• Report: #222754

Complaint Review: Ujena Swimwear

  • Submitted: Tue, November 28, 2006
  • Updated: Wed, April 13, 2011

  • Reported By:Keswick Ontario
Ujena Swimwear
1931A Old Middlefield Wy Mountain View, California U.S.A.

Ujena Swimwear UJENA IS A RIPOFF COMPANY WHO HAS A TOTALLY MISMANAGED AND UNFAIR RETURN POLICY AND COST ME $300 CAD!!! Mountain View California

*Consumer Suggestion: Buying UjENA from Swimista

*Consumer Comment: Buyer Beware

*Author of original report: Response to Cory of Texas

*Consumer Comment: Interesting

*Consumer Comment: Interesting

*Consumer Comment: Interesting

*Consumer Comment: Interesting

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I purchased 3 bathing suits from Ujena SwimWear via their online catalogue on February 28, 2006. I choose their standard delivery to Canada which promised delivery within 7 to 20 business days.

The order number was 200602282012008 and the specific items were item # 1104, size 10, item # 1944, size 10 and item # 2150, top and bottom in a medium. It was paid by Mastercard and the amount of 241.92 CDN was billed to my m/c on the order date, February 28, 2006. (Most companies wait until they have shipped the product).

By tracing their order, I was able to determine that it did not even leave their warehouse for 6 days, and then took a total of 24 days to be delivered to my home. None of the suits fit properly, even though I had followed their ordering instructions and took the time to measure myself before ordering.

Realizing that I needed to return the items, I started the return procedure (shipping to be at my expense), but noticed that their return policy said "return in 30 days FROM DATE OF ORDER" and not date of invoice or receipt. I assumed this also meant 30 BUSINESS days, but their customer service staff member said I would not meet the return deadline of 30 days.

I tried to explain that because of their late delivery, there was NO possible way that I could ever meet their return policy and that all I wanted to do was return the items, tags attached, protective strip in place, brand new, never worn. They said they could not accommodate me.

I did not want an exchange for fear that their sizing just was not going to work for me & that I would end up in a similar situation and only spending more money on exchanges and duties etc. I explained that I was only trying to be a responsible customer and that I wanted them to approve the return so that I could ship the items back for an apparent 85% REFUND ON MY PURCHASE PRICE AS THERE IS ALSO A 15% restocking fee!! (ANOTHER RIPOFF!!).

They would not bend, even though they were the reason I was unable to meet the return deadline. I would assume that if they allow themselves 7 to 20 BUSINESS days, that they would allow their customers the same courtesy of 30 BUSINESS DAYS. My partner (who had overheard my frustration on the phone) tried to reason with them on the phone as well. There was no abusive language or voices raised, yet they HUNG UP on our long-distance call 3 SEPARATE TIMES!!!!!

We asked several times to speak to someone in Management and were told that "there was no one". (NEAT....A COMPANY WITH NO MANAGEMENT!)

Finally, we were told that Catherine Cross would contact us and we left our number. That was on Thursday, April 6. No one called. On Friday, April 7, I sent an e-mail to a number of contacts that they list on their website. Namely, to service@ujena.com; lisa@ujena.com : Lisa Anderson-Wall, President/Designer; and justin@ujena.com : Justin Wall, Sales Director; and finally to a michael@ujena.com. No response was received from anyone!!!

I finally resent my e-mail about 3 separate times with different subject headings on Tuesday, April 11, 2006. Finally Lisa responded but said that she was not going to help me because I had sent such a "destructive rather than constructive" e-mail and "had not given her a chance to respond". (HOW MANY CHANCES DOES ONE NEED???)

My e-mail was not rude, or abusive nor did it contain any abusive language. I was upset about the way they had handled the entire situation and I was letting them know that. I was also stating what I wanted done. I responded to Lisa one more time, via e-mail directly after her e-mail to me trying to once again explain the situation and that I wanted to return the items.

I did not hear from them again so I went throught the BBB, but Lisa, being the unethical business person that she is, refused to accept the return.

So here I am, a single, hard-working mom of 2 who really can't afford to lose the $300 I splurged on myself for the first time in 5 years...stuck with 3 bathing suits that simply don't fit because of their very poor business ethic. I really can't afford to litigate at this point either...so I guess UJENA...you win this battle....but I am letting everyone know what a RIP-OFF, RIP-OFF, RIP-OFF YOU ARE!!!

UNBELIEVABLE THAT IN THIS DAY OF PRIZED CUSTOMER SERVICE, A COMPANY LIKE UJENA CAN MAKE IT!!!

I am a very concerned consumer and a single mother who really cannot afford to be ripped off by a company with an obviously very shoddy business ethic!! SHAME ON YOU LISA!! AND BUYER BEWARE...UJENA IS A RIPOFF COMPANY WHO HAS A TOTALLY MISMANAGED AND UNFAIR RETURN POLICY!!

LOOK ON THIS SITE (RIP-OFF.COM)...SOMEONE ELSE HAD A SIMILAR HASSLE WITH THEM REGARDING THEIR RETURNS AND BEING UNABLE TO REACH ANYONE!! JUST TO LET YOU ALL KNOW....YOU ARE BETTER OFF SHOPPING WITH VENUS OR VIC'S SECRET...THEY ARE 100% GENUINE!! And they have staff who actually care...and very generous return policy that they go out of their way to accommodate!!!!

Lynn
Keswick, Ontario
Canada

This report was posted on Ripoff Report on 11/28/2006 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ujena-Swimwear/Mountain-View-California-94043/Ujena-Swimwear-UJENA-IS-A-RIPOFF-COMPANY-WHO-HAS-A-TOTALLY-MISMANAGED-AND-UNFAIR-RETURN-PO-222754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Buying UjENA from Swimista

AUTHOR: isaybid - (United States of America)

UjENA is an Excellent Brand of Swimwear! There are alot of wholesalers that sell their products,I always buy from (Swimista.com) (They offer Free Shipping Everyday, and they carry the whole line of UjENA) Swimista.com has excellent customer satisfaction ratings and with the Free Shipping, It's worth purchasing over there. Hope it helped ....
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#2 Consumer Comment

Buyer Beware

AUTHOR: Amy - (U.S.A.)

I have also purchased swimwear from Ujena, and I am very satisfied with the items I bought and the service I received. Ujena is the first clothing manufacturer/distributor that has clothing in appropriate sizes. In most stores the only clothing available to someone my size is in the juniors department, which looks a little ridiculous on someone my age.

They are not producing their clothing with 'feel-good' sizing. I had to return one item and I did so in accordance with their return policy. When I received it, I tried it on, it was too small, I made the necessary arrangements to return it. Without a problem. And all of the details regarding how long I had to make a return and restocking fees are spelled out in the return policy.

In operating a professional organization they have to establish polices and then enforce them to the letter without prejudice to one party or another. If they make an exception for you, they must make the same exception for everyone. Also, they have other customers besides yourself.

If they were not able to respond to multiple emails sent in the course of one day, you may have to be patient and wait until the next business day. Or when they've finished taking care of another customer. Before I bought the items on-line, I was required to read and agree to the return policy before my order was placed. If you didn't read what you were signing, you are at fault.

Buyer Beware means Buyer Be Aware.

A. Valentine
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#3 Author of original report

Response to Cory of Texas

AUTHOR: Lynn - (Canada)

Point taken, Cory of Texas and thanks for your input!!

However, no where in my statement did I say "POOR single working mother"...those are YOUR words, not mine! I did say 'HARD-WORKING' and 'SINGLE' (meaning single income)..which I am. I don't think I need to justify myself to you or anyone else as to why I spent my money on those bathing suits, so I just won't. THIS IS NOT DEAR ABBEY....and you are missing the point of my submission.

THE FACT OF THE MATTER IS THAT I JUST WANT PEOPLE TO KNOW THAT UJENA SWIMWEAR is a company to STAY AWAY FROM because they do not care about the people who purchase items from them and they will rip you off if given the opportunity. They will even create the opportunity and then just shrug their shoulders!! (See the other article on this website about them!)

How many people out there can relate to being hard-working (single or otherwise)? AND how many can AFFORD to be ripped-off by a company for ANY amount that they spend there??? "Not being able to afford to be ripped off" does not mean that I am destitute and poor. But it does mean that I expect value for my dollar. AND I THINK WE ALL EXPECT THAT!!!

My beef is with UNJENA'S terrible handling of their so-called policies and how they treat their customers after a purchase, even in light of the fact that they are the ones that caused the issue!!

I hope that my bringing this issue forward to you and everyone else will make UJENA change their policies and customer care approach AND alert people about this company so that they don't get ripped off as well!!

By the way, I let UJENA know that I posted this article and I also let them know that I still have those articles of clothing, still in the packages they came in, ready to be returned. Whenever they are ready to apologize for their error and inconsiderate behaviour and tell me that they will accept the return, then I am willing to move forward with the return and update this article as "resolved".

Kindest Regards!
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#4 Consumer Comment

Interesting

AUTHOR: Cory - (U.S.A.)

Now I don't have a problem with 99% of your post. Bad companies, with bad policies and proceduries, need to be brought to light. What I do think it odd, is you're "a single, hard working mother of 2, who can't afford to lose $300", your words exactly, who is spending $300 on 3 bathing suits. Then, a very concerned consumer and a "single mother who can't afford to be ripped off" again. Now I don't know if it's a sympathy ploy or what. All your post could be accomplished without the added prose. You brought it up. I'm just pointing out "the poor single working mother" spending $300 on 3 bathing suits. The reason I noticed is I bought my last suit in Nov. at the end of the season, at Foley's, for 90% off. $3.20 for a $32 suit. But that's just me.
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#5 Consumer Comment

Interesting

AUTHOR: Cory - (U.S.A.)

Now I don't have a problem with 99% of your post. Bad companies, with bad policies and proceduries, need to be brought to light. What I do think it odd, is you're "a single, hard working mother of 2, who can't afford to lose $300", your words exactly, who is spending $300 on 3 bathing suits. Then, a very concerned consumer and a "single mother who can't afford to be ripped off" again. Now I don't know if it's a sympathy ploy or what. All your post could be accomplished without the added prose. You brought it up. I'm just pointing out "the poor single working mother" spending $300 on 3 bathing suits. The reason I noticed is I bought my last suit in Nov. at the end of the season, at Foley's, for 90% off. $3.20 for a $32 suit. But that's just me.
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#6 Consumer Comment

Interesting

AUTHOR: Cory - (U.S.A.)

Now I don't have a problem with 99% of your post. Bad companies, with bad policies and proceduries, need to be brought to light. What I do think it odd, is you're "a single, hard working mother of 2, who can't afford to lose $300", your words exactly, who is spending $300 on 3 bathing suits. Then, a very concerned consumer and a "single mother who can't afford to be ripped off" again. Now I don't know if it's a sympathy ploy or what. All your post could be accomplished without the added prose. You brought it up. I'm just pointing out "the poor single working mother" spending $300 on 3 bathing suits. The reason I noticed is I bought my last suit in Nov. at the end of the season, at Foley's, for 90% off. $3.20 for a $32 suit. But that's just me.
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#7 Consumer Comment

Interesting

AUTHOR: Cory - (U.S.A.)

Now I don't have a problem with 99% of your post. Bad companies, with bad policies and proceduries, need to be brought to light. What I do think it odd, is you're "a single, hard working mother of 2, who can't afford to lose $300", your words exactly, who is spending $300 on 3 bathing suits. Then, a very concerned consumer and a "single mother who can't afford to be ripped off" again. Now I don't know if it's a sympathy ploy or what. All your post could be accomplished without the added prose. You brought it up. I'm just pointing out "the poor single working mother" spending $300 on 3 bathing suits. The reason I noticed is I bought my last suit in Nov. at the end of the season, at Foley's, for 90% off. $3.20 for a $32 suit. But that's just me.
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