I got a recorded message from ufirst direct about 6 times a day at my house and I finally decided to dial 1 to be connected to an agent.At the time I was current on my mortgage but was having a hard time keeping it up so I thought what the hell lets see if these guys have anything to offer.
The rep I spoke to sounded like she knew what she was talking about and told me that they would audit my loan documents to find violations and use it against my lender to modify my loan, more specifically to reduce my interest rate and LOWER my principal mortgage by $200,000. I was also told once I signed up I could stop making payments to my lender (which was the only way I could afford the service).
Obviously I was suspicious off such a "too good to be true" statement but for some (stupid) reason I went along to see what they could do for us.
This is where it gets interesting, I was told that an attorney would review my file and that someone would call me back to tell me if I was one of the fortunate few that were "approved" for the service.
I later found out that not only is there no attorney in that office but the rep admitted (after I told her I was going to sue) that they "approved" every file and a lawyer never saw my information, even though the sleazy guy who called me back the next day told me that the attorney said I have a slam dunk case and then insisted on getting payment before they sent me any paperwork.
That LIE cost me and my family $4,000 and more frustration than you could put a price on!
To make a long story short, I later called the attorneys office (in a different county) direct when I didn't hear anything for 3 weeks and was mislead consistently by D Sandoval who told me verbally and via email that the lawyer was working on my file and that my lender had been notified.
Surprise surprise, the attorneys office did not know who I was and the lady who I spoke to said that this was happening with other people who were also calling. She then tried to tell me that they are not responsible for the claims made by Ufirst Direct!
I told her that I paid $4K and signed a power of attorney agreement with Christian M Dillon's name and Dana Point (Orange County) address on it, to which she replied: "I'm sorry but we don't have a file for your name or address".
I'm not sure whats happening here but I know I paid $4000 nearly a month before this conversation and after telling the lady my situation she said I was not a candidate for Loan Modification since me and my wife still work!
ALL I CAN SAY IS WHEN YOU TALK TO THESE PEOPLE ASK TO SPEAK WITH THE ATTORNEY DIRECTLY, A REQUEST THAT THEY DENIED ME MORE THAN ONCE EVEN THOUGH I WAS SUPPOSEDLY A CLIENT. It never ceases to amaze me what some crooks are willing to do for a buck these days.
Needles to say I am looking for a lawyer that can represent me in a civil suite against these bottom feeders.Hope this helps someone.
Los Angeles, California