My wife and I had finally closed on our new house and was going to move from our Apartment to the new house. We contacted Uhaul and ordered a medium size truck. Put it on our credit card and a reservation for it. We desided to contact a local charity company where you can hire workers to help us with the move as we had heavy furniture. We called a great company called Millionairs club in Seattle and hired 2 men for $8.00 and hour with a min. of 8 hours.
The two where going to bus to us from Seattle to the kent park and ride and I went to get the truck. When we arrived at the storage facility, My wife went to start the truck reservations as I dropped her off and I went to get our Hired employees that the clock started when I picked them up. I drove back to the storage and found out from my upset wife that Uhaul did not make sure we had a truck there.
Withing an hour and $16.00 to the two I had to pay these guys, they had trucks for us and would give us two smaller trucks for the price of the one. The trick was it was in West Seattle that was about 20 miles down the road and they where not going to bring the trucks to us. We should have called it all off that day and licked our wounds. Instead we drove all the way to West Seattle (after I dropped of the wife at the apartment) and the guys and I got the truck and even talked them into a flat bed car carrier.
We drove all the way back to kent and made the move. It only cost us 3 hours worth of pay to the workers to get the truck and before the move actually started. Uhaul refused to compinsate us at all for the amount we had to pay these guys for the time Uhaul screwed up.
Next time if I still use them, I will take Uhaul to small claims court to get the money back that I had to pay these guys. Total cost = $48.00