago- $128 for a 2 mile drive

*Author of original report: Full Refund!

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Uber was advertising that they were offering free rides during SXSW in Austin, TX. I signed up for the service and read the fine print: UberX rides are free, LUX rides have a minimum fare of $75. Easy enough to understand.

I went to request an UberX ride on the evening of Saturday, March 9, and received a message that all cars were currently unavailable but to keep trying. I continued to request the service repeatedly (at least 10 times over and over again) until I was told a car was on its way. My friend and I had been just about ready to give up and just take our own car and pay for valet.

The ride was great once the driver was actually able to find us and I tipped the driver $10 because I thought it was a free ride (Uber says on their site that you don't have to tip the drivers). When we were ready to head back home, I opened up their iPhone app to request another ride and had a receipt for $86! I contacted support and was told that I had ordered the LUX service, not UberX.

Never once while I was requesting my service over and over again through their iPhone app did the messaging change to tell me I was requesting a car ride that had a $75 minimum. I would not have continued with the request if anything had said I was agreeing to a $75 charge. That's ridiculous!

I've been on the Facebook page as well, and see that I am not the only person who has had this same issue with Uber's "free" SXSW rides. It seems they are pulling a bait & switch. They are luring in customers with the fake promise of a free ride and then switching it to the paid service without their consent!

I want a full refund of my $86. They only offered me a $20 refund or $40 credit toward my next ride, but I will not be using them again. Only a full refund will make up for this scam! Do not use Uber if they claim the ride is free!

This report was posted on Ripoff Report on 03/11/2013 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Uber/Austin-Texas-/Uber-Bait-Switch-on-Free-Rides-during-SXSW-Austin-Texas-1026889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Contacting Uber

AUTHOR: cew475 - ()

I contacted them through email, Twitter, and I posted on their Facebook page. They were very responsive on Twitter through their local Uber account. See if they an Uber Chicago Twitter account and contact them there. It ended up getting resolved through email, but making it public on Twitter seemed to help.
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#2 Consumer Comment

Uber Chicago- $128 for a 2 mile drive

AUTHOR: Anne - ()

Hi,

I am in a similar situation that you had with Uber.  I just looked at my checking account today and noticed that I was charged $128 from Uber for a 2 mile cab ride.  Like you, it said there were no cabs in the area, and when there finally was one in the area to pick me up there was no notification that there was a minimum of $120!  I am planning on contacting the company tomorrow since it is a Sunday night but I was wondering how you went about the situation to get a full refund?  Is there a phone number where they can be contacted?   Thank you for your help.  
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#3 Author of original report

Full Refund!

AUTHOR: cew475 - (United States of America)

It took me complaining quite a bit, but Uber has offered me a full refund. Just waiting for it to go through on my credit card. Thanks Uber for doing the right thing!
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