- Report: #426789
Report - Rebuttal - Arbitrate
Complaint Review: Uhaul
Uhaul4344 S Padre Island Dr Corpus Christi, Texas U.S.A.
Uhaul Damage car windows then denied any responsibility, thereby causing my insurance claim to be rejected. Corpus Christi Texas
*UPDATE Employee: U-Haul cares
*Consumer Comment: I Agree With Uhaul...
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We approached the man installing the hitch, he denied he has anything to do with it but one fact is clear, we drove a perfectly good vehicle in and after the installation of the hitch, found two windows not working, unable to be rolled up.
We drove to a carshop and was informed the regulators of both windows were broken. His estimate was $1125.98. We drove back to Uhaul. The manager until then very friendly was hostile and cold. She denied responsibility for it and walked inside, leaving my husband and I to wait in the store. We waited and waited and waited for well over an hour. I knew she wanted us to go away and I was as determined not to go away. One of the employees told us to go to the Cadillac agency in town, they can fixed it less. We left, with me threatening to bring it to the top.
That must change the manager's attitude because she phoned us when we were at the dealership and told us she filed a claim with their insurance company. I was naively and greatly relieved, the insurance will cover the repairs.
I phoned the number given me and was told to go ahead with the repairs, keep the papers and file it with the file number given me. I did that and waited. Nothing. Finally I phoned, and was put to the supervisor who told me our claim has been denied because Uhaul said installing a hitch has nothing to do with broken windows. But the fact remain, we drove a perfectly good vehicle into their shop and drove out with two broken windows which costs us $1189.31 to repair.
This report was posted on Ripoff Report on 02/20/2009 11:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Uhaul/Corpus-Christi-Texas-78411/Uhaul-Damage-car-windows-then-denied-any-responsibility-thereby-causing-my-insurance-clai-426789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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